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Hero FinCorp Customer Service Associate Interview Questions and Answers
Hero FinCorp Customer Service Associate Interview Experiences
1 interview found
I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Asked about operations process in banks
- Q2. Availability in the weekends
- Ans.
I am available to work on weekends.
I have no prior commitments on weekends.
I understand the importance of weekend availability in customer service.
I am willing to work flexible hours on weekends.
I have worked in jobs before that required weekend availability.
I am excited to be part of a team that values weekend availability.
- Q3. Complete Process of operations from file checking to how to give services to the customers
- Ans.
The process involves file checking, understanding customer needs, providing solutions, and follow-up.
Check files for accuracy and completeness
Understand customer needs and requirements
Provide solutions and options to customers
Follow-up with customers to ensure satisfaction
Maintain records and documentation of customer interactions
- Q4. About the organisation
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Nirbhay Singh
(2 Questions)
- Q1. Tell about your self
- Q2. What are your weakness and how do you overcome from it
Srinivas Pallerla
(1 Question)
- Q1. Stakeholder management
(1 Question)
- Q1. What is Disaster management
- Ans.
Disaster management involves planning, coordinating, and implementing measures to prevent, prepare for, respond to, and recover from natural or man-made disasters.
Involves risk assessment, mitigation, preparedness, response, and recovery
Requires coordination among various stakeholders such as government agencies, NGOs, and communities
Examples include creating evacuation plans for hurricanes, setting up emergency shelte...
Interview Preparation Tips
Selected
I appeared for an interview in Dec 2024.
(1 Question)
- Q1. Past work history
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Self introduction is best part of interview questions
- Q2. Communication skills
- Q3. No fumbling the when give the answer
Personal details that's all
Interview Preparation Tips
- Communication Skills
- Business Development
I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.
I have over 5 years of experience in the customer service industry, working in both call center and face-to-face settings.
I am skilled in handling customer inquiries, resolving complaints, and providing accurate information about products and services.
I have a proven track record of maintaining hig...
Interview Preparation Tips
it was a college palcement
Interview Questionnaire
1 Question
- Q1. Last experience and goal
Interview Preparation Tips
Experience: I was working in same group of company and once my superior informed me that I need to shift in other groups company for new developments and from next day I joined on new role without any question
Tips: Confidence is only helping
College Name: Gujarat University
Customer Support Executive Interview Questions & Answers
Sammaan Capital Limited
Anonymous
posted on 2 May 2020
I applied via Naukri.com and was interviewed before May 2019. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Previous experience details.
- Q2. Selling skills.
- Q3. Your personal and educational background.
- Ans.
I have a diverse background with a mix of personal and educational experiences.
Personal background: I grew up in a small town and have always been passionate about helping others.
Educational background: I have a Bachelor's degree in Business Administration with a focus on customer service.
Example: During my college years, I worked part-time as a customer service representative at a retail store, where I gained valuable...
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
Hero FinCorp Interview FAQs
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Hero FinCorp Customer Service Associate Interview Process
based on 1 interview
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Hero FinCorp Customer Service Associate Reviews and Ratings
based on 2 reviews
Rating in categories
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Collections Manager
291
salaries
|  ₹3 L/yr - ₹10.2 L/yr |
|
Operations Executive
212
salaries
| ₹1.4 L/yr - ₹4 L/yr |
|
Territory Manager
171
salaries
| ₹3.3 L/yr - ₹10.1 L/yr |
|
Sales Executive
166
salaries
| ₹0.9 L/yr - ₹3.5 L/yr |
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Sales Manager
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salaries
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