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KocharTech Customer Support Executive Interview Questions and Answers for Experienced
KocharTech Customer Support Executive Interview Experiences for Experienced
2 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself and your family.
- Q2. Why you are looking for a customer support job?
(1 Question)
- Q1. You have to score min 4
(1 Question)
- Q1. Discussing about JD and comfortability with that and company policies etc.
Interview Preparation Tips
Krishna Sharma
Selected
I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.
(3 Questions)
- Q1. Tell me about yourself ?
- Q2. Speak on the given topic.
- Ans.
Customer support executives play a crucial role in ensuring customer satisfaction and resolving issues effectively.
Customer support executives should have excellent communication skills to effectively interact with customers.
They should be knowledgeable about the products or services offered by the company to provide accurate information and assistance.
Problem-solving skills are essential for customer support executive...
- Q3. Other basic questions of interview.
(2 Questions)
- Q1. SELF INTRODUCTION they asked.
- Q2. And then they might ask about family, hobbies, long term and short term goals.
(3 Questions)
- Q1. Self introduction is must
- Q2. What u know about bpo ? or about the process they can ask for which u r getting hired .
- Q3. Why u wanna to choose our company?
Interview Preparation Tips
- Advantages of social media
- Disadvantages of social media
- women empowerment
- covid and social impact
Answer all the questions whatever u know.
Should be fluent in English.
Customer Support Executive Jobs at KocharTech
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I applied via Naukri.com and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked about my experiences and skills.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self details
Interview Preparation Tips
(2 Questions)
- Q1. They checked my English speaking skills
- Q2. Self introduction
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about urself
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
In the apptitude test you will have to answer 5 questions related to customer support
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you wanna work in customer support?
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
You will be asked 5 questions related to customer support in the aptitude test
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Why do you want to work in customer support?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Dec 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions, they check your communication skills
Interview Preparation Tips
Usual Questionnaire was asked Multiple Choice Questions.
Don't expect anything difficult
(4 Questions)
- Q1. Tell me about yourself
- Q2. Strength and Weakness
- Q3. Sales process and how to tackle issues
- Ans.
Sales process involves prospecting, qualifying, presenting, handling objections, closing, and follow-up.
Understand the customer's needs and pain points
Build rapport and trust with the customer
Present solutions that address the customer's needs
Handle objections effectively by addressing concerns
Close the sale by asking for the business
Follow up with customers to ensure satisfaction and build long-term relationships
- Q4. How will you build relationships
Interview Preparation Tips
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KocharTech Customer Support Executive Interview Process for Experienced
based on 1 interview
Interview experience
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KocharTech Customer Support Executive Reviews and Ratings
based on 99 reviews
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