Front Office Supervisor

Front Office Supervisor Interview Questions and Answers

Updated 16 Aug 2024
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Q1. If there is a problem in the hotel, how do you solve it?

Ans.

I would assess the situation, identify the root cause, involve relevant team members, and implement a solution while keeping guests informed.

  • Assess the situation to understand the problem

  • Identify the root cause of the problem

  • Involve relevant team members to brainstorm solutions

  • Implement a solution while keeping guests informed

  • Follow up to ensure the problem is resolved

Q2. What is your package expectation?

Ans.

I am looking for a competitive salary and benefits package that reflects my experience and skills.

  • Seeking a salary that is in line with industry standards for a Front Office Supervisor role

  • Interested in benefits such as health insurance, retirement plans, and paid time off

  • Open to negotiation based on the overall compensation package offered

Front Office Supervisor Interview Questions and Answers for Freshers

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Q3. Can you flexible for rotational shifts

Ans.

Yes, I am willing to be flexible for rotational shifts to ensure smooth operations.

  • I understand the importance of being available for different shifts to meet the needs of the team and organization.

  • I have previous experience working in roles that required shift flexibility.

  • I am willing to adjust my schedule to accommodate rotational shifts as needed.

  • I believe in teamwork and will do my best to support the team by being available for different shifts.

Q4. How to calculate Arr

Ans.

ARR (Average Room Rate) can be calculated by dividing the total room revenue by the total number of rooms sold.

  • Total Room Revenue / Total Number of Rooms Sold = ARR

  • For example, if the total room revenue is $10,000 and the total number of rooms sold is 100, then the ARR would be $100.

Are these interview questions helpful?

Q5. Sell me this laptop?

Ans.

This laptop is a powerful and versatile device that combines sleek design with top-notch performance.

  • High-performance processor for seamless multitasking

  • Vibrant display with crisp visuals for an immersive viewing experience

  • Ample storage space to store all your files and documents

  • Long-lasting battery life for uninterrupted usage on the go

  • Sleek and lightweight design for easy portability

  • Advanced security features to protect your data

  • Multiple connectivity options for seamless in...read more

Q6. Client deal in angry moment

Ans.

Stay calm, listen actively, empathize, apologize, offer solutions, follow up.

  • Remain calm and composed

  • Listen actively to the client's concerns

  • Empathize with the client's emotions

  • Apologize for any inconvenience caused

  • Offer solutions to address the issue

  • Follow up with the client to ensure satisfaction

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Front Office Supervisor Jobs

Front Office Supervisor 4-6 years
Wonderla Holidays
4.3
₹ 3 L/yr - ₹ 4 L/yr
Bangalore / Bengaluru
Front Office Supervisor 1-4 years
Radisson Hotel Group
4.1
Gurgaon / Gurugram
Front Office Supervisor 1-4 years
Radisson Blu Hotel
4.1
Kolkata
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