TCS Major Incident Manager Interview Questions, Process, and Tips

Q1. What incident, incident lifecycle, etc
Ans. 
The incident lifecycle refers to the stages an incident goes through from detection to resolution.
• The incident lifecycle typically includes stages such as detection, identification, logging, categorization, prioritization, diagnosis, resolution, and closure.

• Each stage in the incident lifecycle involves specific actions and processes to effectively manage and resolve the incident.

• For example, in the detection stage, mon...read more
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Q2. What is incident
Ans. 
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
• An incident can be a technical issue, such as a server outage or network failure

• An incident can also be a security breach or data breach

• Incidents can vary in severity and impact on business operations

• Examples: system crashes, cyber attacks, power outages
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Q3. Major Incident Management process
Ans. 
Major Incident Management process involves identifying, prioritizing, and resolving major incidents to minimize impact on business operations.
• Identification of major incidents through monitoring systems and user reports

• Prioritization based on impact and urgency to minimize business impact

• Coordination of cross-functional teams to resolve incidents quickly and effectively

• Communication with stakeholders to provide updates...read more
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Q4. Major Incident communication process
Ans. 
Major Incident communication process involves timely and accurate dissemination of information to stakeholders.
• Establish a communication plan outlining roles and responsibilities during a major incident

• Utilize multiple communication channels such as email, phone, and messaging apps to reach stakeholders

• Provide regular updates on the incident status, progress, and resolution

• Ensure clear and concise messaging to avoid co...read more
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Q1. About pervious project and overall incident, maijor incident, change and problem management lifecycle and its differences.
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Q1. Itil,itsm q and a
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A topic was given to discuss amongst the candidates

Q1. Tell me about yourself.
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Q2. Your favourite thing/person.
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