Marks & Spencer Retail Sales Executive Interview Questions and Answers

Sales is the process of persuading a potential customer to buy a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and negotiation skills

• Salespeople must be knowledgeable about the product or service they are selling

• Sales can be done through various channels such as face-to-face, phone, email, or online

• Examples of sales include selling cars, insurance,

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves listening to and understanding the needs of the customer

• It includes providing helpful and accurate information about products or services

• It also involves resolving any issues or complaints the customer may have

• Examples of good customer service include prompt responses, personalized attenti...read more

To grow my business, I will focus on expanding my customer base and increasing sales revenue.

• Identify potential new customers and reach out to them through targeted marketing campaigns

• Offer promotions and discounts to incentivize new and existing customers to make purchases

• Develop and maintain strong relationships with existing customers to encourage repeat business

• Continuously analyze sales data to identify trends and...read more