TELUS Health Customer Service Associate Interview Questions and Answers

Math reasoning English and insurance knowledge

Q1. Why should we hire you?
Add your answer
Q2. Why are you looking for a change?
Add your answer
Q3. What are your salary expectations?
Add your answer
Q4. Share details of your previous job.
Add your answer
Q5. What are your strengths and weaknesses?
Add your answer

Q1. Tell me about your self
Add your answer
Q2. What is your expectations
Add your answer
Q3. Why would change your organization
Add your answer

Q1. What do you understand about insurance?
Ans. 
Insurance is a financial product that provides protection against specific risks in exchange for payment of a premium.
• Insurance is a contract between the insurer (insurance company) and the insured (policyholder).

• The insured pays a premium to the insurer in exchange for coverage against specified risks.

• Insurance helps individuals and businesses manage risks by transferring them to the insurer.

• Types of insurance include...read more
Answered by AI
Add your answer
Q2. How did you learn about this company?
Ans. 
I learned about this company through a former colleague who recommended it to me.
• Former colleague recommendation

• Research online

• Networking events

• Industry reputation
Answered by AI
Add your answer

Q1. What are the different types of insurance?
Ans. 
Different types of insurance include health, life, auto, home, and travel insurance.
• Health insurance covers medical expenses and treatments.

• Life insurance provides financial protection to beneficiaries in case of the insured's death.

• Auto insurance covers damages and liabilities related to vehicles.

• Home insurance protects against damages to the home and belongings.

• Travel insurance covers trip cancellations, medical emer
Answered by AI
Add your answer
Q2. What is health insurance?
Add your answer

Q1. Are you comfortable with a 24/7 work schedule?
Ans. 
Yes, I am comfortable with a 24/7 work schedule as I understand the demands of the role and am committed to meeting them.
• I have experience working in roles that require round-the-clock availability

• I am dedicated to my work and willing to put in the necessary hours to ensure success

• I understand the importance of work-life balance and have strategies in place to manage stress and avoid burnout
Answered by AI
Add your answer
Q2. What are your hobbies?
Ans. 
My hobbies include hiking, reading, and playing the guitar.
• Hiking: I enjoy exploring nature trails and challenging myself physically.

• Reading: I love getting lost in a good book, especially fiction and self-improvement genres.

• Playing the guitar: I find playing music to be a relaxing and creative outlet.
Answered by AI
Add your answer
Q3. What is your previous experience?
Ans. 
I have over 5 years of experience working in financial consulting, specializing in mergers and acquisitions.
• Worked at a top financial consulting firm for 3 years

• Led multiple M&A deals with transaction sizes ranging from $50M to $500M

• Developed financial models and conducted due diligence for clients
Answered by AI
Add your answer

Basic Mathematics Questions

Q1. F2F nice experience
Ans. 
The F2F experience was pleasant and enjoyable.
• The face-to-face interaction was positive and engaging.

• The atmosphere during the meeting was friendly and welcoming.

• Overall, the experience was enjoyable and left a good impression.
Answered by AI
Add your answer

Q1. Basic questions about your previous job
Add your answer

Q1. What's the reason to leave your current job
View 1 more answer
Q2. HR agree with my question and process for further
Add your answer

Q1. How to sales , introduce
Ans. 
To introduce and sell effectively, focus on building rapport, highlighting benefits, and addressing customer needs.
• Build rapport by greeting customers warmly and asking open-ended questions to understand their needs

• Highlight the benefits of the product or service by focusing on how it can solve the customer's problems or improve their life

• Address customer needs by actively listening, offering solutions, and providing e...read more
Answered by AI
Add your answer

Q1. Able to handle pressure, how you convince customer
Ans. 
I am able to handle pressure by staying calm, listening actively, and offering solutions that meet the customer's needs.
• Stay calm and composed under pressure

• Listen actively to understand the customer's concerns

• Offer solutions that address the customer's needs and concerns

• Provide clear and concise explanations to convince the customer
Answered by AI
Add your answer