Lapiz Digital Services Voice Process Executive Interview Questions and Answers

Q1. Self introduction
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Verscent round were we have to listen to a words and do.

Q1. Self introduction and spoke about work roll difference between what is BPO and call centre.
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Q2. Self introduction Difference between BPO and call centre Work experience
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Q1. Self introduction and our skills
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Q2. They'll check our communication
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and benefits of the position.
• I am flexible and open to negotiation.

• I would like to be compensated fairly for my skills and experience.

• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I am also interested in discussing additional benefits such as healthcare, retirement plans, or professional development opportu
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Q2. What is your family background?
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My family background is diverse and culturally rich, with members from different professions and backgrounds.
• My family consists of individuals from various professions such as doctors, engineers, teachers, and entrepreneurs.

• We come from different cultural backgrounds, with members from different states and countries.

• Education is highly valued in my family, and many members have pursued higher education in their respect...read more
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Q3. Share details of your previous job.
Ans. 
I worked as a customer service representative at XYZ Company.
• Handled customer inquiries and complaints via phone and email.

• Provided product information and resolved customer issues.

• Maintained accurate records of customer interactions and transactions.

• Collaborated with other departments to ensure customer satisfaction.

• Met or exceeded monthly performance targets.
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Q4. What are your strengths and weaknesses?
Ans. 
My strengths include strong communication skills, attention to detail, and ability to work well in a team. My weaknesses include being overly critical of my own work and sometimes struggling with time management.
• Strong communication skills

• Attention to detail

• Ability to work well in a team

• Being overly critical of my own work

• Struggling with time management
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced professional with a strong background in customer service.
• I have worked in the customer service industry for over 5 years.

• I have excellent communication and problem-solving skills.

• I am highly organized and detail-oriented.

• I have a proven track record of delivering exceptional customer service.

• I am proficient in using various customer service software and tools.

• I am a team player and enj...read more
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Q1. About tha company name
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Q1. About tha company name
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Q2. About tha company name
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Q1. Tell me something About Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Hyderabad is the capital of the Indian state of Telangana

• It is known for its iconic Charminar monument

• The city is famous for its biryani and haleem dishes

• Hyderabad is a major hub for the IT industry in India
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Q2. Then am said about from 1591 history to Telangana movement and beautiful designs
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Basic harver test it is very easy

Q1. Asking about self and one topic
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Q1. Salary discussion
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Q1. Exam a smalla exam
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Q1. Self introduction
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Q1. Why you quit previous job
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Q1. Tell me something about yourself?
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Q2. Where are you from??
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Q1. Self Introduction
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Q2. Who is your role model and why ?
Ans. 
My role model is my mother because of her resilience, compassion, and work ethic.
• My mother has always shown incredible resilience in the face of adversity, which inspires me to never give up.

• She is also the most compassionate person I know, always putting others' needs before her own.

• Her strong work ethic has taught me the importance of hard work and dedication in achieving success.
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Grammar and Personality Development

Q1. Self Introduction
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Q2. What is favourite destination ?
Ans. 
My favourite destination is the serene beaches of Maldives.
• Maldives is known for its crystal clear waters and white sandy beaches

• The overwater bungalows in Maldives offer a luxurious and relaxing experience

• Activities such as snorkeling, diving, and sunset cruises are popular in Maldives
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