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Hotel Castillo Front Office/Guest Relations Executive/Manager Interview Questions and Answers
Hotel Castillo Front Office/Guest Relations Executive/Manager Interview Experiences
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Front Office/Guest Relations Executive/Manager Interview Questions & Answers
Anonymous
posted on 17 Jan 2021
Interview Questionnaire
4 Questions
- Q1. How would you diffuse a situation with an angry guests?
- Q2. How would you manage your duties and guests services duties?
- Q3. What is a guest cycle?
- Ans.
Guest cycle refers to the stages a guest goes through during their stay at a hotel.
The guest cycle includes pre-arrival, arrival, occupancy, departure, and post-departure stages.
During pre-arrival, the guest makes a reservation and requests any special services.
During arrival, the guest checks in and receives their room key.
During occupancy, the guest uses hotel services and facilities.
During departure, the guest check...
- Q4. Which is more important ARR or RevPar?
- Ans.
Both are important but RevPar is a better indicator of hotel performance.
ARR only takes into account room rates while RevPar considers both room rates and occupancy levels.
RevPar is a better indicator of hotel performance as it shows how effectively a hotel is filling its rooms and generating revenue.
For example, a hotel with a high ARR but low occupancy may not be performing as well as a hotel with a lower ARR but hig...
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- Q1. All india working for City accept
- Q2. Travel jops other states
- Ans.
Yes, I am willing to travel for job opportunities in other states.
I am open to relocating for the right career opportunity
I have experience working in different states and adapting to new environments
Traveling for work allows me to gain new perspectives and experiences
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- Q1. Explain about your work experience
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- Q1. About journal entry , ledger, trial balance
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- Q1. What is AML, what are the stages
- Ans.
AML stands for Anti-Money Laundering. It involves several stages to prevent and detect money laundering activities.
AML refers to the laws, regulations, and procedures intended to prevent criminals from disguising illegally obtained funds as legitimate income.
The stages of AML include customer due diligence, monitoring of transactions, reporting suspicious activities, and ongoing training and compliance.
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- Q2. Situation based cases
- Q3. Explain about Transaction Monitoring work in banking
- Ans.
Transaction monitoring in banking involves tracking and analyzing transactions to detect suspicious activities and ensure compliance with regulations.
Monitoring transactions for unusual patterns or behaviors
Identifying potential money laundering or fraud activities
Reporting suspicious transactions to regulatory authorities
Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) regulations
Utili...
(1 Question)
- Q1. Recruiter will be decide your salary as per your experience and qualifications
Interview Preparation Tips
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Skills evaluated in this interview
(2 Questions)
- Q1. Trade and finance questions
- Q2. Tell me about your self
- Ans.
Experienced business process leader with a track record of optimizing operations and driving efficiency.
Over 10 years of experience in leading process improvement initiatives
Strong background in analyzing workflows and implementing solutions
Proven ability to streamline processes and increase productivity
Led a team that reduced production costs by 20% through process optimization
(2 Questions)
- Q1. What's your notice period
- Ans.
My notice period is currently 2 weeks.
My notice period is 2 weeks
I am required to give 2 weeks notice before leaving my current position
I need to work for 2 more weeks before transitioning to a new role
- Q2. Expectes salary
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