Upload Button Icon Add office photos

Oberoi Group of Hotels

Compare button icon Compare button icon Compare

Filter interviews by

Oberoi Group of Hotels Guest Service Associate Interview Questions and Answers

Updated 5 Mar 2024

Oberoi Group of Hotels Guest Service Associate Interview Experiences

7 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Q2. Which department you are interested and why
Round 2 - One-on-one 

(1 Question)

  • Q1. What makes you best for this department
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Positive thinking skills

Round 3 - Group Discussion 

Digital marketing in next generation

Round 4 - Technical 

(1 Question)

  • Q1. Why should hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for providing exceptional guest experiences.

    • I have a proven track record of delivering outstanding customer service in my previous roles.

    • I am highly skilled in effectively communicating with guests and resolving their issues or concerns.

    • I have a friendly and approachable demeanor, which helps in creating a welcoming atmosphere fo...

  • Answered by AI

Guest Service Associate Interview Questions Asked at Other Companies

Q1. French classical menu What is whisky? What is beer made of? What ... read more
asked in HMSHost
Q2. Why customer service is important?
Q3. types of whiskey some brands, Are you capable to do 18 hours shif ... read more
asked in ITC Hotels
Q4. 5 international wine name beer name cheese name
Q5. What did you find different about hotels What is check in process

I applied via Company Website and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About Guest Service Associate
Round 3 - Group Discussion 

Ukraine-Russia war

Round 4 - Assignment 

About Oberoi group

Interview Preparation Tips

Topics to prepare for Oberoi Group of Hotels Guest Service Associate interview:
  • Communication Skills
  • Team Management
  • Planning
Interview preparation tips for other job seekers - I am Rahul Deb. I am 21 years old.

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about your self?
  • Q2. Tell me about your training?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep positive and confident during interview and keep smiling!

Oberoi Group of Hotels interview questions for designations

 Food and Beverage Service Guest Service Agent

 (1)

 Culinary Associate

 (1)

 Housekeeping Associate

 (1)

 Front Office Associate

 (3)

 Food and Beverage Service Associate

 (1)

 Associate

 (1)

 Front Office Assistant

 (3)

 Housekeeping Assistant

 (2)

I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Explain yourself in one word

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was all about 3 rounds in which first round was group discussion, second round with HR and department head in which you will have lots of questions from interviewer head that would include of current affairs,technicals about your choosen department and in the mean time they will observe you at your communication skill,the way you present your answer,your dressing sense ,your grooming .
If you clear these two you have to go through GM round which is last and final round in which ur interview would be with general manager of the hotel.
After clearing this you have to go with psychometric test meanwhile for joining.

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
  • Q2. Why this field?
  • Q3. Something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for providing excellent customer service.

    • I have experience working in customer-facing roles

    • I am a good listener and problem-solver

    • I enjoy interacting with people and making their experience positive

  • Answered by AI
  • Q4. Tell me something about the world?
  • Q5. About hobbies?
  • Q6. Tell me something about your working experience?
  • Q7. Would you be a smart worker or a hard worker?

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Group Discussion 

Just normal GD session.

Round 2 - HR 

(1 Question)

  • Q1. Simple conversation.
Round 3 - Technical 

(1 Question)

  • Q1. With F&B manager.
Round 4 - One-on-one 

(1 Question)

  • Q1. With HR director.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Type of sushi you know
  • Ans. 

    I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.

    • Nigiri - hand-pressed sushi rice topped with fish or other ingredients

    • Sashimi - thinly sliced raw fish or seafood served without rice

    • Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

    • Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables

  • Answered by AI
  • Q2. Wine region you know
  • Ans. 

    I am familiar with the Napa Valley wine region in California.

    • Napa Valley is located in California and is known for its high-quality wines

    • The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

    • Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Marriott International Guest Service Associate interview:
  • Pan Asian Japanese
Interview preparation tips for other job seekers - Be humble and knowledgeable
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is the process for requesting time off?
  • Ans. 

    To request time off, employees must submit a request through the company's designated system or to their supervisor.

    • Submit a request through the company's designated system

    • Inform your supervisor about the time off request

    • Follow any specific procedures outlined by the company

    • Plan ahead and submit the request in advance to ensure coverage

    • Be prepared to provide a reason for the time off if required

  • Answered by AI
  • Q2. Review the company policy
  • Ans. 

    Company policy outlines guidelines and procedures for employees to follow.

    • Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

    • Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

    • Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.

  • Answered by AI
  • Q3. Submit a request
  • Ans. 

    To submit a request, simply fill out the necessary information and click 'submit'.

    • Provide all required details

    • Ensure accuracy in information provided

    • Click on 'submit' button after filling out the form

  • Answered by AI
  • Q4. Wait for approval
  • Q5. Receiving conformation

Oberoi Group of Hotels Interview FAQs

How many rounds are there in Oberoi Group of Hotels Guest Service Associate interview?
Oberoi Group of Hotels interview process usually has 2-3 rounds. The most common rounds in the Oberoi Group of Hotels interview process are Resume Shortlist, Technical and Group Discussion.
How to prepare for Oberoi Group of Hotels Guest Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Oberoi Group of Hotels. The most common topics and skills that interviewers at Oberoi Group of Hotels expect are Guest Handling, Guest Relations, Guest Service, Hospitality and Hotel.

Tell us how to improve this page.

Oberoi Group of Hotels Guest Service Associate Interview Process

based on 3 interviews

2 Interview rounds

  • HR Round
  • Group Discussion Round
View more
Oberoi Group of Hotels Guest Service Associate Salary
based on 146 salaries
₹1.2 L/yr - ₹4 L/yr
12% more than the average Guest Service Associate Salary in India
View more details

Oberoi Group of Hotels Guest Service Associate Reviews and Ratings

based on 46 reviews

4.1/5

Rating in categories

4.1

Skill development

3.2

Work-life balance

3.5

Salary

4.0

Job security

3.5

Company culture

3.2

Promotions

3.4

Work satisfaction

Explore 46 Reviews and Ratings
Guest Service Associate
146 salaries
unlock blur

₹1.1 L/yr - ₹4 L/yr

Finance Assistant
130 salaries
unlock blur

₹1.8 L/yr - ₹5 L/yr

Housekeeping Assistant
116 salaries
unlock blur

₹1.2 L/yr - ₹5.1 L/yr

Commis Chef
103 salaries
unlock blur

₹1.4 L/yr - ₹3.5 L/yr

Food & Beverage Assistant
86 salaries
unlock blur

₹1.4 L/yr - ₹4 L/yr

Explore more salaries
Compare Oberoi Group of Hotels with

Oyo Rooms

3.3
Compare

Mahindra Holidays & Resorts

3.5
Compare

Marriott International

4.2
Compare

Hyatt Regency

4.2
Compare
Did you find this page helpful?
Yes No
write
Share an Interview