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ITC Hotels Guest Service Associate Interview Questions and Answers

Updated 15 Apr 2021

ITC Hotels Guest Service Associate Interview Experiences

2 interviews found

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What do you know about this company where are you applying?
  • Q2. What was your bad experience with some guest and how did you deal with that situation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Read everything about the company you are applying for including their company goal or vision.

I applied via Naukri.com and was interviewed before May 2018. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and customer-focused individual with a passion for providing exceptional service.

    • I have experience working in customer service roles

    • I am a good communicator and problem solver

    • I am detail-oriented and organized

    • I enjoy working in a team environment

  • Answered by AI
  • Q2. 5 international wine name beer name cheese name
  • Ans. 

    International wine, beer, and cheese names.

    • Wine: Chianti, Rioja, Sauvignon Blanc

    • Beer: Guinness, Heineken, Corona

    • Cheese: Brie, Gouda, Roquefort

  • Answered by AI

Interview Preparation Tips

General Tips: It's very bad day i was check in the hotel like 10am
And I clear 4 round and I check out 6:30pm
Please check any paper work over there read the paper and then give u signature there is FTC program it's 18month and your salary should be same for 18months please be carefully check every thing
Skills: Communication, Body Language, Presentation Skills
Duration: 1-3 Months

Guest Service Associate Interview Questions Asked at Other Companies

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Q4. 5 international wine name beer name cheese name
Q5. What did you find different about hotels What is check in process

Interview questions from similar companies

I was interviewed in Dec 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Introducing my self hr take interview after that short list my resume
Tips: For next round u have to wait for call

Round: F&B Director Round
Experience: There is actual test of you knowledge very tuft round
Tips: Good confidence require

Round: General Manager Round
Experience: There is again interview about you confidence and knowledge level
Tips: Be energetic

I was interviewed before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. TELL ME ABOUT YOUSELF,ABOUT YOUR FAMILY,ABOUT YOUR SPECIALIZATION
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as 1st round of HR

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher than dont hesitate to go for interview..

I applied via Walk-in and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Types of wine
  • Ans. 

    Types of wine include red, white, rosé, sparkling, and fortified wines.

    • Red wines are made from dark-colored grapes and have a rich, bold flavor. Examples include Cabernet Sauvignon and Merlot.

    • White wines are made from light-colored grapes and have a crisp, refreshing taste. Examples include Chardonnay and Sauvignon Blanc.

    • Rosé wines have a pink color and are made from a combination of red and white grapes. Examples incl...

  • Answered by AI
  • Q2. Types of whiskey some brands, Are you capable to do 18 hours shift .
  • Ans. 

    I am familiar with various types of whiskey brands and capable of working 18-hour shifts.

    • I am knowledgeable about popular whiskey brands such as Jack Daniels, Jameson, and Maker's Mark.

    • I am also familiar with different types of whiskey such as bourbon, scotch, and rye.

    • Regarding the 18-hour shift, I am willing and able to work long hours and maintain a positive attitude throughout.

    • I understand the importance of providin...

  • Answered by AI
  • Q3. Cold cuts, types of soup
  • Q4. About yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - you must be confident and know basics of Beverage and food that's it

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
  • Q2. Why this field?
  • Q3. Something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for providing excellent customer service.

    • I have experience working in customer-facing roles

    • I am a good listener and problem-solver

    • I enjoy interacting with people and making their experience positive

  • Answered by AI
  • Q4. Tell me something about the world?
  • Q5. About hobbies?
  • Q6. Tell me something about your working experience?
  • Q7. Would you be a smart worker or a hard worker?

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is your current job
  • Ans. 

    I am currently working as a customer service representative at a retail store.

    • Assisting customers with inquiries and purchases

    • Handling returns and exchanges

    • Providing information about products and promotions

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Type of sushi you know
  • Ans. 

    I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.

    • Nigiri - hand-pressed sushi rice topped with fish or other ingredients

    • Sashimi - thinly sliced raw fish or seafood served without rice

    • Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

    • Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables

  • Answered by AI
  • Q2. Wine region you know
  • Ans. 

    I am familiar with the Napa Valley wine region in California.

    • Napa Valley is located in California and is known for its high-quality wines

    • The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

    • Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Marriott International Guest Service Associate interview:
  • Pan Asian Japanese
Interview preparation tips for other job seekers - Be humble and knowledgeable

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about your self?
  • Q2. Tell me about your training?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep positive and confident during interview and keep smiling!

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ITC Hotels Guest Service Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
ITC Hotels Guest Service Associate Salary
based on 247 salaries
₹1 L/yr - ₹6 L/yr
11% more than the average Guest Service Associate Salary in India
View more details

ITC Hotels Guest Service Associate Reviews and Ratings

based on 95 reviews

4.2/5

Rating in categories

3.8

Skill development

3.5

Work-life balance

3.5

Salary

4.2

Job security

4.0

Company culture

3.2

Promotions

3.5

Work satisfaction

Explore 95 Reviews and Ratings
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