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Litera

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3.7

based on 42 Reviews

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Litera Product Support Executive Interview Questions and Answers

Updated 16 Jan 2023

Litera Product Support Executive Interview Experiences

1 interview found

Product Support Executive Interview Questions & Answers

user image Nishant Shishodya

posted on 16 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. You need brief about past experience and why you would like to join Litera. You would also be asked about the expectations.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Questions will regarding you past technical experience and technical support questions related to application support foe example Microsoft Office troubleshooting questions.
    • Add your answer
  • Q2. How do you troubleshooting when Microsoft Word is crashing.
  • Ans. 

    To troubleshoot Microsoft Word crashing, start by checking for updates and repairing the installation.

    • Check for updates and install them

    • Repair the installation

    • Disable add-ins

    • Start Word in safe mode

    • Check for conflicting software

    • Run a virus scan

    • Try opening Word in a new user profile

    • Answered by AI
    Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. Final round will be regarding the package.
    • Add your answer
  • Q2. What is your expectation from Litera job profile.
  • Ans. 

    I expect the Litera job profile to provide opportunities for growth, a supportive work environment, and a chance to utilize my skills in product support.

    • Opportunities for growth and advancement

    • A supportive work environment

    • Utilization of my skills in product support

    • Clear job responsibilities and expectations

    • Competitive compensation and benefits

    • Collaborative team atmosphere

    • Opportunities for learning and development

    • Work-l

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident and prepare your self for application support troubleshooting questions.

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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·
works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
Got a question about Litera?
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Customer Support Associate Interview Questions & Answers

Amazon user image Dhananjay Hande

posted on 29 Dec 2024

Interview experience
5
Excellent
Difficulty level
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Process Duration
Less than 2 weeks
Result
-

I applied via AmbitionBox and was interviewed in Nov 2024. There were 8 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
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Round 2 - HR 

(1 Question)

  • Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
    • Add your answer
Round 3 - Group Discussion 
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Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
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Round 4 - One-on-one 
Round 5 - Aptitude Test 

BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.

Round 6 - One-on-one 

(1 Question)

  • Q1. What are the interests of employees in the workplace?
  • Ans. 

    Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.

    • Professional development opportunities such as training programs, workshops, and mentorship

    • Work-life balance initiatives like flexible schedules, remote work options, and wellness programs

    • Social connections through team-building activities, networking events, and c...

    • Answered by AI
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Round 7 - Group Discussion 

How freely he communicates with others.

Round 8 - Assignment 

The company should be aware of the type of work he should prefer.

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you want to join Teleperformance?
  • Ans. 

    I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.

    • Teleperformance has a strong reputation for providing excellent customer service

    • I am impressed by the company's commitment to employee training and development

    • I believe that working at Teleperformance will provide me with opportunities for career growth and advancement

    • Answered by AI
    Add your answer
  • Q2. Memorable day of your life?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. How soon you can join?
    • Add your answer

Technical Support Engineer Interview Questions & Answers

FIS user image Anonymous

posted on 4 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Work regarding your job profile
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  • Q2. Linux related questions
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Technical Support Engineer Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 7 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic communication test
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. About windows server, adds, dhcp, dns
    • Add your answer
Round 3 - Assignment 

Versant test for communication

Desktop Support Engineer Interview Questions & Answers

Accenture user image Kushagra Pandey

posted on 15 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Name & bio & education
    • Add your answer
  • Q2. Future goals & achievements.
  • Ans. 

    My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

    • Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

    • Gain experience in troubleshooting complex technical issues

    • Lead projects to improve efficiency and productivity in the IT department

    • Answered by AI
    Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. What is dhcp ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • DHCP assigns IP addresses to devices on a network

    • It also provides other network configuration information such as subnet mask and default gateway

    • DHCP servers lease IP addresses to devices for a specific period of time

    • DHCP helps in reducing manual configuration errors

    • Answered by AI
    Add your answer
  • Q2. How to boot a new laptop
  • Ans. 

    To boot a new laptop, you need to press the power button and wait for the operating system to load.

    • Press the power button to turn on the laptop

    • Wait for the manufacturer's logo to appear on the screen

    • The operating system will start loading

    • Enter any necessary login credentials if prompted

    • Answered by AI
    Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Networking question about class a - e
    • Add your answer
  • Q2. Tricky question about topology
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

HCLTech user image Rajeswari Goli

posted on 4 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Which application you use to contact with user?
    • Add your answer
  • Q2. How to password reset in active directory?
    • Add your answer

Customer Support Executive Interview Questions & Answers

Amazon Development Centre India user image Anonymous

posted on 20 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Experienced in handling customer inquiries and complaints

    • Skilled in problem-solving and conflict resolution

    • Proficient in using CRM software to track customer interactions

    • Excellent communication skills both written and verbal

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Some quizzes about situation customer faces while ordering
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview timings are very long. You will get to know whether you're selected or not after around 1 month.

Technical Support Engineer Interview Questions & Answers

Capgemini user image Sonali Dhawale

posted on 24 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Mphasis user image Anonymous

posted on 27 Jun 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i was interviewed for technical support engineer at mphasis walk in interview june 2024 at bangalore, let me begin with the location i came from a far place went to banglore without sleeping on unreserved train to get interviewed at mphasis , finding their building is very tough asked many security and they gave a visitor sticker to stick on my shirt finally i arrived interview earlier, now heres the interview process first a security or a waiter staying there outside room gives a token for interview slot 51 people arrived till 10.00 pm im one of them. first batch the security ask whos the hr you tell them hr name that is stated on mail and all 51 people are moved to a room with that hr and the hr conducted interview,

now heres the frusted part the hr shuffle the resume and go from the first resume she gave more time to the first resumes to eloborate their communication skills shes looking for extradionary communication skills 3 girls talked like native english speakers she kept their resumes later on shes in a very hurry and after 30th resume she decided to stop while someone speaking without giving a chance she interrupted in between when someone talked it was a frusted experience and imagine its a first batch she interupted me while my introduction like she did for 48 people , people came from far states to attend this low paying job
atleast give them a chance to speak and organize your time instead of brutally sending people back
finally i can say this company has a lot of office politics just by listening to these hr and their attitudes so i advice people
only attend this interview if you have exceptional communication skills otherwise dont waste your time and energy in this company theres many good companies available research about that before going for a walkin
More about working at Litera

Litera Interview FAQs

How many rounds are there in Litera Product Support Executive interview?
Litera interview process usually has 4 rounds. The most common rounds in the Litera interview process are HR, Resume Shortlist and Technical.
How to prepare for Litera Product Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Litera. The most common topics and skills that interviewers at Litera expect are Application Support, Information Technology, Troubleshooting, Customer Service and MS Office.
What are the top questions asked in Litera Product Support Executive interview?

Some of the top questions asked at the Litera Product Support Executive interview -

  1. How do you troubleshooting when Microsoft Word is crashi...read more
  2. Final round will be regarding the packa...read more

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Litera Product Support Executive Interview Process

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Litera Product Support Executive Salary
based on 18 salaries
₹4.5 L/yr - ₹8.7 L/yr
56% more than the average Product Support Executive Salary in India
View more details

Litera Product Support Executive Reviews and Ratings

based on 5 reviews

3.1/5

Rating in categories

2.8

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.4

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 5 Reviews and Ratings
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