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KocharTech Customer Support Executive Interview Questions and Answers for Experienced

Updated 24 Feb 2025

KocharTech Customer Support Executive Interview Experiences for Experienced

2 interviews found

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself and your family.
  • Q2. Why you are looking for a customer support job?
Round 3 - versant Test 

(1 Question)

  • Q1. You have to score min 4
Round 4 - One-on-one 

(1 Question)

  • Q1. Discussing about JD and comfortability with that and company policies etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is a very good company. They always give chances to everyone to work with them. So nothing to worry just be yourself, don't lose your confidant and try to avoid fumbling while talking and talk in a positive manner.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself ?
  • Q2. Speak on the given topic.
  • Ans. 

    Customer support executives play a crucial role in ensuring customer satisfaction and resolving issues effectively.

    • Customer support executives should have excellent communication skills to effectively interact with customers.

    • They should be knowledgeable about the products or services offered by the company to provide accurate information and assistance.

    • Problem-solving skills are essential for customer support executive...

  • Answered by AI
  • Q3. Other basic questions of interview.
Round 3 - Phone Call Interview 

(2 Questions)

  • Q1. SELF INTRODUCTION they asked.
  • Q2. And then they might ask about family, hobbies, long term and short term goals.
Round 4 - Technical 

(3 Questions)

  • Q1. Self introduction is must
  • Q2. What u know about bpo ? or about the process they can ask for which u r getting hired .
  • Q3. Why u wanna to choose our company?

Interview Preparation Tips

Topics to prepare for KocharTech Customer Support Executive interview:
  • Advantages of social media
  • Disadvantages of social media
  • women empowerment
  • covid and social impact
Interview preparation tips for other job seekers - Be Confident.
Answer all the questions whatever u know.
Should be fluent in English.

Customer Support Executive Interview Questions Asked at Other Companies for undefined

Q1. If customer is angry how can you make him understand
Q2. Customer satisfaction how can you provide.
Q3. 1.what is customer support?
Q4. What the different between debit card or credit card
Q5. How to handle irritated user/ customer?

Customer Support Executive Jobs at KocharTech

View all

Interview questions from similar companies

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
  • Q2. Operational round
  • Q3. HR and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I was interviewed before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your strengths and weaknesses?
  • Q3. Share details of your previous job.
  • Q4. What is your family background?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real

Interview Questionnaire 

1 Question

  • Q1. Self introduction, about our native special and college days etc
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about urself

Interview Preparation Tips

Interview preparation tips for other job seekers - Make it last option
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Explain about the infrastructure,Admin and Management.
  • Q2. Tell something about your institution and day today activity.
  • Q3. What is the Progress Report on Daily Basis and Updates.
  • Ans. 

    Daily progress reports and updates are essential for effective customer support.

    • Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

    • Updates should be provided regularly to keep customers informed of any changes or developments.

    • Reports and updates should be clear, concise, and easy to understand.

    • Examples of updates include status updates on ongoing issues, new prod...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Explain the benefits of the educational institutions
  • Ans. 

    Educational institutions provide numerous benefits to individuals and society as a whole.

    • Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

    • They provide opportunities for socialization and networking.

    • Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

    • They promote research and innovation, leading...

  • Answered by AI
  • Q2. Explain the beautiful timein your institution.
  • Ans. 

    The most beautiful time in my institution was during the annual cultural fest.

    • The entire campus was decorated with colorful lights and vibrant decorations.

    • Students from different departments came together to showcase their talents in various competitions.

    • There were dance performances, music concerts, and even a fashion show.

    • The atmosphere was filled with excitement and enthusiasm.

    • It was a great opportunity for students...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be sincerely and dedication to wards your work.Carey resume and do Certification, Explain in detail.

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Which programming language

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Executive interview:
  • customer support
Interview preparation tips for other job seekers - Customer support and support role

KocharTech Interview FAQs

How many rounds are there in KocharTech Customer Support Executive interview for experienced candidates?
KocharTech interview process for experienced candidates usually has 4 rounds. The most common rounds in the KocharTech interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.
How to prepare for KocharTech Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at KocharTech. The most common topics and skills that interviewers at KocharTech expect are voice process, International Voice Process, Customer Handling, Troubleshooting Skills and Bpo Voice.
What are the top questions asked in KocharTech Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the KocharTech Customer Support Executive interview for experienced candidates -

  1. Speak on the given top...read more
  2. Other basic questions of intervi...read more
  3. You have to score mi...read more

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KocharTech Customer Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more
KocharTech Customer Support Executive Salary
based on 189 salaries
₹0.9 L/yr - ₹4 L/yr
30% less than the average Customer Support Executive Salary in India
View more details

KocharTech Customer Support Executive Reviews and Ratings

based on 96 reviews

3.7/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.3

Salary

3.0

Job security

3.4

Company culture

3.0

Promotions

3.3

Work satisfaction

Explore 96 Reviews and Ratings
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