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mPokket Customer Service Associate Interview Questions and Answers
mPokket Customer Service Associate Interview Experiences
1 interview found
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Self introduction is best part of interview questions
- Q2. Communication skills
- Q3. No fumbling the when give the answer
Personal details that's all
Interview Preparation Tips
- Communication Skills
- Business Development
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Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Sammaan Capital Limited
Anonymous
posted on 2 May 2020
I applied via Naukri.com and was interviewed before May 2019. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Previous experience details.
- Q2. Selling skills.
- Q3. Your personal and educational background.
- Ans.
I have a diverse background with a mix of personal and educational experiences.
Personal background: I grew up in a small town and have always been passionate about helping others.
Educational background: I have a Bachelor's degree in Business Administration with a focus on customer service.
Example: During my college years, I worked part-time as a customer service representative at a retail store, where I gained valuable...
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
BA Continuum
Anonymous
posted on 15 Nov 2022
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.
Easy to clear and nothing to worry
Easy to clear and nothing to worry
(3 Questions)
- Q1. What was last salary
- Q2. Where do you stay and what is your current location
- Q3. How much salary so you expect
Interview Preparation Tips
(1 Question)
- Q1. Tell me you about yourself?
Customer Service Associate Interview Questions & Answers
Hero FinCorp
Anonymous
posted on 11 Sep 2020
I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Asked about operations process in banks
- Q2. Availability in the weekends
- Ans.
I am available to work on weekends.
I have no prior commitments on weekends.
I understand the importance of weekend availability in customer service.
I am willing to work flexible hours on weekends.
I have worked in jobs before that required weekend availability.
I am excited to be part of a team that values weekend availability.
- Q3. Complete Process of operations from file checking to how to give services to the customers
- Ans.
The process involves file checking, understanding customer needs, providing solutions, and follow-up.
Check files for accuracy and completeness
Understand customer needs and requirements
Provide solutions and options to customers
Follow-up with customers to ensure satisfaction
Maintain records and documentation of customer interactions
- Q4. About the organisation
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. About credit life cycle
- Q2. What is DSCR and why important while lending
- Ans.
DSCR stands for Debt Service Coverage Ratio, it is important while lending to assess the borrower's ability to repay the loan.
DSCR is a financial ratio that measures a company's ability to cover its debt obligations with its operating income.
A higher DSCR indicates that the company has more income available to meet its debt obligations.
Lenders use DSCR to evaluate the risk of lending money to a borrower, as a low DSCR ...
Selected
I applied via Company Website and was interviewed before Sep 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Questions on credit risk which involve around pd lgd and ead
- Q2. Sas, ead, lgd, credit risk
- Q3. Credit risk and its implications
- Ans.
Credit risk refers to the potential loss that a lender may incur due to a borrower's failure to repay a loan or meet contractual obligations.
Credit risk is the risk of financial loss resulting from a borrower's failure to repay a loan or meet other financial obligations.
It is important for financial institutions to assess and manage credit risk to protect their assets and maintain financial stability.
Factors that contr...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in May 2022. There was 1 interview round.
(1 Question)
- Q1. Related profile, regarding LOS and LMS lending application questions
Interview Preparation Tips
Selected
(3 Questions)
- Q1. About past experience
- Q2. Grilling on past experience
- Q3. Personal Loans deep dive on product
Interview Preparation Tips
Nirbhay Singh
(2 Questions)
- Q1. Tell about your self
- Q2. What are your weakness and how do you overcome from it
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mPokket Interviews By Designations
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mPokket Customer Service Associate Interview Process
based on 1 interview
Interview experience
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mPokket Customer Service Associate Reviews and Ratings
based on 3 reviews
Rating in categories
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