7 ITC Hotels Front Office/Guest Relations Executive/Manager Interview Questions & Answers | Complete Prep Guide 2025

ITC Hotels Front Office/Guest Relations Executive/Manager Interview Experiences

3 interviews found

Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Anonymous

posted on 22 May 2021

Interview Questionnaire

4 Questions

Q1. Explain about my self

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Q2. Most of the things mentioned on paper but an additional information I would like to tell that I may out perform in the situation of extreme stress aor work load

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Q3. Any operational goal for own self

Ans.

My operational goal is to consistently exceed guest expectations and provide exceptional service.

Continuously improve my communication and problem-solving skills
Stay up-to-date with industry trends and best practices
Maintain a positive attitude and professional demeanor at all times
Set personal targets for guest satisfaction and work towards achieving them
Seek feedback from guests and colleagues to identify areas for i

Answered by AI

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Q4. To see my self in the core operational team

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Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Anonymous

posted on 11 May 2021

Interview Questionnaire

1 Question

Q1. How do you respond to a drunken guest

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Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Anonymous

posted on 6 Jan 2021

Interview Questionnaire

2 Questions

Q1. Educational qualification

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Q2. Reason for choosing ITC Grand Chola

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Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Taj Hotels Resorts and Palaces

Satvik Kapoor

posted on 5 May 2017

I was interviewed before May 2016.

Interview Questionnaire

4 Questions

Q1. Why did you joined hospitality industry?

Ans.

I joined the hospitality industry because of my passion for providing exceptional service and creating memorable experiences for guests.

Passion for providing exceptional service
Enjoy creating memorable experiences for guests
Opportunity to work in a dynamic and fast-paced environment
Desire to work with diverse groups of people

Answered by AI

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Q2. Area of interest?

Ans.

My area of interest is providing exceptional customer service and creating memorable experiences for guests.

Customer service
Creating memorable experiences
Hospitality industry
Guest satisfaction
Problem-solving
Teamwork

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Q3. Formula for RevPar?

Ans.

RevPar is calculated by dividing the total room revenue by the total number of available rooms.

RevPar = Total Room Revenue / Total Available Rooms
Total Room Revenue includes revenue from all occupied rooms
Total Available Rooms includes both occupied and unoccupied rooms
RevPar helps measure the hotel's performance and efficiency

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Q4. Case study.

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Interview Preparation Tips

College Name: Banarsidas Chandiwala Institute of Hotel Management and Catering Technology

Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Hyatt Regency

Anonymous

posted on 12 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 6 interview rounds.

Interview Questionnaire

3 Questions

Q1. How do you tackle a angry guest who’s shouting on getting a smoking room and she’s a non smoker?

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Q2. How will you manage a team of senior people who are associated with company since beginning but lower in designation?

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Q3. Describe about yourself

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Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, don’t keep in mind that you’ve to get this job anyhow, keep yourself free and let your interview a learning experience and don’t pretend you know something even if you don’t know, either yes or no and always wear good attire that boost your confidence

Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Taj Hotels Resorts and Palaces

rajaram

posted on 16 Nov 2020

I applied via Walk-in and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Questions mostly related to the specific knowledge, skills and attitude.

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Q2. Knowledge of French language and other foreign languages

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Q3. Hobbies to test your time mgt.

Ans.

My hobbies include reading, cooking, and hiking.

I set aside time each week to read a book or two.
I plan out my meals for the week and prep ingredients in advance to save time.
I schedule hikes on weekends and make sure to stick to the planned time.

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Wish the interviewer. Be bold but very polite. Never ever display your nervousness. Say politely "I am not aware of the answer" "if you are put with a tough question.

Front Office/Guest Relations Executive/Manager Interview Questions & Answers

Hyatt Regency

Anonymous

posted on 20 Jan 2021

Interview Questionnaire

2 Questions

Q1. Before telling you all the question what makes your interview + is your confidence❤ . I was asked to introduce yourself then questions were thrown according to what i brefied like my qualities,hobbies etc....

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Q2. All depends on individual . Also i did not give up when i was put into situation and guest was really angry. Carried a smile on my face

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Intern Interview Questions & Answers

Oberoi Group of Hotels

Anonymous

posted on 27 Jun 2017

Interview Questionnaire

3 Questions

Q1. What u do??

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Q2. Why u applied for this??

Ans.

I applied for this internship because I am passionate about gaining practical experience in the field and developing my skills.

Passionate about gaining practical experience
Desire to develop skills in the field
Opportunity to learn from professionals
Interest in the company's work and values

Answered by AI

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Q3. What is there in today's newspaper??

Ans.

The newspaper contains news articles, opinion pieces, advertisements, and other information.

News articles covering current events
Opinion pieces discussing various topics
Advertisements for products and services
Sports section with updates on games and matches
Weather forecast for the day
Local events and community news
Business section with stock market updates
Entertainment section featuring movie reviews and celebrity news

Answered by AI

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Interview Preparation Tips

Round: Group Discussion
Experience: we entered. introduced ourselves. then given a task in which we need to know the nxt person sitting to us and then we have to describe them.
Tips: Here they check what kind of communication skills you are having and how much you can convince a person to gain knowledge
Duration: 5 minutes

Intern Interview Questions & Answers

ITC

posted on 30 Jun 2021

I applied via Campus Placement and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire

2 Questions

Q1. About Bernoulli's Theorem

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Q2. Viscosity

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Interview Preparation Tips

Interview preparation tips for other job seekers - Basic Mechanical Core Questions along with questions from my project to check genuinity.

Intern Interview Questions & Answers

ITC

MBA Traveller - Previously Ghumketu

posted on 26 Apr 2021

Interview Questionnaire

2 Questions

Q1. Role

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Q2. Understanding of role

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ITC Hotels Interview FAQs

What are the top questions asked in ITC Hotels Front Office/Guest Relations Executive/Manager interview?

Some of the top questions asked at the ITC Hotels Front Office/Guest Relations Executive/Manager interview -

Any operational goal for own se...read more
Most of the things mentioned on paper but an additional information I would lik...read more
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Guest Service Associate 247 salaries	₹0 L/yr - ₹0 L/yr
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Commis Chef 84 salaries	₹0 L/yr - ₹0 L/yr
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