MFX Infotech - A Quess Company NOC Support Engineer L2 Interview Questions and Answers

Q1. Advantage and disadvantage of smart phones
Ans. 
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
• Advantage: Convenient access to information, communication, and entertainment

• Advantage: Enhanced productivity with apps and tools

• Disadvantage: Potential distractions from notifications and social media

• Disadvantage: Privacy concerns with data collection and security risks
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Q2. Advantage and disadvantage of online education
Ans. 
Online education offers flexibility but lacks in-person interaction.
• Advantage: Flexibility to study at own pace and schedule.

• Advantage: Access to a wide range of courses and resources from anywhere.

• Disadvantage: Lack of in-person interaction with teachers and peers.

• Disadvantage: Potential for distractions and lack of motivation without a structured environment.

• Disadvantage: Limited hands-on learning experiences for cer
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Q1. Tell about yourself
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. What makes you a suitable candidate for this position?
Ans. 
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
• Extensive experience in troubleshooting technical issues

• Strong knowledge of various operating systems and software applications

• Excellent communication skills to effectively assist customers

• Proven track record of resolving complex technical problems efficiently
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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Q1. Desktop support related
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Q2. Technical related questions
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