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Kotak Mahindra Bank Customer Service Officer Interview Questions and Answers for Experienced
Kotak Mahindra Bank Customer Service Officer Interview Experiences for Experienced
1 interview found
Anonymous
Selected
I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.
Customer visit with an problem in his account
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Interview questions from similar companies
I applied via Company Website and was interviewed in May 2019. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. They are asking about previous experience
- Q2. I told to what product have done there what I have done the cross selling products
- Q3. They were asked about deparment which department are you willing sales are operations that time i told them I can do anthing
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How You see Yourself in the next 5 years.
- Ans. I will be in the senior level of banking.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
Related to aptitude
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I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. About my self
- Q2. Educational qualification
- Q3. About working experience
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.
(1 Question)
- Q1. Intro previous experience and abt banking questions
Interview Preparation Tips
- Retail Banking
I appeared for an interview in Nov 2020.
Interview Questionnaire
7 Questions
- Q1. What do you know about banking?
- Ans.
Banking involves financial transactions, loans, deposits, and investments.
Banking is the business of accepting deposits and lending money.
Banks offer various types of accounts such as savings, checking, and money market accounts.
They also provide loans for personal, business, and mortgage purposes.
Banks invest in stocks, bonds, and other financial instruments.
Banking is regulated by government agencies such as the Fede...
- Q2. Difference between Saving and current accounts?
- Ans.
Saving accounts are for saving money and earning interest, while current accounts are for frequent transactions.
Saving accounts offer higher interest rates than current accounts.
Current accounts have no limit on the number of transactions, while saving accounts have a limit.
Saving accounts are ideal for long-term savings, while current accounts are suitable for day-to-day transactions.
Examples of saving accounts includ...
- Q3. Different types of accounts
- Ans.
Different types of accounts refer to the various categories of financial accounts offered by banks and other financial institutions.
Savings accounts - for saving money and earning interest
Checking accounts - for everyday transactions and bill payments
Credit card accounts - for borrowing money and making purchases
Investment accounts - for buying and selling stocks, bonds, and other securities
Retirement accounts - for sa...
- Q4. Why do you want to join ICICI Bank
- Q5. Current revenue
- Q6. What Is RTGS and NEFT
- Ans.
RTGS and NEFT are electronic fund transfer systems used in India for interbank transactions.
RTGS stands for Real Time Gross Settlement and is used for high-value transactions with immediate transfer of funds.
NEFT stands for National Electronic Funds Transfer and is used for low-value transactions with a time lag of a few hours.
Both systems are secure, reliable, and widely used in India for online money transfers.
RTGS a...
- Q7. About your self, and family background x
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Are you interested to do sales?
- Ans.
Yes, I am interested in sales.
I enjoy interacting with people and helping them find solutions to their problems.
I have experience in sales and have consistently met or exceeded my targets.
I am a quick learner and am willing to undergo training to improve my sales skills.
I believe that sales is an important part of customer service and can contribute to the growth of the company.
- Q2. Is it ok for any where location
I applied via Naukri.com and was interviewed before Jan 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Q2. Tell me about yourself.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2021. There were 2 interview rounds.
(4 Questions)
- Q1. Share details of your previous job.
- Ans.
I worked as a Customer Service Representative at XYZ Company.
Assisted customers with their inquiries and complaints via phone, email, and chat
Resolved customer issues by providing appropriate solutions and alternatives
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Met and exceeded monthly performance targets
- Q2. What is your family background?
- Ans.
My family background is diverse and multicultural.
My parents are from different countries and cultures, which has given me a unique perspective on the world.
Growing up, I was exposed to different languages, foods, and traditions.
My family values education and hard work, which has instilled those values in me.
I have a close-knit family and we enjoy spending time together.
Overall, my family background has shaped who I am
- Q3. What are your salary expectations?
- Ans.
I am open to discussing salary based on the responsibilities and expectations of the role.
I am flexible with salary and willing to negotiate based on the job requirements
I am looking for fair compensation for my skills and experience
I am open to discussing benefits and other forms of compensation
I am more interested in the opportunity to grow and develop within the company
- Q4. Tell me about yourself.
- Ans.
I am a customer-oriented individual with excellent communication skills and a passion for helping people.
I have experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.
I am a quick learner and can adapt to new situations easily.
I am a team player and enjoy collaborating with others to achieve common goals.
I am also proficient in using various customer service software ...
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Kotak Mahindra Bank Customer Service Officer Interview Process for Experienced
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Kotak Mahindra Bank Customer Service Officer Reviews and Ratings
based on 36 reviews
Rating in categories
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12.7k
salaries
|  ₹1.2 L/yr - ₹5 L/yr |
|
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| ₹1.6 L/yr - ₹8.5 L/yr |
|
Manager
5.4k
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| ₹4 L/yr - ₹12 L/yr |
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