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ITC Hotels Guest Service Associate Interview Questions and Answers

Updated 15 Apr 2021

ITC Hotels Guest Service Associate Interview Experiences

2 interviews found

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What do you know about this company where are you applying?
  • Q2. What was your bad experience with some guest and how did you deal with that situation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Read everything about the company you are applying for including their company goal or vision.

I applied via Naukri.com and was interviewed before May 2018. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and customer-focused individual with a passion for providing exceptional service.

    • I have experience working in customer service roles

    • I am a good communicator and problem solver

    • I am detail-oriented and organized

    • I enjoy working in a team environment

  • Answered by AI
  • Q2. 5 international wine name beer name cheese name
  • Ans. 

    International wine, beer, and cheese names.

    • Wine: Chianti, Rioja, Sauvignon Blanc

    • Beer: Guinness, Heineken, Corona

    • Cheese: Brie, Gouda, Roquefort

  • Answered by AI

Interview Preparation Tips

General Tips: It's very bad day i was check in the hotel like 10am
And I clear 4 round and I check out 6:30pm
Please check any paper work over there read the paper and then give u signature there is FTC program it's 18month and your salary should be same for 18months please be carefully check every thing
Skills: Communication, Body Language, Presentation Skills
Duration: 1-3 Months

Guest Service Associate Interview Questions Asked at Other Companies

Q1. French classical menu What is whisky? What is beer made of? What ... read more
asked in HMSHost
Q2. Why customer service is important?
Q3. types of whiskey some brands, Are you capable to do 18 hours shif ... read more
asked in ITC Hotels
Q4. 5 international wine name beer name cheese name
Q5. What did you find different about hotels What is check in process

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. TELL ME ABOUT YOUSELF,ABOUT YOUR FAMILY,ABOUT YOUR SPECIALIZATION
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as 1st round of HR

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher than dont hesitate to go for interview..

I applied via Walk-in and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Types of wine
  • Ans. 

    Types of wine include red, white, rosé, sparkling, and fortified wines.

    • Red wines are made from dark-colored grapes and have a rich, bold flavor. Examples include Cabernet Sauvignon and Merlot.

    • White wines are made from light-colored grapes and have a crisp, refreshing taste. Examples include Chardonnay and Sauvignon Blanc.

    • Rosé wines have a pink color and are made from a combination of red and white grapes. Examples incl...

  • Answered by AI
  • Q2. Types of whiskey some brands, Are you capable to do 18 hours shift .
  • Ans. 

    I am familiar with various types of whiskey brands and capable of working 18-hour shifts.

    • I am knowledgeable about popular whiskey brands such as Jack Daniels, Jameson, and Maker's Mark.

    • I am also familiar with different types of whiskey such as bourbon, scotch, and rye.

    • Regarding the 18-hour shift, I am willing and able to work long hours and maintain a positive attitude throughout.

    • I understand the importance of providin...

  • Answered by AI
  • Q3. Cold cuts, types of soup
  • Q4. About yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - you must be confident and know basics of Beverage and food that's it
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - HR 

(3 Questions)

  • Q1. Self introduction
  • Q2. Why you choose hotel industry
  • Q3. Why this hotel

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident believe in your self no matter what your saying...... Communication and eye contact is too important
Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Tell me about yourself.
Round 2 - One-on-one 
Round 3 - One-on-one 
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. My name is sujata thakur and i am from himachal pradesh.i am 19 years old and i have completed my 12th from CBSE board. And also completed my aviation& Hospitality cource from frankfinn. My hobbies are cooking, dancing it makes me happy. And my skills are i am punctual and good communication skills. Thats all about me thankyouu.
  • Answered by Sujata Thakur
  • Q2. How many members in your family
  • Q3. What your father do
  • Q4. Why you want to join this company
  • Q5. Tell me about your skills
Round 2 - Case Study 

Different shapes of pastas

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to crack your interview first being a good listener and be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Experience/ freshers
  • Q2. Tell me about your self Types of service Wine making process Names of coffee Types of pasta Basic knowledge of customer service Calling ,making reservations,upselling That much
  • Q3. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge of service
Table set up
Coffee names
Wine making process
Types of service
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your relevant experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling guest inquiries, resolving issues, and ensuring customer satisfaction.

    • Worked as a Guest Relations Associate at XYZ Hotel for 2 years

    • Managed guest check-ins, check-outs, and room assignments

    • Responded to guest inquiries and resolved issues in a timely manner

    • Received positive feedback from guests for excellent service

    • Trained new staff on guest

  • Answered by AI
  • Q2. Are you able to handle phone calls?
  • Ans. 

    Yes, I am able to handle phone calls efficiently and professionally.

    • I have experience in answering and making phone calls in a professional setting.

    • I am comfortable speaking on the phone and have good communication skills.

    • I can handle multiple phone calls at once and prioritize them based on urgency.

    • I am familiar with phone etiquette and can provide excellent customer service over the phone.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Group Discussion on the topic what people think about women who should get murdered by people so that people should hang out or get second chance in their life !?

Round 3 - Aptitude Test 

Some basic knowledge of some wine

Interview Preparation Tips

Topics to prepare for Crowne Plaza Guest Service Associate interview:
  • Basic wine
  • Name of grapes to make wine
  • Some popular beer with their reg
  • 17 french claassical menu

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ITC Hotels Guest Service Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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ITC Hotels Guest Service Associate Salary
based on 245 salaries
₹1 L/yr - ₹6 L/yr
12% more than the average Guest Service Associate Salary in India
View more details

ITC Hotels Guest Service Associate Reviews and Ratings

based on 95 reviews

4.2/5

Rating in categories

3.8

Skill development

3.5

Work-life balance

3.5

Salary

4.2

Job security

4.0

Company culture

3.2

Promotions

3.5

Work satisfaction

Explore 95 Reviews and Ratings
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