Crowne Plaza Guest Service Associate Interview Questions and Answers

Q1. Where do you see yourself in 5 years?
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Q2. Why are you looking for a change?
Ans. 
I am looking for a change to explore new opportunities and challenges in the hospitality industry.
• Seeking growth and advancement in my career

• Interested in gaining experience in a different hotel or resort

• Want to work in a more customer-focused environment

• Desire to learn new skills and expand my knowledge

• Looking for a company with a strong reputation and positive work culture
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Q3. What are your salary expectations?
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Q4. What is your family background?
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Q5. Share details of your previous job.
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Q6. Why should we hire you?
Ans. 
I am the ideal candidate for the Guest Service Associate position because of my strong customer service skills, attention to detail, and ability to handle difficult situations with professionalism.
• I have extensive experience in the customer service industry, having worked in various roles where I have honed my communication and problem-solving skills.

• I am highly attentive to detail, ensuring that I provide accurate and...read more
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. French classical menu What is whisky? What is beer made of? What is sparkling wine? Name of the red wine grapes and white wine grapes? Difference between liquor and liqueur ? What is grilled sandwich? Name...read more
Ans. 
A series of questions related to food and beverages.
• Whisky is a distilled alcoholic beverage made from fermented grain mash.

• Beer is made from water, malted barley, hops, and yeast.

• Sparkling wine is a wine with significant levels of carbon dioxide in it, making it fizzy.

• Red wine grapes include Cabernet Sauvignon, Merlot, and Pinot Noir. White wine grapes include Chardonnay, Sauvignon Blanc, and Riesling.

• Liquor is a dist...read more
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Quant,Logical Reasoning

Simple Aptitude and Case study

Q1. What is the process for requesting time off?
Ans. 
To request time off, employees must submit a request through the company's designated system or to their supervisor.
• Submit a request through the company's designated system

• Inform your supervisor about the time off request

• Follow any specific procedures outlined by the company

• Plan ahead and submit the request in advance to ensure coverage

• Be prepared to provide a reason for the time off if required
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Q2. Review the company policy
Ans. 
Company policy outlines guidelines and procedures for employees to follow.
• Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

• Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

• Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.
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Q3. Submit a request
Ans. 
To submit a request, simply fill out the necessary information and click 'submit'.
• Provide all required details

• Ensure accuracy in information provided

• Click on 'submit' button after filling out the form
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Q4. Wait for approval
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Q5. Receiving conformation
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Q1. Type of sushi you know
Ans. 
I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.
• Nigiri - hand-pressed sushi rice topped with fish or other ingredients

• Sashimi - thinly sliced raw fish or seafood served without rice

• Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

• Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables
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Q2. Wine region you know
Ans. 
I am familiar with the Napa Valley wine region in California.
• Napa Valley is located in California and is known for its high-quality wines

• The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

• Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One
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Just normal GD session.

Q1. Simple conversation.
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Q1. With F&B manager.
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Q1. With HR director.
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