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ITC Hotels Guest Relation Executive Interview Questions and Answers

Updated 18 May 2024

ITC Hotels Guest Relation Executive Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1. We are not hiring to GRE from cinemas. 2. We are not providing training 3. We don't have time to train you. 4. What software we are using in ITC maratha 5. Induction of company 6 . How many rooms ava...
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. There were four rounds in total, The first was with the HR team Manager The second interview was with HR Manager Third round with Front Office Manager And the last round was with the Hotel General Manager
  • Q2. Most of the questions were about communication skills and Excel sheet
  • Q3. How easily do you connect with guest

Interview Preparation Tips

Interview preparation tips for other job seekers - ITC is a great company for one to start their career but one should not stick to this place for a long period of time.

Guest Relation Executive Interview Questions Asked at Other Companies

Q1. Fill up a walk in pt s data..Manage a medical payment posting and ... read more
Q2. What is your experience in billing opd coordinator ?
asked in PVR Inox
Q3. WHAT YOU KNOW ABOUT PVR CINEMAS?
Q4. Can you talk to patients with confidence?
asked in Club Loca
Q5. What are the languages you know ?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Nov 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary Expectation while you join
  • Q2. Current Experience with any other brand

Interview Preparation Tips

Interview preparation tips for other job seekers - go for it a good company to work and learn o issue is salary is a bit low

I applied via LinkedIn and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Destination Knowledge

Round 2 - Technical 

(1 Question)

  • Q1. IATA Codes of different destination
  • Ans. 

    IATA codes are three-letter codes used to identify airports and cities.

    • IATA codes are assigned by the International Air Transport Association.

    • They are used for flight planning, ticketing, and baggage handling.

    • Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.

    • Some cities have multiple airports with different IATA codes, such as New York City (JFK

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Thomas Cook Sales Executive interview:
  • states tourism destinations, abo
  • religon,and emerging tourism opp
  • also how to generate revenue fro
  • prmote susitanable & medical tou
Interview preparation tips for other job seekers - It is not necessary every person has knowledge of IATA Codes.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Asked about myself
  • Q2. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Thry taken mock call asked me to sell package

Interview Preparation Tips

Topics to prepare for Thomas Cook Sales Executive interview:
  • Holiday Packages
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your profile
  • Q2. Who is in your family
Round 2 - One-on-one 

(2 Questions)

  • Q1. Your leadership qualities
  • Q2. Will u able to handle pressure
  • Ans. 

    Yes, I thrive under pressure and use it as motivation to exceed expectations.

    • I have a proven track record of meeting and exceeding sales targets in high-pressure environments.

    • I am able to stay calm and focused under tight deadlines and challenging situations.

    • I see pressure as an opportunity to showcase my problem-solving skills and ability to think on my feet.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why to join sales
  • Ans. 

    Sales offers opportunities for growth, challenges, and financial rewards.

    • Opportunity to interact with diverse clients and build relationships

    • Challenging environment that requires problem-solving skills

    • Potential for high earnings through commissions and bonuses

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. APC/BOB/Upselling
  • Q2. Convincing strategy
  • Ans. 

    Building trust, understanding needs, showcasing value, overcoming objections, closing the deal

    • Establish rapport and build trust with the customer

    • Listen actively to understand the customer's needs and pain points

    • Demonstrate the value of your product or service in addressing their needs

    • Address any objections or concerns the customer may have

    • Ask for the sale and close the deal effectively

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why Sales and Why Radisson Blu
  • Ans. 

    Passionate about sales and attracted to Radisson Blu's reputation for luxury and exceptional customer service.

    • I have always been drawn to the fast-paced and dynamic nature of sales, where I can utilize my communication and negotiation skills.

    • Radisson Blu's strong reputation for luxury and exceptional customer service aligns with my values and goals in providing top-notch experiences for clients.

    • I am excited about the o...

  • Answered by AI
  • Q2. Why should we hire you
  • Ans. 

    I have a proven track record of exceeding sales targets and building strong relationships with clients.

    • I have consistently met or exceeded sales targets in my previous roles.

    • I have a strong ability to build and maintain relationships with clients, leading to repeat business and referrals.

    • I am highly motivated and driven to succeed in a competitive sales environment.

    • I have excellent communication and negotiation skills,...

  • Answered by AI

I appeared for an interview before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self-introduction and basic knowledge of accounting terms

Interview Preparation Tips

Interview preparation tips for other job seekers - Be active and read thoroughly about the organization
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Bacis questions for freshers

Interview Preparation Tips

Interview preparation tips for other job seekers - For intern and freshers there will be basic questions regarding the process and it will not though for them
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Front Office Executive with a strong background in customer service and administrative tasks.

    • I have X years of experience in managing front office operations

    • Skilled in handling customer inquiries and resolving issues efficiently

    • Proficient in using office software and managing appointments

    • Strong communication and interpersonal skills

    • Ability to multitask and prioritize tasks effectively

  • Answered by AI
  • Q2. What have you learnt from previous organization?
  • Ans. 

    I have learnt effective communication, time management, and problem-solving skills from my previous organization.

    • Effective communication with clients and colleagues

    • Time management to prioritize tasks and meet deadlines

    • Problem-solving skills to handle challenging situations

    • Adaptability to different work environments and team dynamics

  • Answered by AI

ITC Hotels Interview FAQs

How many rounds are there in ITC Hotels Guest Relation Executive interview?
ITC Hotels interview process usually has 1 rounds. The most common rounds in the ITC Hotels interview process are One-on-one Round.
What are the top questions asked in ITC Hotels Guest Relation Executive interview?

Some of the top questions asked at the ITC Hotels Guest Relation Executive interview -

  1. There were four rounds in total, The first was with the HR team Manager The sec...read more
  2. 1. We are not hiring to GRE from cinemas. 2. We are not providing training 3. ...read more
  3. Most of the questions were about communication skills and Excel sh...read more

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ITC Hotels Guest Relation Executive Interview Process

based on 4 interviews

Interview experience

3
  
Average
View more

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ITC Hotels Guest Relation Executive Salary
based on 91 salaries
₹1.2 L/yr - ₹5.4 L/yr
24% more than the average Guest Relation Executive Salary in India
View more details

ITC Hotels Guest Relation Executive Reviews and Ratings

based on 28 reviews

4.1/5

Rating in categories

4.6

Skill development

4.1

Work-life balance

3.9

Salary

4.5

Job security

4.1

Company culture

3.6

Promotions

4.3

Work satisfaction

Explore 28 Reviews and Ratings
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