ITC Hotels Guest Relation Executive Interview Questions and Answers

Destination Knowledge

Q1. IATA Codes of different destination
Ans. 
IATA codes are three-letter codes used to identify airports and cities.
• IATA codes are assigned by the International Air Transport Association.

• They are used for flight planning, ticketing, and baggage handling.

• Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.

• Some cities have multiple airports with different IATA codes, such as New York City (JFK
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Q1. Asked about myself
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Q2. Tell me about yourself
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Q1. Thry taken mock call asked me to sell package
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Q1. Salary Expectation while you join
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Q2. Current Experience with any other brand
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Q1. Self introduction
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Q2. Why to join sales
Ans. 
Sales offers opportunities for growth, challenges, and financial rewards.
• Opportunity to interact with diverse clients and build relationships

• Challenging environment that requires problem-solving skills

• Potential for high earnings through commissions and bonuses
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Q1. APC/BOB/Upselling
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Q2. Convincing strategy
Ans. 
Building trust, understanding needs, showcasing value, overcoming objections, closing the deal
• Establish rapport and build trust with the customer

• Listen actively to understand the customer's needs and pain points

• Demonstrate the value of your product or service in addressing their needs

• Address any objections or concerns the customer may have

• Ask for the sale and close the deal effectively
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Q1. Why Sales and Why Radisson Blu
Ans. 
Passionate about sales and attracted to Radisson Blu's reputation for luxury and exceptional customer service.
• I have always been drawn to the fast-paced and dynamic nature of sales, where I can utilize my communication and negotiation skills.

• Radisson Blu's strong reputation for luxury and exceptional customer service aligns with my values and goals in providing top-notch experiences for clients.

• I am excited about the o...read more
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Q2. Why should we hire you
Ans. 
I have a proven track record of exceeding sales targets and building strong relationships with clients.
• I have consistently met or exceeded sales targets in my previous roles.

• I have a strong ability to build and maintain relationships with clients, leading to repeat business and referrals.

• I am highly motivated and driven to succeed in a competitive sales environment.

• I have excellent communication and negotiation skills,...read more
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Q1. Self-introduction and basic knowledge of accounting terms
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Q1. Describe about yourself?
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Q2. Why want to work with marriott?
Ans. 
I want to work with Marriott because of their reputation for exceptional service, global presence, and opportunities for growth.
• Marriott is known for providing exceptional service to guests, which aligns with my passion for customer satisfaction.

• The company has a strong global presence, offering opportunities to work in different locations and cultures.

• Marriott is committed to employee development and growth, providing...read more
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Q1. General knowledge based questions?
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Q2. Basic front office operations questions?
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Q1. Where would you like to see yourself after 05 years?
Ans. 
In 5 years, I envision myself as a seasoned Front Office Executive, leading a team and implementing innovative strategies to enhance guest experience.
• Leading a team of front office staff

• Implementing innovative strategies to improve guest experience

• Continuing professional development to stay updated with industry trends
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Q2. Family background
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Q1. Why you want to join ?
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Q2. Tell me about you
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Q1. About work experience
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Q2. STRONG PART ABOUT ME
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Q1. When can you join
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Q2. Nothing much thats all
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