Oberoi Group of Hotels Front Office Assistant Interview Questions and Answers

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Q1. College background , educational knowledge
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Q1. Real time problems , personality test
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Q1. Self introduction, topics on daily facts,
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Q1. Why you have chosen Hotel industry ? As I have commerce background
Ans. 
I chose the hotel industry because of my passion for hospitality and customer service, despite having a commerce background.
• Passion for hospitality and customer service

• Opportunities for growth and advancement

• Enjoy working in a fast-paced environment

• Desire to interact with people from diverse backgrounds
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Q2. How would you identify the guest at airport?
Ans. 
Guests can be identified at the airport by looking for their name on a sign, checking their identification documents, or contacting them via phone or email.
• Look for the guest's name on a sign or placard

• Check the guest's identification documents such as passport or driver's license

• Contact the guest via phone or email to confirm their identity
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and organized Front Office Executive with excellent communication skills and a strong customer service background.
• I have over 5 years of experience in the hospitality industry, working in various front office roles.

• I am proficient in managing reservations, handling guest inquiries, and ensuring smooth check-in and check-out processes.

• I have a proven track record of providing exceptional customer servic...read more
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Q1. What is important in hospitality?
Ans. 
In hospitality, important factors include customer service, attention to detail, teamwork, and adaptability.
• Customer service is crucial in hospitality as it involves providing a positive experience for guests.

• Attention to detail ensures that all aspects of the guest's stay are well taken care of.

• Teamwork is important for smooth operations and delivering excellent service.

• Adaptability is necessary to handle unexpected s...read more
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Q1. Why do you like hospitality?
Ans. 
I enjoy hospitality because it allows me to create memorable experiences for guests and provide exceptional service.
• I have a passion for creating positive experiences for others

• I enjoy meeting new people and building relationships

• I find satisfaction in providing excellent customer service

• I appreciate the dynamic and fast-paced nature of the hospitality industry

• I thrive in a team-oriented environment where collaboration
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Q2. Since , I completed my high school , I have been interested in working a hospitality so I was really interested when I get opportunity to appear interview. As you've seen from my CV, I have held other ...read more
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Q1. If given a chance to work as Food and Beverage exciting executive, would you like to continue with that or you'll stick to front office.
Ans. 
I would prefer to continue working as a Front Office Executive.
• I have a strong passion for customer service and enjoy interacting with guests at the front desk.

• I have developed excellent organizational and communication skills that are essential for a front office role.

• I believe my strengths align better with the responsibilities of a front office executive.

• I have previous experience and training in front office operat...read more
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Identifying a missing number, shape, or image at the end of a series, or they might give you a written scenario

Q1. Work experience and Qualifications
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Q2. Good working and good experience
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Q3. You can joining from tomorrow
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