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Mobily Infotech Customer Service Executive Interview Questions and Answers

Updated 9 Oct 2024

Mobily Infotech Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What you know about mobily?
  • Ans. 

    Mobily is a leading telecommunications company in Saudi Arabia.

    • One of the top telecom companies in Saudi Arabia

    • Offers a wide range of services including mobile, internet, and landline

    • Known for its innovative products and customer service

    • Competes with other major telecom companies like STC and Zain

  • Answered by AI
  • Q2. What's your name?
  • Ans. 

    My name is John Smith.

    • Full name is John Smith

    • Common name

    • Easy to remember

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - That's good and thanks for looking a job after student you're.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Html css syntax and properties, basic JavaScript , database queries

Round 2 - HR 

(1 Question)

  • Q1. Salary expectation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you left your last job?
Round 2 - HR 

(1 Question)

  • Q1. What you have done last days?
Round 3 - Behavioral 

(1 Question)

  • Q1. How can you manage irate customers?
  • Ans. 

    I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the issue

    • Seek help from a supervisor or manager if n

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How to install operating system?
  • Ans. 

    To install an operating system, you need to boot from the installation media and follow the on-screen instructions.

    • Insert the installation media (such as a USB drive or DVD) into the computer

    • Restart the computer and boot from the installation media

    • Follow the on-screen instructions to select language, partition the disk, and install the OS

    • Wait for the installation process to complete and then restart the computer

  • Answered by AI
  • Q2. Difference between router & Switch
  • Ans. 

    Router connects multiple networks while switch connects devices within a network.

    • Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

    • Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

    • Router can determine the best path for data packets to travel between networks, while swi...

  • Answered by AI

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
  • Q2. Looking for an opportunity to grow

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

  • Answered by AI
  • Q2. Why do you want to work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. It's about networking
  • Q2. OSN layers definition
  • Ans. 

    OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.

    • OSI stands for Open Systems Interconnection

    • There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

    • Each layer has specific functions and communicates with the adjacent layers

    • Example: Physical layer deals with physical conn...

  • Answered by AI
  • Q3. Types of network
  • Ans. 

    Types of network include LAN, WAN, MAN, WLAN, and VPN.

    • LAN (Local Area Network) - used in small geographical areas like homes or offices

    • WAN (Wide Area Network) - covers large geographical areas like cities or countries

    • MAN (Metropolitan Area Network) - spans a city or large campus

    • WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

    • VPN (Virtual Private Network) - provides secure access over a pub

  • Answered by AI
  • Q4. Protocols and optical fibre
Round 3 - Assignment 

English proficiency exams

Round 4 - HR 

(1 Question)

  • Q1. Discussion about company, timings and salary

Skills evaluated in this interview

I applied via Referral and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Basics knowledge about you and your past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Know specific information about the company.
Don't be late for your interview.
Dress for success.
Bring examples of your work.
Don't talk yourself out of a job.
Focus more on what you can do for the company, rather than what they can do for you.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Round wad good in that topic, very excited.

Round 3 - Technical 

(2 Questions)

  • Q1. What is Telecom
  • Ans. 

    Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.

    • Telecom stands for telecommunications, which involves the transmission of information over long distances.

    • It includes various technologies such as telephone networks, internet services, and wireless communication.

    • Examples of telecom companies include AT&T...

  • Answered by AI
  • Q2. What is Gpon technology
  • Ans. 

    GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.

    • GPON uses passive optical splitters to divide the fiber optic signal among multiple users.

    • It provides higher bandwidth and longer reach compared to traditional copper-based networks.

    • GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.

    • Exam...

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. It was an good experience in that time.

Skills evaluated in this interview

Mobily Infotech Interview FAQs

How many rounds are there in Mobily Infotech Customer Service Executive interview?
Mobily Infotech interview process usually has 1 rounds. The most common rounds in the Mobily Infotech interview process are HR.

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Mobily Infotech Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Mobily Infotech Customer Service Executive Salary
based on 4 salaries
₹1.3 L/yr - ₹2.2 L/yr
48% less than the average Customer Service Executive Salary in India
View more details

Mobily Infotech Customer Service Executive Reviews and Ratings

based on 3 reviews

4.3/5

Rating in categories

4.2

Skill development

2.8

Work-life balance

2.8

Salary

2.1

Job security

4.2

Company culture

1.4

Promotions

4.0

Work satisfaction

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