Sammaan Capital Limited Customer Care Executive Interview Questions and Answers

Marketing activity involves promoting a product or service to potential customers through various channels.

• Identify target audience

• Develop a marketing strategy

• Choose appropriate channels (e.g. social media, email, print ads)

• Create compelling content

• Measure and analyze results

• Adjust strategy as needed

To pitch demat account, highlight benefits like easy access, reduced paperwork, and secure transactions.

• Explain how demat account eliminates the need for physical share certificates and reduces paperwork.

• Highlight the convenience of accessing and managing investments online.

• Emphasize the security of transactions and protection against loss or theft of physical certificates.

• Provide examples of how demat account can simp...read more

To develop IIFL's business, strategies like customer retention, expanding product offerings, and digital marketing can be used.

• Focus on customer retention by providing excellent customer service and personalized experiences.

• Expand product offerings to cater to a wider range of customers and their needs.

• Invest in digital marketing to reach a larger audience and increase brand awareness.

• Collaborate with other businesses ...read more

To do business and make sales, it is important to understand the customer's needs, build relationships, and effectively communicate the value of the product or service.

• Understand the customer's needs and pain points

• Build relationships and establish trust

• Effectively communicate the value proposition

• Provide excellent customer service

• Follow up and maintain customer relationships

• Continuously improve sales techniques and pr