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Shoppers Stop Retail Operations Manager Interview Questions and Answers

Updated 16 Jul 2024

Shoppers Stop Retail Operations Manager Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. As i rejoined so only askes regarding previous job details
  • Q2. Tell me about yourself, previous experience, family
  • Q3. Why you want to change so early
Round 2 - Behavioral 

(3 Questions)

  • Q1. How will you increase business
  • Ans. 

    I will increase business by implementing targeted marketing strategies, optimizing operations for efficiency, and enhancing customer experience.

    • Implement targeted marketing strategies to reach new customers and retain existing ones

    • Optimize operations for efficiency to reduce costs and improve productivity

    • Enhance customer experience through personalized service and improved store layout

    • Introduce loyalty programs to ince...

  • Answered by AI
  • Q2. How you will increase UPT, conversion and bill size
  • Ans. 

    To increase UPT, conversion, and bill size, I will focus on training staff, implementing upselling techniques, and analyzing customer data.

    • Provide comprehensive training to staff on product knowledge and sales techniques

    • Implement upselling and cross-selling strategies to increase bill size

    • Analyze customer data to identify trends and tailor marketing strategies accordingly

  • Answered by AI
  • Q3. What you will add from your past experiences
Round 3 - Behavioral 

(5 Questions)

  • Q1. Why you want to change so quick from your last job
  • Q2. Tell me about your KPIs and KRAs in current role
  • Q3. Give any example of excellent customer service
  • Ans. 

    A customer service representative going above and beyond to help a customer with a complex issue.

    • Listening attentively to the customer's problem

    • Showing empathy and understanding towards the customer

    • Taking proactive steps to resolve the issue efficiently

    • Following up with the customer to ensure satisfaction

  • Answered by AI
  • Q4. Give any examples of any worst situation at workplace you faced and how you handled.
  • Q5. Anything in your current organisation you found wrong and what you did to make that correct.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Logical reasoning and grammer

Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain you current role and share some achievements within 1 year
  • Q2. Example related to digital Davy and agility
Round 3 - Case Study 

KPI improvement plan

Interview Preparation Tips

Topics to prepare for Shoppers Stop Retail Operations Manager interview:
  • Sales cordinator
  • Management
  • Customer Service
  • Process Management
  • Cost Control
Interview preparation tips for other job seekers - Be firm and if you are experienced share them with articulate way

Retail Operations Manager Interview Questions Asked at Other Companies

Q1. How to give growth to complete out of all expenses
Q2. How you will increase UPT, conversion and bill size
Q3. How to Store planned in festive season
Q4. Good 5 qualities for drive sale and management
Q5. Chalange S in life and wt is aim

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction and current company detail
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(7 Questions)

  • Q1. Self introduction and Previous company experience
  • Q2. Team management, how to cost control previous company monthly sale , abv , conversion , basket size, pspf ,kpi part
  • Q3. Previous company experience and designation,and ctc
  • Q4. How to give growth to complete out of all expenses
  • Ans. 

    To give growth to complete out of all expenses, focus on increasing revenue and optimizing expenses.

    • Increase sales through effective marketing and sales strategies

    • Reduce unnecessary expenses by analyzing and optimizing operations

    • Negotiate better deals with suppliers to reduce costs

    • Implement cost-saving measures such as energy-efficient equipment

    • Invest in technology to streamline operations and improve efficiency

  • Answered by AI
  • Q5. Good 5 qualities for drive sale and management
  • Ans. 

    Good qualities for driving sales and management

    • Excellent communication skills

    • Strong leadership abilities

    • Ability to motivate and inspire team members

    • In-depth knowledge of products and services

    • Effective problem-solving skills

  • Answered by AI
  • Q6. Chalange S in life and wt is aim
  • Ans. 

    My biggest challenge was overcoming my fear of public speaking. My aim is to become a successful retail operations manager.

    • Overcoming fear of public speaking through practice and training

    • Setting goals and working towards them

    • Continuously learning and improving skills

    • Building strong relationships with team members and customers

    • Driving sales and profitability through effective operations management

  • Answered by AI
  • Q7. How to Store planned in festive season
  • Ans. 

    Store festive season inventory strategically to maximize sales and minimize waste.

    • Analyze sales data from previous years to determine which products are most popular during the festive season.

    • Ensure that there is enough storage space for the inventory and that it is easily accessible for restocking.

    • Implement a first-in, first-out (FIFO) system to prevent spoilage and waste.

