ITC Hotels Guest Service Associate Interview Questions and Answers

Q1. Self introduction
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Q2. Why you choose hotel industry
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Q3. Why this hotel
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Tell me about yourself.
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Q1. Tell me about yourself
Ans. My name is sujata thakur and i am from himachal pradesh.i am 19 years old and i have completed my 12th from CBSE board. And also completed my aviation& Hospitality cource from frankfinn. My hobbies are cooking, dancing it makes me happy. And my skills are i am punctual and good communication skills. Thats all about me thankyouu.
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Q2. How many members in your family
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Q3. What your father do
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Q4. Why you want to join this company
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Q5. Tell me about your skills
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Q1. Experience/ freshers
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Q2. Tell me about your self Types of service Wine making process Names of coffee Types of pasta Basic knowledge of customer service Calling ,making reservations,upselling That much
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Q3. Salary expectation
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Q1. What is your relevant experience?
Ans. 
I have over 3 years of experience in customer service roles, including handling guest inquiries, resolving issues, and ensuring customer satisfaction.
• Worked as a Guest Relations Associate at XYZ Hotel for 2 years

• Managed guest check-ins, check-outs, and room assignments

• Responded to guest inquiries and resolved issues in a timely manner

• Received positive feedback from guests for excellent service

• Trained new staff on guest
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Q2. Are you able to handle phone calls?
Ans. 
Yes, I am able to handle phone calls efficiently and professionally.
• I have experience in answering and making phone calls in a professional setting.

• I am comfortable speaking on the phone and have good communication skills.

• I can handle multiple phone calls at once and prioritize them based on urgency.

• I am familiar with phone etiquette and can provide excellent customer service over the phone.
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