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PNB Housing Finance

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3.8

based on 1.1k Reviews

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PNB Housing Finance Customer Service Manager Interview Questions and Answers

Updated 3 Sep 2022

PNB Housing Finance Customer Service Manager Interview Experiences

1 interview found

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 3 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Which was your Last organisation?
    • Add your answer
Round 3 - One-on-one 

(4 Questions)

  • Q1. Why you want to join our company
    • Add your answer
  • Q2. How you handle branch escalations?
  • Ans. 

    I handle branch escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

    • Listen to the customer's concerns and complaints

    • Empathize with the customer and acknowledge their frustration

    • Find a solution that meets the customer's needs and resolves the issue

    • Communicate the solution clearly and follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer
  • Q3. Whats your notice period in your current organization?
    • Add your answer
  • Q4. Why you want to change your company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be full prepare what you do in your current organisation and some knowledge about the company in which you are giving interview.

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Assistant Manager Interview Questions & Answers

Shriram Finance user image Anonymous

posted on 22 Feb 2022

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Multiple choice questions

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. More about commercial vehicles financing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview just stay confident

Assistant Manager Interview Questions & Answers

IIFL Finance user image Anonymous

posted on 22 Nov 2021

I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Last work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about your details and knowledge about the products

Assistant Manager Interview Questions & Answers

Sammaan Capital Limited user image Chand Basha

posted on 7 Jul 2017

Interview Questionnaire 

1 Question

  • Q1. Disscussed abt complete job profile along with education details
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Resume shortlisted through online

Round: HR Interview
Experience: Felt awesome when was an interviewd

Round: Opertions interview
Experience: Discussed in detailed any job functionality

Customer Service Manager Interview Questions & Answers

Mahindra Rural Housing Finance user image Anonymous

posted on 17 Mar 2020

I applied via Walk-in and was interviewed before Mar 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What did you surch the customer need the loan
  • Ans. 

    I searched the customer's need for the loan by understanding their financial situation and goals.

    • Conducted a thorough financial analysis to determine their ability to repay the loan

    • Discussed their short-term and long-term financial goals

    • Explored different loan options and explained the pros and cons of each

    • Asked about their credit history and any outstanding debts

    • Provided personalized recommendations based on their uni

    • Answered by AI
    Add your answer
  • Q2. Which documents for use lone case
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. it lasted for about 30 minutes. the interviewer wanted to test both my knowledge and communication skills.

Assistant Manager Interview Questions & Answers

IIFL Finance user image Anonymous

posted on 12 Sep 2021

I applied via Company Website and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tel me about your self and tel me about our company
  • Ans. 

    I am an experienced professional with strong leadership skills. Our company is a leading retail organization known for its exceptional customer service and high-quality products.

    • I have successfully managed teams and achieved sales targets in my previous roles.

    • I am skilled in developing and implementing strategies to improve operational efficiency.

    • I have a strong understanding of customer needs and have consistently del...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - its very good time whom i spend in interviewer .

Assistant Manager Interview Questions & Answers

L&T Finance user image Anonymous

posted on 14 May 2021

I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About your Experience
    • Add your answer
  • Q2. About your analysis skills
    • Add your answer
  • Q3. Understand skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good and also having good experience in preacher Work

Assistant Manager Interview Questions & Answers

Shriram Finance user image Anonymous

posted on 14 Mar 2021

I applied via Company Website and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About experience and acedemics
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1st round zoom call ,2nd round aptitude round ,3rd round Hr final round

Assistant Manager Interview Questions & Answers

IIFL Finance user image Anonymous

posted on 2 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Share details of your previous job.
    • Add your answer
Round 3 - HR 

(6 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. What is your family background?
    • Add your answer
  • Q6. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not sales pressure, freely cross selling like HI Demant and gold loan.

Assistant Manager Interview Questions & Answers

IIFL Finance user image Anonymous

posted on 21 May 2021

I applied via Walk-in and was interviewed in Nov 2020. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview basic knowledge and family information business related question job profile
More about working at PNB Housing Finance

PNB Housing Finance Interview FAQs

How many rounds are there in PNB Housing Finance Customer Service Manager interview?
PNB Housing Finance interview process usually has 3 rounds. The most common rounds in the PNB Housing Finance interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for PNB Housing Finance Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PNB Housing Finance. The most common topics and skills that interviewers at PNB Housing Finance expect are Customer Service Management, Home Loans, Disbursement, Customer Service and Data Entry.

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PNB Housing Finance Customer Service Manager Salary
based on 143 salaries
₹2.7 L/yr - ₹6.7 L/yr
22% less than the average Customer Service Manager Salary in India
View more details

PNB Housing Finance Customer Service Manager Reviews and Ratings

based on 39 reviews

3.3/5

Rating in categories

3.2

Skill development

2.5

Work-life balance

3.3

Salary

3.4

Job security

3.0

Company culture

3.0

Promotions

2.8

Work satisfaction

Explore 39 Reviews and Ratings
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