4 Hero FinCorp Customer Service Associate Interview Questions & Answers | Complete Prep Guide 2025

Hero FinCorp Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 11 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. Asked about operations process in banks

Add your answer

Q2. Availability in the weekends

Ans.

I am available to work on weekends.

I have no prior commitments on weekends.
I understand the importance of weekend availability in customer service.
I am willing to work flexible hours on weekends.
I have worked in jobs before that required weekend availability.
I am excited to be part of a team that values weekend availability.

Answered by AI

Add your answer

Q3. Complete Process of operations from file checking to how to give services to the customers

Ans.

The process involves file checking, understanding customer needs, providing solutions, and follow-up.

Check files for accuracy and completeness
Understand customer needs and requirements
Provide solutions and options to customers
Follow-up with customers to ensure satisfaction
Maintain records and documentation of customer interactions

Answered by AI

Add your answer

Q4. About the organisation

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be knowledgeable and relax ...Do not say no to any work

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Senior Associate Interview Questions & Answers

HDFC Bank

Anonymous

posted on 14 May 2022

I applied via Campus Placement and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Case Study

Round 2 - Aptitude Test

Interview Preparation Tips

Topics to prepare for HDFC Bank Senior Associate interview:

Financial topic

Interview preparation tips for other job seekers - Nowadays freshers facing difficulty in find out job because of no experience so consider freshers also

Customer Service Associate Interview Questions & Answers

Mahindra Finance

Anonymous

posted on 1 Nov 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

More than 8 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test

Mathematics, general knowledge

Round 2 - HR

(3 Questions)

Q1. Why did you decide to apply to this role?

Add your answer

Q2. Tell me about yourself

Add your answer

Q3. Why are you leaving your current role?

Add your answer

Interview Preparation Tips

Topics to prepare for Mahindra Finance Customer Service Associate interview:

Computer skills
Interpersonal Skills
java
C++

Interview preparation tips for other job seekers - update your resume highlights transferable jobseekers
improve your personal brand and make your linkedin profile

Customer Service Associate Interview Questions & Answers

HDFC Bank

Anonymous

posted on 9 Dec 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - One-on-one

(3 Questions)

Q1. Why want to join this organisation

Add your answer

Q2. What is your salary expectation

Add your answer

Q3. Better salary and growth our skill

Add your answer

Round 2 - Group Discussion

Discuss about policy and process

Round 3 - HR

(2 Questions)

Q1. Salary expectations

Add your answer

Q2. Total experience

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Better opportunity and questions coming from jobseeker side it is changes to execute our skill

Sales Executive Interview Questions & Answers

Aditya Birla Finance

Anonymous

posted on 30 May 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Group Discussion

How to getting targeted

Round 2 - Aptitude Test

Decimal value of land

Round 3 - Case Study

About Rate of interest

Round 4 - Technical

(1 Question)

Q1. The vetting of land

Add your answer

Sales Executive Interview Questions & Answers

Kotak Mahindra Prime

Anonymous

posted on 17 Feb 2022

I applied via Referral and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. What method will be using to cover the customer the previous finance.

Ans.

I will use a consultative approach to understand their previous finance and offer tailored solutions.

Ask open-ended questions to understand their previous finance
Listen actively to their responses and concerns
Offer tailored solutions based on their specific needs
Provide clear and concise explanations of the solutions
Follow up to ensure their satisfaction

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic on interview time.
Don't shy to speak in English ,others what they thinking for you simply what you know just tell him.
Time keep up mainly.
Day by day developed your knowledge.

Sales Executive Interview Questions & Answers

Kotak Mahindra Prime

Anonymous

posted on 2 Apr 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. What is two wheeler sales

Ans.

Two wheeler sales refers to the sales of motorcycles, scooters, and other two-wheeled vehicles.

Two wheeler sales include motorcycles, scooters, mopeds, and other similar vehicles.
It is a segment of the automotive industry that focuses on two-wheeled vehicles.
Two wheeler sales are influenced by factors such as fuel efficiency, affordability, and style.
Popular two wheeler brands include Honda, Yamaha, Suzuki, and Harley-

Answered by AI

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Q2. Whats is type of sales

Ans.

Types of sales include direct sales, indirect sales, inside sales, outside sales, and online sales.

Direct sales involve selling products or services directly to customers, such as door-to-door sales.
Indirect sales involve selling products or services through intermediaries, such as wholesalers or retailers.
Inside sales refer to sales made remotely, typically over the phone or through online channels.
Outside sales invol...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - on roll job and good salary pakeges

Associate Interview Questions & Answers

Kotak Mahindra Prime

Priya.M

posted on 31 May 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Referral and was interviewed in May 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Face to face interview with manager

Add your answer

Q2. About our old experience

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Nothing is there

Add your answer

Round 4 - HR

(1 Question)

Q1. Simple question

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool to atn the interview

Customer Care Executive Interview Questions & Answers

Kotak Mahindra Prime

Anonymous

posted on 8 Sep 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Tell me about yourself

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Future plans of career

Add your answer

Sales Executive Interview Questions & Answers

Kotak Mahindra Prime

MANIRATHNAM J

posted on 15 Mar 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Only reference and relevant experience or freshers also ok

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. 1.why are you relieving current company 2. Product knowledge must 3.Poor family background is positive 4. collection team recommendation not consider in sales manager.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - product knowledge must,

Hero FinCorp Interview FAQs

How to prepare for Hero FinCorp Customer Service Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hero FinCorp. The most common topics and skills that interviewers at Hero FinCorp expect are Communication Skills, Email Writing and Grievance Handling.

What are the top questions asked in Hero FinCorp Customer Service Associate interview?

Some of the top questions asked at the Hero FinCorp Customer Service Associate interview -

Complete Process of operations from file checking to how to give services to th...read more
Availability in the weeke...read more
Asked about operations process in ba...read more

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Hero FinCorp Customer Service Associate Interview Process

based on 1 interview

Interview experience

Average

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Secure your future with a company that values your job stability.

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Hero FinCorp Customer Service Associate Salary

based on 6 salaries

₹3.5 L/yr - ₹10.5 L/yr

95% more than the average Customer Service Associate Salary in India

View more details

Hero FinCorp Salaries in India

Collections Manager 300 salaries	₹0 L/yr - ₹0 L/yr
Operations Executive 199 salaries	₹0 L/yr - ₹0 L/yr
Territory Manager 181 salaries	₹0 L/yr - ₹0 L/yr
Sales Executive 165 salaries	₹0 L/yr - ₹0 L/yr
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