LIC Mutual Fund Customer Service Associate Interview Questions and Answers

Basic grammar test and written test

Q1. Tell me about your self
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Q2. What do know about our company
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Q3. What is provided fund & how it's works in India
Ans. 
Provident Fund (PF) is a retirement savings scheme in India where both employees and employers contribute a portion of the employee's salary.
• Employees contribute a percentage of their salary towards the Provident Fund.

• Employers also contribute an equal amount to the employee's Provident Fund.

• The accumulated amount in the Provident Fund can be withdrawn by the employee upon retirement or resignation.

• The Provident Fund i...read more
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Q4. Can you differentiate US & INDIAN PF process
Ans. 
US and Indian PF processes differ in eligibility criteria, contribution rates, withdrawal rules, and tax implications.
• US PF is known as 401(k) while Indian PF is known as EPF

• US PF contributions are typically made by both employer and employee, while Indian PF contributions are primarily made by the employer

• US PF allows for loans and hardship withdrawals, while Indian PF has stricter withdrawal rules

• US PF contributions ...read more
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Q5. Why do you want to looking for a job change
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Q6. What is smart work.
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Q7. How you are feeling today & how is your experience today at empower
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Q1. Tell me about yourself and your experience?
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Q2. Why did you leave your last organization?
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Aptitude test test test test test

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Q1. Why you choose work at Bajaj capital
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Q1. Tell me something about this process
Ans. 
The process involves providing assistance and resolving issues for customers through various communication channels.
• Customer support executives handle customer inquiries and complaints

• They provide information about products or services

• They troubleshoot technical issues and escalate complex problems to higher levels

• Communication channels include phone, email, chat, and social media

• Customer satisfaction and retention are
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Q2. What is your strength
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Q1. Basic about profile previous experience etc
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Q2. Basic about introduction last experience
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Q3. Sales profile products and Marketing in field
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Q1. Educational details
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Q2. Background experience
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Q1. Process related questions
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Q2. Behavioral question
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Like reasoning, maths, nbfc related questions

Q1. Computer test like nbfc related
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Q1. Why we choose to you in our company. Etc etc
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