Landmark Group Retail Lead-Retail Operations, Channel Management Interview Questions and Answers

Q1. My name is Manisha I am belong for Delhi
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Q2. My education BA form Delhi University
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Q1. Experience in retail
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Q2. Wht is your ojective
Ans. 
My objective is to provide excellent customer service, drive sales, and contribute to the overall success of the retail team.
• Deliver exceptional customer service to ensure customer satisfaction and loyalty

• Meet and exceed sales targets by actively engaging with customers and promoting products

• Work collaboratively with team members to achieve store goals and maintain a positive work environment
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Q1. As i rejoined so only askes regarding previous job details
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Q2. Tell me about yourself, previous experience, family
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Q3. Why you want to change so early
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Q1. How will you increase business
Ans. 
I will increase business by implementing targeted marketing strategies, optimizing operations for efficiency, and enhancing customer experience.
• Implement targeted marketing strategies to reach new customers and retain existing ones

• Optimize operations for efficiency to reduce costs and improve productivity

• Enhance customer experience through personalized service and improved store layout

• Introduce loyalty programs to ince...read more
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Q2. How you will increase UPT, conversion and bill size
Ans. 
To increase UPT, conversion, and bill size, I will focus on training staff, implementing upselling techniques, and analyzing customer data.
• Provide comprehensive training to staff on product knowledge and sales techniques

• Implement upselling and cross-selling strategies to increase bill size

• Analyze customer data to identify trends and tailor marketing strategies accordingly
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Q3. What you will add from your past experiences
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Q1. Why you want to change so quick from your last job
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Q2. Tell me about your KPIs and KRAs in current role
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Q3. Give any example of excellent customer service
Ans. 
A customer service representative going above and beyond to help a customer with a complex issue.
• Listening attentively to the customer's problem

• Showing empathy and understanding towards the customer

• Taking proactive steps to resolve the issue efficiently

• Following up with the customer to ensure satisfaction
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Q4. Give any examples of any worst situation at workplace you faced and how you handled.
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Q5. Anything in your current organisation you found wrong and what you did to make that correct.
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Q1. Questions related to your resume
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Q1. Experience and about nature of job
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We were given tasks and we had to overcome it

We were given topic and we had to debate about it among group to show communication skills and confidence.

Q1. How long do you see as yourself working
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Q2. What is your goal in life
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Q3. Why do you choose decathlon as your choice to work
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Q1. Sales related questions
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Q2. Brand related questions
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Q1. Shelf introduction and last jop
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Q2. Why change this jop and career and salary increase
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Q3. My expectation salary 30 k
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Q4. I an interesting this jop
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Q5. I an relocate this jop
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Q6. I an handling a store
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Q7. Stock management, staffing management,
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Q8. Inventory management, cash management
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Q9. Inward and outward management
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Q1. What are your salary expectations?
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Q2. Where do you see yourself in 5 years?
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Q3. What is your family background?
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Q4. Share details of your previous job.
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Q5. Why should we hire you?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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