Krishna Kumar Sub Major Interview Questions and Answers

Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.

• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more

Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.

• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root

The incident lifecycle refers to the stages an incident goes through from detection to resolution.

• The incident lifecycle typically includes stages such as detection, identification, logging, categorization, prioritization, diagnosis, resolution, and closure.

• Each stage in the incident lifecycle involves specific actions and processes to effectively manage and resolve the incident.

• For example, in the detection stage, mon...read more

An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

• An incident can be a technical issue, such as a server outage or network failure

• An incident can also be a security breach or data breach

• Incidents can vary in severity and impact on business operations

• Examples: system crashes, cyber attacks, power outages

Major Incident Management process involves identifying, prioritizing, and resolving major incidents to minimize impact on business operations.

• Identification of major incidents through monitoring systems and user reports

• Prioritization based on impact and urgency to minimize business impact

• Coordination of cross-functional teams to resolve incidents quickly and effectively

• Communication with stakeholders to provide updates...read more

Major Incident communication process involves timely and accurate dissemination of information to stakeholders.

• Establish a communication plan outlining roles and responsibilities during a major incident

• Utilize multiple communication channels such as email, phone, and messaging apps to reach stakeholders

• Provide regular updates on the incident status, progress, and resolution

• Ensure clear and concise messaging to avoid co...read more