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HMSHost Guest Service Associate Interview Questions and Answers
HMSHost Guest Service Associate Interview Experiences
2 interviews found
Mohan Nath
Interview Questionnaire
5 Questions
- Q1. Why customer service is important?
- Ans.
Customer service is important because it helps build customer loyalty, enhances brand reputation, and drives business growth.
Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.
It enhances brand reputation as satisfied customers are more likely to recommend the company to others.
Good customer service drives business growth by attracting new customers and increa...
- Q2. Whay you want to join retail?
- Q3. Where are you see yourself after five years?
- Q4. What is your salary expectation?
- Q5. Why should I hire you?
Anonymous
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell about your self
- Q2. Last company work experience
Interview Preparation Tips
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Selected
I applied via campus placement at Institute of Hotel Management (IHM) and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What motivated you to apply for this role, and what activities or accomplishments did you have in college?
- Ans.
I applied for this role because of my passion for providing excellent customer service and my experience in hospitality.
Motivated by passion for customer service
Experience in hospitality industry
Strong communication and problem-solving skills
Accomplishments in college include leadership roles in student organizations
Participation in customer service training programs
- Q2. What can you tell me about ITC?
- Ans.
ITC Limited is an Indian multinational conglomerate company headquartered in Kolkata, West Bengal.
ITC was established in 1910 as the Imperial Tobacco Company of India Limited.
It has diversified business interests including FMCG, hotels, paperboards, packaging, agri-business, and information technology.
ITC is known for its sustainability initiatives and social responsibility programs.
One of its popular brands is 'Classm
(2 Questions)
- Q1. Gk questions, tell about welcome procedure
- Q2. Tell me about yourself.
- Ans.
I am a dedicated and customer-oriented individual with a background in hospitality and a passion for providing excellent service.
Background in hospitality industry
Strong customer service skills
Passion for providing excellent service
Ability to handle difficult situations with professionalism
Interview Preparation Tips
Selected
I applied via campus placement at Institute of Hotel Management (IHM) and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What motivated you to apply for this role, and what activities or accomplishments did you have in college?
- Ans.
I applied for this role because of my passion for providing excellent customer service and my experience in hospitality.
Motivated by passion for customer service
Experience in hospitality industry
Strong communication and problem-solving skills
Accomplishments in college include leadership roles in student organizations
Participation in customer service training programs
- Q2. What can you tell me about ITC?
- Ans.
ITC Limited is an Indian multinational conglomerate company headquartered in Kolkata, West Bengal.
ITC was established in 1910 as the Imperial Tobacco Company of India Limited.
It has diversified business interests including FMCG, hotels, paperboards, packaging, agri-business, and information technology.
ITC is known for its sustainability initiatives and social responsibility programs.
One of its popular brands is 'Classm
(2 Questions)
- Q1. Gk questions, tell about welcome procedure
- Q2. Tell me about yourself.
- Ans.
I am a dedicated and customer-oriented individual with a background in hospitality and a passion for providing excellent service.
Background in hospitality industry
Strong customer service skills
Passion for providing excellent service
Ability to handle difficult situations with professionalism
Interview Preparation Tips
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HMSHost Guest Service Associate Reviews and Ratings
based on 20 reviews
Rating in categories
|
Guest Service Associate
38
salaries
|  ₹1.5 L/yr - ₹3.2 L/yr |
|
Restaurant Manager
22
salaries
| ₹3.6 L/yr - ₹6 L/yr |
|
Assistant Restaurant Manager
17
salaries
| ₹3 L/yr - ₹5 L/yr |
|
Commis Chef
15
salaries
| ₹1.9 L/yr - ₹3.6 L/yr |
|
Commis III
14
salaries
| ₹2 L/yr - ₹3 L/yr |
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