Mobily Infotech Customer Service Executive Interview Questions and Answers

Q1. Why you left your last job?
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Q1. What you have done last days?
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Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
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Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
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Q2. Difference between router & Switch
Ans. 
Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
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Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. It's about networking
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Q2. OSN layers definition
Ans. 
OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
• OSI stands for Open Systems Interconnection

• There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and communicates with the adjacent layers

• Example: Physical layer deals with physical conn...read more
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Q3. Types of network
Ans. 
Types of network include LAN, WAN, MAN, WLAN, and VPN.
• LAN (Local Area Network) - used in small geographical areas like homes or offices

• WAN (Wide Area Network) - covers large geographical areas like cities or countries

• MAN (Metropolitan Area Network) - spans a city or large campus

• WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

• VPN (Virtual Private Network) - provides secure access over a pub
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Q4. Protocols and optical fibre
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English proficiency exams

Q1. Discussion about company, timings and salary
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Q1. Why you left your last job?
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Q1. What you have done last days?
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Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
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Q1. General questions
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Q2. General knowledge
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Q3. Testing Knowledge on work
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Q4. Network Structure
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Q5. Desktop Support issues and troubleshoots
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Round wad good in that topic, very excited.

Q1. What is Telecom
Ans. 
Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.
• Telecom stands for telecommunications, which involves the transmission of information over long distances.

• It includes various technologies such as telephone networks, internet services, and wireless communication.

• Examples of telecom companies include AT&T...read more
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Q2. What is Gpon technology
Ans. 
GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.
• GPON uses passive optical splitters to divide the fiber optic signal among multiple users.

• It provides higher bandwidth and longer reach compared to traditional copper-based networks.

• GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.

• Exam...read more
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Q1. It was an good experience in that time.
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Q1. Waste of time to attend the interview
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Q2. Waste of time to attend the interview instead of that prefer other jobs
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