Accenture Order to Cash Analyst Interview Questions, Process, and Tips

Once the resume got shortlisted candidate have to go through assessment process where they have aptitude test , domain test, and basic English test

Q1. Basic communication test and be confident and have strong knowledge about your domain.
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Q2. Tell me about yourself
Ans. 
I am an experienced Order to Cash Analyst with a strong background in financial analysis and customer service.
• I have worked in the Order to Cash department for 5 years, handling various responsibilities such as credit management, invoicing, and collections.

• I have a deep understanding of financial analysis and have successfully implemented process improvements to optimize cash flow and reduce DSO.

• I am skilled in buildin...read more
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Q3. Domain question
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Q4. Basic Excel question
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Q1. What ERP do you use and familiar with?
Ans. 
I am familiar with SAP ERP system.
• Proficient in using SAP ERP for Order to Cash processes

• Experience in navigating through SAP modules such as SD, MM, and FI

• Knowledge of creating and analyzing reports in SAP
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Q2. What is order to cash process?
Ans. 
Order to cash process is the set of business processes for receiving and processing customer sales orders to receiving payment.
• Includes order entry, order fulfillment, invoicing, and payment collection

• Ensures accurate and timely delivery of products or services to customers

• Involves coordination between sales, customer service, logistics, and finance departments

• May involve credit checks, pricing, and discount approvals

• E...read more
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Q1. Basic HR questions- Tell me about yourself, questions on work experience, expected salary, why Accenture, why did you leave your previous organisation.
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Q2. After HR round, you'll need to clear Pearson Versant test.
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Order to Cash questions, Excel test, logical reasoning, numerical skills, English test ( Test provider was Aon Cocubes)

Q1. Everything related to order to cash, some P2P questions as well, ERP tools you have used.
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Q1. Tell me about yourself
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Q2. Why did you want to work here?
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Q3. How you handle stress?
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English grammar and verbal and non verbal

Q1. Why did you leave your previous organization
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English speaking and reasoning

Q1. What is the most obvious reason for a customer to not pay
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Q2. What would you do if a customer refuses to pay
Ans. 
I would investigate the reason for refusal and try to find a solution that satisfies both parties.
• Communicate with the customer to understand their concerns

• Review the contract and terms of payment

• Offer alternative payment options or negotiate a payment plan

• Consider legal action as a last resort
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