Order Manager Interview Questions and Answers

Sold to party refers to the customer who is purchasing the product, while ship to party is the location where the product will be delivered.

• Sold to party is the customer who places the order and pays for the product.

• Ship to party is the location where the product will be delivered, which may be different from the sold to party.

• For example, a customer (sold to party) in New York may order a product to be shipped to their friend in California (ship to party).

Order management involves overseeing the process of receiving, processing, and fulfilling customer orders.

• Involves receiving orders from customers

• Processing orders accurately and efficiently

• Managing inventory levels to fulfill orders on time

• Tracking orders from placement to delivery

• Handling returns and exchanges

• Ensuring customer satisfaction through timely order fulfillment