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Litera Product Support Executive Interview Questions and Answers

Updated 16 Jan 2023

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Product Support Executive Interview Questions

user image Nishant Shishodya

posted on 16 Jan 2023

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. You need brief about past experience and why you would like to join Litera. You would also be asked about the expectations.
3

Technical Round (2 Questions)

  • Q1. Questions will regarding you past technical experience and technical support questions related to application support foe example Microsoft Office troubleshooti...read more
  • Q2. How do you troubleshooting when Microsoft Word is crashing.
4

HR Round (2 Questions)

  • Q1. Final round will be regarding the package.
  • Q2. What is your expectation from Litera job profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident and prepare your self for application support troubleshooting questions.

Interview questions from similar companies

Customer Support Executive Interview Questions

Amazon user image Cheepurupalli Joshma

posted on 21 Sep 2024

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Job Portal and was interviewed in Aug 2024.

2 Interview Rounds

1

Technical Round (5 Questions)

  • Q1. Tell me about your self?
  • Q2. What is customer support?
  • Q3. How do you handle an arguing customer?
  • Q4. How do you respond if you don't know the answer to a customers question?
  • Q5. What is customer satisfaction?what are the qualities of customer support executive?
2

HR Round (5 Questions)

  • Q1. Tell me about your self?
  • Q2. What is your strengths and weaknesses?
  • Q3. Why do you need a job?
  • Q4. Why should we hire you?
  • Q5. Why do you want to join in our organisation?
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024.

3 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Name & bio & education
  • Q2. Future goals & achievements.
2

Technical Round (2 Questions)

  • Q1. What is dhcp ?
  • Q2. How to boot a new laptop
3

Technical Round (2 Questions)

  • Q1. Networking question about class a - e
  • Q2. Tricky question about topology

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2024.

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. Which application you use to contact with user?
  • Q2. How to password reset in active directory?
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed in Nov 2024.

2 Interview Rounds

1

One-on-one Round (1 Question)

  • Q1. Introduce yourself
2

One-on-one Round (1 Question)

  • Q1. Some quizzes about situation customer faces while ordering

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview timings are very long. You will get to know whether you're selected or not after around 1 month.
Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
 Not Selected

I applied via Job Portal and was interviewed in Oct 2024.

2 Interview Rounds

1

Aptitude Test Round

First Round was assessment test round, Which includes English + Cognitive questions

2

Technical Round (1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Company Website and was interviewed in Sep 2024.

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. VPN , Explain in terms of IT?
  • Q2. How to resolve the issue of a computer while turn on?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare some basics of Technical Support.

Skills evaluated in this interview

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. What are Linux Components
  • Q2. What is DNS DHCP
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Technical Round (2 Questions)

  • Q1. What is DNS ?
  • Q2. What are different protocols used for internet

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interviews just prepare for technical stuffs
Interview experience
4
 Good
Difficulty level
 Easy
Duration
 2-4 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed in Sep 2024.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Troubleshooting techniques
  • Q2. Asked to solve a puzzle

Litera Interview FAQs

How many rounds are there in Litera Product Support Executive interview?
Litera interview process usually has 4 rounds. The most common rounds in the Litera interview process are HR, Technical and Resume Shortlist.
How to prepare for Litera Product Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Litera. The most common topics and skills that interviewers at Litera expect are Application Support, Information Technology, Troubleshooting, Customer Service and MS Office.
What are the top questions asked in Litera Product Support Executive interview?

Some of the top questions asked at the Litera Product Support Executive interview -

  1. How do you troubleshooting when Microsoft Word is crashi...read more
  2. Final round will be regarding the packa...read more

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Litera Product Support Executive Salary
based on 18 salaries
₹4.5 L/yr - ₹8.7 L/yr
56% more than the average Product Support Executive Salary in India
View more details

Litera Product Support Executive Reviews and Ratings

based on 4 reviews

2.6/5

Rating in categories

2.2

Skill development

2.6

Work-Life balance

2.6

Salary & Benefits

2.6

Job Security

2.9

Company culture

2.2

Promotions/Appraisal

2.6

Work Satisfaction

Explore 4 Reviews and Ratings
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