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ITC Hotels Front Office/Guest Relations Executive/Manager Interview Questions and Answers

Updated 22 May 2021

ITC Hotels Front Office/Guest Relations Executive/Manager Interview Experiences

3 interviews found

Interview Questionnaire 

4 Questions

  • Q1. Explain about my self
  • Q2. Most of the things mentioned on paper but an additional information I would like to tell that I may out perform in the situation of extreme stress aor work load
  • Q3. Any operational goal for own self
  • Ans. 

    My operational goal is to consistently exceed guest expectations and provide exceptional service.

    • Continuously improve my communication and problem-solving skills

    • Stay up-to-date with industry trends and best practices

    • Maintain a positive attitude and professional demeanor at all times

    • Set personal targets for guest satisfaction and work towards achieving them

    • Seek feedback from guests and colleagues to identify areas for i

  • Answered by AI
  • Q4. To see my self in the core operational team

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Interview Questionnaire 

1 Question

  • Q1. How do you respond to a drunken guest

Front Office/Guest Relations Executive/Manager Interview Questions Asked at Other Companies

Q2. Which is more important ARR or RevPar?
Q3. Hobbies to test your time mgt.
asked in ITC Hotels
Q4. Any operational goal for own self
Q5. What is a guest cycle?

Interview Questionnaire 

2 Questions

  • Q1. Educational qualification
  • Q2. Reason for choosing ITC Grand Chola

Interview questions from similar companies

I was interviewed before May 2016.

Interview Questionnaire 

4 Questions

  • Q1. Why did you joined hospitality industry?
  • Ans. 

    I joined the hospitality industry because of my passion for providing exceptional service and creating memorable experiences for guests.

    • Passion for providing exceptional service

    • Enjoy creating memorable experiences for guests

    • Opportunity to work in a dynamic and fast-paced environment

    • Desire to work with diverse groups of people

  • Answered by AI
  • Q2. Area of interest?
  • Ans. 

    My area of interest is providing exceptional customer service and creating memorable experiences for guests.

    • Customer service

    • Creating memorable experiences

    • Hospitality industry

    • Guest satisfaction

    • Problem-solving

    • Teamwork

  • Answered by AI
  • Q3. Formula for RevPar?
  • Ans. 

    RevPar is calculated by dividing the total room revenue by the total number of available rooms.

    • RevPar = Total Room Revenue / Total Available Rooms

    • Total Room Revenue includes revenue from all occupied rooms

    • Total Available Rooms includes both occupied and unoccupied rooms

    • RevPar helps measure the hotel's performance and efficiency

  • Answered by AI
  • Q4. Case study.

Interview Preparation Tips

College Name: Banarsidas Chandiwala Institute of Hotel Management and Catering Technology

I applied via Referral and was interviewed before Jun 2020. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How do you tackle a angry guest who’s shouting on getting a smoking room and she’s a non smoker?
  • Q2. How will you manage a team of senior people who are associated with company since beginning but lower in designation?
  • Q3. Describe about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, don’t keep in mind that you’ve to get this job anyhow, keep yourself free and let your interview a learning experience and don’t pretend you know something even if you don’t know, either yes or no and always wear good attire that boost your confidence

I applied via Walk-in and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions mostly related to the specific knowledge, skills and attitude.
  • Q2. Knowledge of French language and other foreign languages
  • Q3. Hobbies to test your time mgt.
  • Ans. 

    My hobbies include reading, cooking, and hiking.

    • I set aside time each week to read a book or two.

    • I plan out my meals for the week and prep ingredients in advance to save time.

    • I schedule hikes on weekends and make sure to stick to the planned time.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Wish the interviewer. Be bold but very polite. Never ever display your nervousness. Say politely "I am not aware of the answer" "if you are put with a tough question.

Interview Questionnaire 

2 Questions

  • Q1. Before telling you all the question what makes your interview + is your confidence❤ . I was asked to introduce yourself then questions were thrown according to what i brefied like my qualities,hobbies etc....
  • Q2. All depends on individual . Also i did not give up when i was put into situation and guest was really angry. Carried a smile on my face

Interview Questionnaire 

3 Questions

  • Q1. What u do??
  • Q2. Why u applied for this??
  • Ans. 

    I applied for this internship because I am passionate about gaining practical experience in the field and developing my skills.

    • Passionate about gaining practical experience

    • Desire to develop skills in the field

    • Opportunity to learn from professionals

    • Interest in the company's work and values

  • Answered by AI
  • Q3. What is there in today's newspaper??
  • Ans. 

    The newspaper contains news articles, opinion pieces, advertisements, and other information.

    • News articles covering current events

    • Opinion pieces discussing various topics

    • Advertisements for products and services

    • Sports section with updates on games and matches

    • Weather forecast for the day

    • Local events and community news

    • Business section with stock market updates

    • Entertainment section featuring movie reviews and celebrity news

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: we entered. introduced ourselves. then given a task in which we need to know the nxt person sitting to us and then we have to describe them.
Tips: Here they check what kind of communication skills you are having and how much you can convince a person to gain knowledge
Duration: 5 minutes

I applied via Campus Placement and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About Bernoulli's Theorem
  • Q2. Viscosity

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic Mechanical Core Questions along with questions from my project to check genuinity.

Intern Interview Questions & Answers

ITC user image MBA Traveller - Previously Ghumketu

posted on 26 Apr 2021

Interview Questionnaire 

2 Questions

  • Q1. Role
  • Q2. Understanding of role
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ITC Hotels Interview FAQs

What are the top questions asked in ITC Hotels Front Office/Guest Relations Executive/Manager interview?

Some of the top questions asked at the ITC Hotels Front Office/Guest Relations Executive/Manager interview -

  1. Any operational goal for own se...read more
  2. Most of the things mentioned on paper but an additional information I would lik...read more
  3. Educational qualificati...read more

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ITC Hotels Front Office/Guest Relations Executive/Manager Reviews and Ratings

based on 3 reviews

4.5/5

Rating in categories

4.5

Skill development

3.6

Work-life balance

3.6

Salary

4.5

Job security

4.1

Company culture

3.6

Promotions

4.1

Work satisfaction

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