JVM Pay Voice Process Customer Care Executive Interview Questions and Answers

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Assignment was given relaled to basic physical or who can do dum sharaad

Q1. Asking basic family wuestions
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Q2. Family history wat ur father did
Ans. 
My father worked as a software engineer for a multinational company.
• Father worked as a software engineer

• Employed by a multinational company

• Had experience in IT industry
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Q3. Asking basic questions of wat ur sister do
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Q4. Is ur sister married
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Q5. What ur mother do
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Q1. I have no idea
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Q2. What is work of customer executive Amazon company
Ans. 
Customer care executives at Amazon handle customer inquiries, complaints, and provide assistance with orders and account management.
• Handling customer inquiries and providing information about products and services

• Resolving customer complaints and issues in a timely and professional manner

• Assisting customers with placing orders, tracking shipments, and managing their accounts

• Ensuring customer satisfaction and building p...read more
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Q3. Training of Amazon
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Q4. Amazon company is best company? But why
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Q5. What is best product of Amazon company
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Amazon Echo is considered one of the best products of Amazon company.
• Amazon Echo has voice-controlled smart speaker with Alexa

• It can play music, make calls, set alarms, control smart home devices, and more

• Amazon Echo Dot is a smaller version with similar features
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Q6. Amazon is brand? Why
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Amazon is a brand known for its wide range of products, excellent customer service, and innovative technology.
• Amazon offers a wide range of products from electronics to groceries, making it a one-stop shop for customers.

• Amazon is known for its fast and reliable delivery service, including options like Amazon Prime for expedited shipping.

• Amazon has invested heavily in technology, such as their AI assistant Alexa and the
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Q1. What do you know about mapping
Ans. 
Mapping involves creating a visual representation of data or information.
• Mapping helps in organizing and analyzing data effectively

• It can be used in various fields such as geography, business, and data analysis

• Examples include creating a map of customer locations for a business or mapping out a sales strategy
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Q2. Why you are changing you domain
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Q3. What about family background
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Q1. Tell me something about yourself
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Q2. What is women empowerment
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Women empowerment refers to the process of providing women with the power and resources to make their own decisions and control their own lives.
• It involves creating an environment where women can participate in decision-making processes

• It includes providing access to education, healthcare, and employment opportunities

• It aims to eliminate gender-based discrimination and violence against women

• Examples of women empowermen...read more
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Q3. Explain sympathy and empathy
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Q4. What is a role of customer executive
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Q5. How u deal with a angry customer
Ans. 
I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.
• Remain calm and composed

• Listen to their concerns patiently

• Apologize for the inconvenience caused

• Offer a solution to their problem

• Assure them that their issue will be resolved

• Thank them for bringing the issue to your attention
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Q1. Explain in brief about yourself
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Q2. Why u want this job and also explain your yesterday schedule
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SpeechX test to check English grammar and vocabulary.

Q1. Give a brief introduction about your self
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Q2. My experience with any customer support.
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Q1. Why do you like favorite color?
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Q2. Tell me about artificial intelligence
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Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.
• AI involves the development of algorithms that can perform tasks typically requiring human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

• Examples of AI applications include virtual assistants like Siri and Alexa, self-driving cars, recommendation sys...read more
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Case study can be defined as an intensive study about a person, a group of people or a unit which is amied yo generalize over sevral units.
Case studys are 4 to 5 types.
There is 1) observation
2) experiments
3) structure
4) questionnaires

Q1. What is work purpose of voice process customers call senter? You are a customer care centre employee ,im customer what did ask me? How to respond to customer to hard situations?
Ans. 
The work purpose of a voice process customer care executive is to assist customers with their queries, concerns, and concerns over the phone.
• Listen actively to the customer's issue

• Show empathy and understanding towards the customer

• Provide accurate and helpful information or solutions

• Maintain a professional and courteous tone throughout the conversation

• Follow up with the customer to ensure their issue has been resolved
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Q2. I like voice Process.
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Q1. Tell me about yourself
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Q2. What was your previous job
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Q1. Why did you leave your previous job
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Q2. How do you convince your colleague to listen to you
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