MDH Spices Order Management Specialist Interview Questions and Answers

Q1. Bank operations personal loans, bil loans, auto loan, home loan,
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Q2. Case login to disbuments any questions
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Q3. Prepade cards operation
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Q4. Data entery mis also
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Q5. Documents sccanning and unloading
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Q1. Basic introduction
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Q2. Salary expectation
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Q1. HR had aligned me for the daytime shift, but the manager had told me for the night.
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Q2. Salary expectation was an important factor for everyone.
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Q1. Multiple questions were there but the manager insisted on knowing more about my connection in the company, to which I refused to reveal. Just during this round, manager called up another one of her experie...read more
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Q1. What action you took for process improvement
Ans. 
Implemented automation tools to streamline order processing and reduce errors
• Identified bottlenecks in the order to cash process

• Researched and selected appropriate automation tools

• Collaborated with IT team to implement and test the tools

• Provided training to team members on using the new tools

• Monitored and analyzed the impact of automation on process efficiency
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Q1. Why you are leaving your previous job
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Looking for career advancement

• Seeking new challenges

• Interested in learning new skills

• Wanting to work in a different industry

• Relocation to a new area
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Q1. Tell about your self
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Q2. How long will you work here
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Q1. Tell about your self?
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Q2. How long will You work here?
Ans. 
I plan to work here for the foreseeable future, as I am excited about the opportunities for growth and development within the company.
• I am committed to contributing to the success of the team and the organization

• I see potential for advancement and learning opportunities within the company

• I am excited about the projects and initiatives currently in progress at the company
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. How soon I can join
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Q2. Why you want to join
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Q1. They mentioned that we will be working from Google office with facilities like food and transport. Which was true but they did not mention that it was not permanent as we are the vendors
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Q2. Don’t remember much
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We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.