TELUS Health WFM Analyst Interview Questions and Answers

Q1. Why do you want to join Lifworks.
Ans. 
I want to join Lifworks because of its reputation for innovation and commitment to employee development.
• Lifworks has a strong reputation for innovation in the industry.

• I am impressed by Lifworks' commitment to employee development and growth opportunities.

• I believe that Lifworks' values align with my own professional goals and aspirations.
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Q2. Questions about experience in WFM domain and how could you contribute to Lifeworks.
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Q1. Detailed questions about experience, WFM understanding, individual contributions, dashboard creations.
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the position.
• I believe that compensation should be fair and competitive within the industry.

• I am open to negotiation and would like to discuss the salary range for this position.

• I value the opportunity to work in a challenging role and contribute to the success of the company.

• I am confident that my skills and experience align with the resp...read more
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Q2. Share details of your previous job.
Ans. 
I worked as a WFM Analyst at XYZ Company.
• Analyzed and forecasted call volumes and staffing requirements

• Created and maintained schedules for agents

• Monitored real-time adherence to schedules

• Generated reports and analyzed data to identify trends and make recommendations

• Collaborated with other departments to optimize workforce efficiency
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