KPMG India Salesforce Developer Interview Questions, Process, and Tips

Salesforce Service Cloud is a customer service platform that helps businesses manage and improve customer interactions.

• It allows businesses to provide personalized customer support through various channels such as phone, email, chat, and social media.

• Service Cloud includes features like case management, knowledge base, and omni-channel routing to streamline customer service processes.

• It integrates with other Salesforce...read more

Yes, I have worked on flows in Salesforce.

• I have experience creating flows to automate business processes in Salesforce.

• I have used flows to streamline data entry and update records efficiently.

• I have integrated flows with other Salesforce features like Process Builder and Apex triggers.

Writing trigger on parent child scenario in Salesforce

• Create trigger on parent object

• Use trigger context variables to access child records

• Perform necessary operations on child records based on parent record changes

Service Cloud features, LWC decorators, events, asynchronous apex, batch class, flows, and experience cloud basics.

• Service Cloud features include case management, knowledge base, omni-channel routing, and service console.

• LWC decorators are used to add metadata to Lightning web components, such as @api, @track, and @wire.

• Events in LWC are used for communication between components, such as standard events like onchange a...read more