KocharTech Customer Care Executive Interview Questions and Answers for Freshers

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer queries and concerns

• It includes providing product information and resolving complaints

• Good customer service can lead to customer loyalty and positive word-of-mouth

• Examples include answering phone calls, responding to emails, and providing live chat support

Sales is the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers and their needs

• It also involves promoting and demonstrating the benefits of the product or service

• Closing the sale by convincing the customer to make a purchase

• Following up with customers to ensure satisfaction and encourage repeat business

• Examples include selling cars, insurance polici

E-commerce refers to buying and selling of goods and services online.

• E-commerce involves online transactions through websites or mobile apps.

• It eliminates the need for physical stores and allows businesses to reach a wider audience.

• Examples include Amazon, eBay, and Alibaba.

• E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

Online shopping is the process of buying goods or services over the internet.

• Online shopping allows customers to browse and purchase products from the comfort of their own homes.

• Customers can compare prices and read reviews before making a purchase.

• Popular online shopping websites include Amazon, eBay, and Walmart.

• Online shopping has become increasingly popular due to its convenience and accessibility.

• Payment methods f...read more

E-commerce sites are online platforms where you can buy and sell products and services.

• Amazon - one of the largest e-commerce sites in the world

• eBay - an online auction and shopping website

• Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

• Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...read more

I will listen to their concerns, empathize with them, and offer a solution to their problem.

• Listen actively to their complaints without interrupting them

• Empathize with their situation and show understanding

• Offer a solution to their problem and follow up to ensure their satisfaction

• Remain calm and professional throughout the interaction

• Apologize for any inconvenience caused and take responsibility for the issue

• Provide o...read more

I will listen to the customer's issue, empathize with them, and provide a solution that meets their needs.

• Listen actively to the customer's issue and let them vent their frustration

• Empathize with the customer and acknowledge their feelings

• Provide a solution that meets the customer's needs and resolves the issue

• If necessary, escalate the call to a supervisor or manager for further assistance

• Follow up with the customer t...read more