Livpure Smart Homes Customer Care Consultant Interview Questions and Answers

Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and handling high call volumes
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Q2. Who was your ideal person
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My ideal person is someone who is empathetic, patient, and a good listener.
• Empathetic - able to understand and share the feelings of others

• Patient - able to remain calm and composed in challenging situations

• Good listener - attentive and responsive to the needs of others

• Example: A mentor who guided me through difficult times with compassion and wisdom
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Q1. Night shift and communication
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Q2. Ready to work in banking process
Ans. 
Yes, I am ready to work in banking process.
• I have experience in handling customer queries and resolving issues.

• I am familiar with banking products and services.

• I am comfortable working with financial systems and tools.

• I understand the importance of confidentiality and data security in banking.

• I am willing to undergo training to enhance my knowledge and skills in banking processes.
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Q1. About yourself and experience
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Q2. Tell about our company
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It was too hard for freshers

Q1. What is the credit
Ans. 
Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.
• Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.

• It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.

• Credit can come in various forms su...read more
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Q2. How many types of credit card use
Ans. 
There are several types of credit cards available, each with different features and benefits.
• Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.

• Each type of credit card offers different perks and benefits to suit different needs and preferences.

• Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.
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Q3. What is the bank
Ans. 
A bank is a financial institution that accepts deposits from the public and creates credit.
• Provides various financial services such as loans, mortgages, and investment accounts

• Facilitates transactions such as deposits, withdrawals, and transfers

• Issues credit cards and offers online banking services
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Candidate. Work and beehive how solved customer s

Q1. Self introduction
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Q1. Self introduction
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Q2. Salary expectation
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Q1. What do you know about bank
Ans. 
A bank is a financial institution that accepts deposits from the public and creates credit.
• Banks offer various financial services such as loans, credit cards, savings accounts, and investment opportunities.

• Banks are regulated by government authorities to ensure safety and stability.

• Banks use technology to provide online and mobile banking services for customers.

• Examples of banks include JPMorgan Chase, Bank of America,
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Q2. Banking business related i,e how bank earns in different ways
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Q3. What kinds of loans do you know that bank gives
Ans. 
Banks offer various types of loans depending on the borrower's needs and eligibility.
• Personal loans

• Home loans

• Car loans

• Education loans

• Business loans

• Credit card loans

• Gold loans

• Loan against property

• Overdraft facility
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Q4. Which product is more profit to bank
Ans. 
The mortgage product is more profitable to the bank.
• Mortgage loans typically have higher interest rates, resulting in more profit for the bank.

• Banks earn additional income through fees and charges associated with mortgage products.

• Mortgage loans have longer repayment terms, allowing the bank to earn interest over a longer period.

• The bank can also sell mortgage loans to investors, generating additional profit.

• Compared t...read more
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Q5. Scenerio based questions i,e how you handle an old aged , frusted cust at same time for same product
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Q1. Why this bank and have given any interviews before this
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Q2. How long can you work with us
Ans. 
I am willing to work with your company for a long-term commitment.
• I am looking for a stable and long-term career opportunity.

• I am committed to continuously improving my skills and knowledge in customer care.

• I am adaptable and can handle different work schedules and shifts.

• I am dedicated to providing excellent customer service and building strong relationships with customers.

• I am open to learning and growing within the ...read more
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Q3. Are you suitable working anywhere in india
Ans. 
Yes, I am suitable working anywhere in India.
• I am familiar with the diverse cultures and languages of India.

• I have experience working in different cities across India.

• I am adaptable and can easily adjust to new environments.

• I am willing to travel and relocate if required.

• I have a strong understanding of customer needs and can provide excellent service regardless of location.
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Q1. Tell me about yourself
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Q2. Do u know what are the roles and responsibilities of customer service agent
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Q3. How many languages u speak
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Q4. Tell me about your hobbies in hindi
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Q5. Why do u want to get into byjus
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Q6. I we donot hire you then what
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Q7. Explain how u have overcome any challenging situation
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Q8. What do u know about byjus
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