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PNB Housing Finance

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3.8

based on 1k Reviews

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PNB Housing Finance Customer Service Manager Interview Questions and Answers

Updated 3 Sep 2022

PNB Housing Finance Customer Service Manager Interview Experiences

1 interview found

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 3 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Which was your Last organisation?
    • Add your answer
Round 3 - One-on-one 

(4 Questions)

  • Q1. Why you want to join our company
    • Add your answer
  • Q2. How you handle branch escalations?
  • Ans. 

    I handle branch escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

    • Listen to the customer's concerns and complaints

    • Empathize with the customer and acknowledge their frustration

    • Find a solution that meets the customer's needs and resolves the issue

    • Communicate the solution clearly and follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer
  • Q3. Whats your notice period in your current organization?
    • Add your answer
  • Q4. Why you want to change your company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be full prepare what you do in your current organisation and some knowledge about the company in which you are giving interview.

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Service Manager Interview Questions & Answers

Mahindra Rural Housing Finance user image Anonymous

posted on 17 Mar 2020

I applied via Walk-in and was interviewed before Mar 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What did you surch the customer need the loan
  • Ans. 

    I searched the customer's need for the loan by understanding their financial situation and goals.

    • Conducted a thorough financial analysis to determine their ability to repay the loan

    • Discussed their short-term and long-term financial goals

    • Explored different loan options and explained the pros and cons of each

    • Asked about their credit history and any outstanding debts

    • Provided personalized recommendations based on their uni

    • Answered by AI
    Add your answer
  • Q2. Which documents for use lone case
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. it lasted for about 30 minutes. the interviewer wanted to test both my knowledge and communication skills.

Customer Service Officer Interview Questions & Answers

Nabard Financial Services user image Anonymous

posted on 26 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About credit field related
    • Add your answer
  • Q2. What is roll of CSE
  • Ans. 

    The role of a Customer Service Officer (CSE) is to provide assistance and support to customers, resolve their queries and complaints, and ensure customer satisfaction.

    • Assist customers with inquiries, complaints, and feedback

    • Provide information about products or services

    • Resolve customer issues and complaints in a timely and efficient manner

    • Maintain customer records and follow up on customer interactions

    • Ensure customer s

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Kotak Mahindra Prime user image Anonymous

posted on 8 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Future plans of career
    • Add your answer

Customer Relation Executive Interview Questions & Answers

Tata Capital Housing Finance user image Anonymous

posted on 15 Dec 2021

I applied via Naukri.com and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous work experience?
    • View 2 more answers
  • Q2. Knowledge about market and product
    • Add your answer
  • Q3. Marketing and sales strategy to apply for reaching out to the customer and selling the product
  • Ans. 

    A combination of marketing and sales strategies can be used to reach out to customers and sell the product.

    • Identify the target audience and their needs

    • Create a compelling marketing message

    • Utilize various marketing channels such as social media, email marketing, and content marketing

    • Build relationships with customers through personalized communication

    • Offer promotions, discounts, or incentives to attract customers

    • Train s...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Study deeply all the concepts of home loan and related products. Also about the competitive companies and USP of Tata capital housing finance

Customer Service Associate Interview Questions & Answers

Small Industries Development Bank of India user image Anonymous

posted on 26 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussion with 3 person, tell me the details back groud, current job, salary, after this discussion tell the accounting relatad question and customer job experiance and kyc e.t.c.

Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Where do you see yourself in 5 years?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process is very easy, give the interview confidently, strongly, and give the answer after her questions.

Customer Care Executive Interview Questions & Answers

Sammaan Capital Limited user image akash sagar

posted on 30 Jan 2022

I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • I have over 5 years of experience in the customer service industry, working in both call center and face-to-face settings.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information about products and services.

    • I have a proven track record of maintaining hig...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i was a fresher at that time .
it was a college palcement

Customer Relationship Officer Interview Questions & Answers

Sundaram Home Finance user image Anonymous

posted on 4 Feb 2019

Interview Questionnaire 

4 Questions

  • Q1. What was your privoice work
  • Ans. 

    I have previous work experience as a Customer Relations Officer.

    • Managed customer inquiries and complaints effectively

    • Built strong relationships with customers to ensure satisfaction

    • Resolved issues and provided solutions in a timely manner

    • Maintained accurate records of customer interactions

    • Collaborated with other departments to address customer needs

    • Implemented strategies to improve customer experience

    • Answered by AI
    Add your answer
  • Q2. I have working in presently collection team leader in hdfc bank
    • Add your answer
  • Q3. I have handling the 20 members executive and 10 location
    • Add your answer
  • Q4. Hr and regional head DISCUSSION with the my profile and finally selected the jobs
    • Add your answer

Interview Preparation Tips

Round: Hr shortlist
Experience: Shortlist after that going to chennai final hr interview

Customer Relationship Manager Interview Questions & Answers

Mahindra Rural Housing Finance user image Anonymous

posted on 22 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Reference 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Officer Interview Questions & Answers

Nabard Financial Services user image Anonymous

posted on 29 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Aptitude Test 

They Ask Details about last experiences about family background.

More about working at PNB Housing Finance

PNB Housing Finance Interview FAQs

How many rounds are there in PNB Housing Finance Customer Service Manager interview?
PNB Housing Finance interview process usually has 3 rounds. The most common rounds in the PNB Housing Finance interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for PNB Housing Finance Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PNB Housing Finance. The most common topics and skills that interviewers at PNB Housing Finance expect are Customer Service Management, Home Loans, Disbursement, Customer Service and Data Entry.

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PNB Housing Finance Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 1 PNB Housing Finance interview
Referral
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

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PNB Housing Finance Customer Service Manager Salary
based on 144 salaries
₹2.6 L/yr - ₹6.7 L/yr
20% less than the average Customer Service Manager Salary in India
View more details

PNB Housing Finance Customer Service Manager Reviews and Ratings

based on 39 reviews

3.2/5

Rating in categories

3.3

Skill development

2.5

Work-Life balance

3.3

Salary & Benefits

3.4

Job Security

3.0

Company culture

3.0

Promotions/Appraisal

2.8

Work Satisfaction

Explore 39 Reviews and Ratings
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