    • Consider offering promotions or discounts on s...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Vishal Mega Mart Retail Operations Manager interview:
  • Interview Coordination
Interview preparation tips for other job seekers - Be patience and do ur work on time and honestly and need corporation

Interview Questionnaire 

2 Questions

  • Q1. Introduce myself
  • Q2. Specialization

Interview Preparation Tips

Interview preparation tips for other job seekers - Call soon

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Discussion regarding routine activity of stores and getting solution for one topic related to storage of material in safe manner.

Round 2 - Technical 

(3 Questions)

  • Q1. X Size of warehouse how to handle?
  • Q2. What is the definition of non moving inventory?
  • Q3. How to segregation the material?
  • Ans. 

    Material can be segregated based on various factors such as type, size, quality, and usage.

    • Segregate material based on its type, such as separating clothing from electronics.

    • Consider segregating material by size, for example, separating small items from large ones.

    • Quality can be a factor for segregation, like separating damaged or defective items.

    • Segregate material based on its usage, such as separating items for sale

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - As per the availablity of space and volume of material decide for safe storage method within present resources.

I applied via Approached by Company and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

All kip descartion Arm and senior management

  • Q1. What is the reason job exit previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good organization and work culture is good all members are supported

I applied via LinkedIn and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. HR is asking only general questions like a salary, deduction....
Round 3 - Technical 

(1 Question)

  • Q1. Technical round is taking by State Buisness Head/ Area Manager or 5, group panel... They asking inventory releted questions, store kpi/kra, how to reduce Store losses, how to improve store sales,P&L, How t...
  • Ans. 

    The interviewer asks about technical round taken by State Business Head/Area Manager or group panel regarding inventory, KPI/KRA, store losses, sales, P&L, and staff management.

    • Explain the importance of inventory management and how it affects the store's profitability.

    • Discuss the key performance indicators (KPIs) and key result areas (KRAs) that are relevant to the store's success.

    • Provide examples of strategies to redu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They are final round if you are selected then they are asking about documents.

Interview Questionnaire 

2 Questions

  • Q1. How to manage controllable expenses in your respective store ?
  • Ans. 

    Controllable expenses can be managed by monitoring and optimizing costs.

    • Regularly review expenses and identify areas where costs can be reduced without affecting quality or service.

    • Negotiate with suppliers to get better deals and discounts.

    • Train employees to be mindful of expenses and encourage them to suggest cost-saving measures.

    • Implement energy-efficient practices to reduce utility bills.

    • Track expenses and adjust bu...

  • Answered by AI
  • Q2. How to create store walkin?
  • Ans. 

    Creating a store walk-in involves strategic planning and execution to attract customers and increase foot traffic.

    • Ensure the store is visually appealing and well-maintained

    • Offer promotions and discounts to entice customers

    • Host events or workshops to draw in potential customers

    • Utilize social media and advertising to increase awareness

    • Train staff to provide excellent customer service and create a welcoming atmosphere

  • Answered by AI

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About the background and professional must and should speak in complete English

Interview Preparation Tips

Interview preparation tips for other job seekers - If interview held by telephone don't give a chance to them that ask questions , speak fairly and confidentally

Shoppers Stop Interview FAQs

How many rounds are there in Shoppers Stop Retail Operations Manager interview?
Shoppers Stop interview process usually has 3 rounds. The most common rounds in the Shoppers Stop interview process are Behavioral, HR and Aptitude Test.
How to prepare for Shoppers Stop Retail Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Shoppers Stop. The most common topics and skills that interviewers at Shoppers Stop expect are Retail Operations, Operations Management, Sales, Team Management and Business Development.
What are the top questions asked in Shoppers Stop Retail Operations Manager interview?

Some of the top questions asked at the Shoppers Stop Retail Operations Manager interview -

  1. How you will increase UPT, conversion and bill s...read more
  2. Give any example of excellent customer serv...read more
  3. How will you increase busin...read more

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Shoppers Stop Retail Operations Manager Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Shoppers Stop Retail Operations Manager Salary
based on 124 salaries
₹6.2 L/yr - ₹11.2 L/yr
9% more than the average Retail Operations Manager Salary in India
View more details

Shoppers Stop Retail Operations Manager Reviews and Ratings

based on 24 reviews

4.1/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

3.6

Salary

3.9

Job security

3.8

Company culture

3.6

Promotions

3.6

Work satisfaction

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