Hotel Castillo Front Office/Guest Relations Executive/Manager Interview Questions and Answers

Guest cycle refers to the stages a guest goes through during their stay at a hotel.

• The guest cycle includes pre-arrival, arrival, occupancy, departure, and post-departure stages.

• During pre-arrival, the guest makes a reservation and requests any special services.

• During arrival, the guest checks in and receives their room key.

• During occupancy, the guest uses hotel services and facilities.

• During departure, the guest check...read more

Both are important but RevPar is a better indicator of hotel performance.

• ARR only takes into account room rates while RevPar considers both room rates and occupancy levels.

• RevPar is a better indicator of hotel performance as it shows how effectively a hotel is filling its rooms and generating revenue.

• For example, a hotel with a high ARR but low occupancy may not be performing as well as a hotel with a lower ARR but hig...read more