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mPokket Customer Service Executive Interview Questions and Answers

Updated 16 Aug 2024

mPokket Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Bhagyasri Nath

posted on 16 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. About your self?
    • Add your answer
  • Q2. Congratulations skills?
    • Add your answer
  • Q3. Communication skills
    • Add your answer

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Interview Tips & Stories
2w
heartwarmingracoon
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works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Customer Care Executive Interview Questions & Answers

Kotak Mahindra Prime user image Anonymous

posted on 8 Sep 2023

Interview experience
3
Average
Difficulty level
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Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
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Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Future plans of career
    • Add your answer

Customer Care Executive Interview Questions & Answers

Home Credit Finance user image Md Asamatullah

posted on 25 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Basic Introduction And Discipline
    • Add your answer
  • Q2. About Company And My Skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - That Company Was Very Helpful For My Career And Communication Skills Because That Company Was My First Company

Customer Support Executive Interview Questions & Answers

BA Continuum user image Anonymous

posted on 15 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Easy to clear and nothing to worry

Round 3 - Aptitude Test 

Easy to clear and nothing to worry

Round 4 - HR 

(3 Questions)

  • Q1. What was last salary
    • Add your answer
  • Q2. Where do you stay and what is your current location
    • Add your answer
  • Q3. How much salary so you expect
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack and nothing to worry. I will join for sure

Customer Service Manager Interview Questions & Answers

PNB Housing Finance user image Anonymous

posted on 3 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Which was your Last organisation?
    • Add your answer
Round 3 - One-on-one 

(4 Questions)

  • Q1. Why you want to join our company
    • Add your answer
  • Q2. How you handle branch escalations?
  • Ans. 

    I handle branch escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

    • Listen to the customer's concerns and complaints

    • Empathize with the customer and acknowledge their frustration

    • Find a solution that meets the customer's needs and resolves the issue

    • Communicate the solution clearly and follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer
  • Q3. Whats your notice period in your current organization?
    • Add your answer
  • Q4. Why you want to change your company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be full prepare what you do in your current organisation and some knowledge about the company in which you are giving interview.

Customer Executive Interview Questions & Answers

BA Continuum user image Anonymous

posted on 3 May 2022

I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What are the qualities that I may provide you this job
  • Ans. I am a quick learn, hard worker, grab to the atmosphere and honest towards my work.
    • Answered Anonymously
    Add your answer
  • Q2. What is needed more quality or quantity
  • Ans. 

    Both quality and quantity are important, but quality should be prioritized.

    • Quality ensures customer satisfaction and loyalty.

    • Quality products or services lead to positive word-of-mouth and referrals.

    • Quality reduces the need for rework or returns, saving time and resources.

    • Quantity alone may result in lower customer satisfaction if the products or services lack quality.

    • However, in some cases, quantity may be more import...

    • Answered by AI
    View 1 more answer
Round 2 - Case Study 

On the Laptop to read credit file

Round 3 - HR 

(1 Question)

  • Q1. What will you prefer first home or work
  • Ans. I will make balance between my work and home
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident and don't hesitate

Customer Care Executive Interview Questions & Answers

Sammaan Capital Limited user image akash sagar

posted on 30 Jan 2022

I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • I have over 5 years of experience in the customer service industry, working in both call center and face-to-face settings.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information about products and services.

    • I have a proven track record of maintaining hig...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i was a fresher at that time .
it was a college palcement

Customer Service Associate Interview Questions & Answers

Hero FinCorp user image Anonymous

posted on 11 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Asked about operations process in banks
    • Add your answer
  • Q2. Availability in the weekends
  • Ans. 

    I am available to work on weekends.

    • I have no prior commitments on weekends.

    • I understand the importance of weekend availability in customer service.

    • I am willing to work flexible hours on weekends.

    • I have worked in jobs before that required weekend availability.

    • I am excited to be part of a team that values weekend availability.

    • Answered by AI
    Add your answer
  • Q3. Complete Process of operations from file checking to how to give services to the customers
  • Ans. 

    The process involves file checking, understanding customer needs, providing solutions, and follow-up.

    • Check files for accuracy and completeness

    • Understand customer needs and requirements

    • Provide solutions and options to customers

    • Follow-up with customers to ensure satisfaction

    • Maintain records and documentation of customer interactions

    • Answered by AI
    Add your answer
  • Q4. About the organisation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be knowledgeable and relax ...Do not say no to any work

Customer Support Executive Interview Questions & Answers

Sammaan Capital Limited user image Anonymous

posted on 2 May 2020

I applied via Naukri.com and was interviewed before May 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous experience details.
    • Add your answer
  • Q2. Selling skills.
    • Add your answer
  • Q3. Your personal and educational background.
  • Ans. 

    I have a diverse background with a mix of personal and educational experiences.

    • Personal background: I grew up in a small town and have always been passionate about helping others.

    • Educational background: I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Example: During my college years, I worked part-time as a customer service representative at a retail store, where I gained valuable...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident, it's too easy to crack interview.
More about working at mPokket

mPokket Interview FAQs

How many rounds are there in mPokket Customer Service Executive interview?
mPokket interview process usually has 1 rounds. The most common rounds in the mPokket interview process are One-on-one Round.

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mPokket Customer Service Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
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mPokket Customer Service Executive Salary
based on 26 salaries
₹0.9 L/yr - ₹2.1 L/yr
38% less than the average Customer Service Executive Salary in India
View more details

mPokket Customer Service Executive Reviews and Ratings

based on 10 reviews

3.5/5

Rating in categories

3.7

Skill development

3.5

Work-life balance

4.1

Salary

3.1

Job security

3.8

Company culture

3.2

Promotions

3.4

Work satisfaction

Explore 10 Reviews and Ratings
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