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ITC Hotels

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4.1

based on 1.6k Reviews

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ITC Hotels Guest Relation Associate Interview Questions and Answers

Updated 12 Feb 2024

ITC Hotels Guest Relation Associate Interview Experiences

1 interview found

Guest Relation Associate Interview Questions & Answers

user image Chandrani Mondal

posted on 12 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Self introduction and fluent speaking power
    • Add your answer
  • Q2. How to handle angry guest
  • Ans. 

    To handle an angry guest, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with the guest's feelings

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternative to resolve the issue

    • Follow up with the guest to ensure their satisfaction

    • Answered by AI
    Add your answer
  • Q3. How to suggest places for foreign guest
  • Ans. 

    To suggest places for foreign guests, consider their interests, culture, and preferences. Provide a variety of options and offer personalized recommendations.

    • Ask about their interests and preferences

    • Consider their cultural background and offer relevant suggestions

    • Provide a variety of options such as historical sites, local attractions, and popular restaurants

    • Offer personalized recommendations based on their preferences

    • ...

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
2w (edited)
frozencricket
Verified Icon
·
works at
Cognizant
Office Letter from PWC
Hi Everyone, I am a ServiceNow Developer with 2.5 years of Experience.I got selected in PWC for ServiceNow Developer Associate Role. It's been 20 days and I have not received the Offer letter yet. When can I expect and should I do anything? Also CTC in my current organisation is 6.75 LPA and PWC offered 10.5 LPA . Should I have asked for more ? Please pour your thoughts . Thank you
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Interview questions from similar companies

Guest Service Supervisor Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 22 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Discuss with salary and duty hrs
    • Add your answer

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Sujata Thakur

posted on 4 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. My name is sujata thakur and i am from himachal pradesh.i am 19 years old and i have completed my 12th from CBSE board. And also completed my aviation& Hospitality cource from frankfinn. My hobbies are cooking, dancing it makes me happy. And my skills are i am punctual and good communication skills. Thats all about me thankyouu.
    • Answered by Sujata Thakur
    Add your answer
  • Q2. How many members in your family
    • Add your answer
  • Q3. What your father do
    • Add your answer
  • Q4. Why you want to join this company
    • Add your answer
  • Q5. Tell me about your skills
    • Add your answer
Round 2 - Case Study 

Different shapes of pastas

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to crack your interview first being a good listener and be confident

Guest Service Associate Interview Questions & Answers

Courtyard by Marriott user image Anonymous

posted on 30 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your relevant experience?
    • Add your answer
  • Q2. Are you able to handle phone calls?
    • Add your answer

Guest Service Associate Interview Questions & Answers

Crowne Plaza user image Anonymous

posted on 2 Jul 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Group Discussion on the topic what people think about women who should get murdered by people so that people should hang out or get second chance in their life !?

Round 3 - Aptitude Test 

Some basic knowledge of some wine

Interview Preparation Tips

Topics to prepare for Crowne Plaza Guest Service Associate interview:
  • Basic wine
  • Name of grapes to make wine
  • Some popular beer with their reg
  • 17 french claassical menu

Guest Service Supervisor Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 18 Jun 2022

I applied via Walk-in and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction About ur self
    • Add your answer
  • Q2. Some basic questions related to your past experience
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Some basic questions related to F&B department
    • Add your answer
  • Q2. What is your experience How can you handle guest How will promote the product
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous while giving interview and always put smiling on your face and have some good knowledge to related to your department

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Anonymous

posted on 21 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Experience/ freshers
    • Add your answer
  • Q2. Tell me about your self Types of service Wine making process Names of coffee Types of pasta Basic knowledge of customer service Calling ,making reservations,upselling That much
    • Add your answer
  • Q3. Salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge of service
Table set up
Coffee names
Wine making process
Types of service

Guest Service Assistant Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 27 Mar 2022

Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. ARR,OCC%,Rep var ,Adr,Skipper,Fit,,What is arrival and departure Register, C form detail,Check in process,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ready with Basis Hotel Terminology Then u crack easily with good communication skill

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Anonymous

posted on 26 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. TELL ME ABOUT YOUSELF,ABOUT YOUR FAMILY,ABOUT YOUR SPECIALIZATION
    • View 1 more answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as 1st round of HR
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher than dont hesitate to go for interview..

Guest Service Associate Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 21 Feb 2022

Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 
Round 3 - One-on-one 
More about working at ITC Hotels

ITC Hotels Interview FAQs

How many rounds are there in ITC Hotels Guest Relation Associate interview?
ITC Hotels interview process usually has 1 rounds. The most common rounds in the ITC Hotels interview process are One-on-one Round.
What are the top questions asked in ITC Hotels Guest Relation Associate interview?

Some of the top questions asked at the ITC Hotels Guest Relation Associate interview -

  1. How to suggest places for foreign gu...read more
  2. How to handle angry gu...read more

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ITC Hotels Guest Relation Associate Interview Process

based on 1 interview

Interview experience

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ITC Hotels Guest Relation Associate Salary
based on 9 salaries
₹2 L/yr - ₹3 L/yr
12% more than the average Guest Relation Associate Salary in India
View more details

ITC Hotels Guest Relation Associate Reviews and Ratings

based on 8 reviews

3.3/5

Rating in categories

4.3

Skill development

3.9

Work-life balance

3.5

Salary

4.3

Job security

3.5

Company culture

3.0

Promotions

3.5

Work satisfaction

Explore 8 Reviews and Ratings
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