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HMSHost Guest Service Associate Interview Questions and Answers

Updated 13 Oct 2022

HMSHost Guest Service Associate Interview Experiences

2 interviews found

Interview Questionnaire 

5 Questions

  • Q1. Why customer service is important?
  • Ans. 

    Customer service is important because it helps build customer loyalty, enhances brand reputation, and drives business growth.

    • Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.

    • It enhances brand reputation as satisfied customers are more likely to recommend the company to others.

    • Good customer service drives business growth by attracting new customers and increa...

  • Answered by AI
  • Q2. Whay you want to join retail?
  • Q3. Where are you see yourself after five years?
  • Q4. What is your salary expectation?
  • Q5. Why should I hire you?

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Q2. Last company work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduce yourself not about your family and family background

Guest Service Associate Interview Questions Asked at Other Companies

Q1. French classical menu What is whisky? What is beer made of? What ... read more
asked in HMSHost
Q2. Why customer service is important?
Q3. types of whiskey some brands, Are you capable to do 18 hours shif ... read more
asked in ITC Hotels
Q4. 5 international wine name beer name cheese name
Q5. What did you find different about hotels What is check in process

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What motivated you to apply for this role, and what activities or accomplishments did you have in college?
  • Ans. 

    I applied for this role because of my passion for providing excellent customer service and my experience in hospitality.

    • Motivated by passion for customer service

    • Experience in hospitality industry

    • Strong communication and problem-solving skills

    • Accomplishments in college include leadership roles in student organizations

    • Participation in customer service training programs

  • Answered by AI
  • Q2. What can you tell me about ITC?
  • Ans. 

    ITC Limited is an Indian multinational conglomerate company headquartered in Kolkata, West Bengal.

    • ITC was established in 1910 as the Imperial Tobacco Company of India Limited.

    • It has diversified business interests including FMCG, hotels, paperboards, packaging, agri-business, and information technology.

    • ITC is known for its sustainability initiatives and social responsibility programs.

    • One of its popular brands is 'Classm

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Gk questions, tell about welcome procedure
  • Q2. Tell me about yourself.
  • Ans. 

    I am a dedicated and customer-oriented individual with a background in hospitality and a passion for providing excellent service.

    • Background in hospitality industry

    • Strong customer service skills

    • Passion for providing excellent service

    • Ability to handle difficult situations with professionalism

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand the company, the job role, and why you are suitable for this position.

I was interviewed before Dec 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Intro about yourself and role
Round 3 - Technical 

(1 Question)

  • Q1. Details of work done
Round 4 - One-on-one 

(1 Question)

  • Q1. Skill set should be clear

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear and specific on your experience. Should be very thorough with what is described in CV. Excellent communication

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic questions on utilities and management

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t join unless you’re getting paid well.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduce your self?
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 10 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and interpersonal skills

    • Proficient in budget management and resource allocation

    • Certified in project management (e.g. PMP)

    • Previous experience working in a similar role at XYZ

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. 35 word per minute.
Round 3 - Mock test 

(1 Question)

  • Q1. Scenario basis, question
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

ITS TOO EASY TO CRACK THE INTERVIEW

Round 2 - Technical 

(2 Questions)

  • Q1. ITS ABOUT CORE TECHNICAL
  • Q2. WHAT IS CORE VAUES ABOUT COMPANY
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Brief about internet
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Skilled in strategic planning and problem-solving

    • Excellent communication and interpersonal skills

    • Previously managed a high-profile project for a Fortune 500 company

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How do you handle pressure in challenging situations?
  • Ans. 

    I handle pressure in challenging situations by staying calm, prioritizing tasks, and seeking support when needed.

    • Stay calm and composed under pressure

    • Prioritize tasks based on urgency and importance

    • Seek support from colleagues or supervisors if necessary

  • Answered by AI
Round 3 - Typing Test 

(1 Question)

  • Q1. What is the required typing speed for this position?
  • Ans. 

    Typing speed requirements vary depending on the specific job role and industry.

    • Typing speed requirements can range from 40 to 80 words per minute.

    • Some positions may require a higher typing speed, such as data entry roles.

    • Accuracy is also important along with speed in typing tasks.

    • Proficiency in typing software like Microsoft Word or Excel may be necessary.

    • Some companies may conduct typing tests during the interview pro

  • Answered by AI

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Why do you want to change

Interview Preparation Tips

Interview preparation tips for other job seekers - Average just prepare it
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HMSHost Interview FAQs

How many rounds are there in HMSHost Guest Service Associate interview?
HMSHost interview process usually has 2 rounds. The most common rounds in the HMSHost interview process are Resume Shortlist and HR.
How to prepare for HMSHost Guest Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HMSHost. The most common topics and skills that interviewers at HMSHost expect are Communication Skills, Guest Service, Banquets, Bar and Billing.

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HMSHost Guest Service Associate Salary
based on 38 salaries
₹1.4 L/yr - ₹3.2 L/yr
At par with the average Guest Service Associate Salary in India
View more details

HMSHost Guest Service Associate Reviews and Ratings

based on 20 reviews

2.4/5

Rating in categories

2.5

Skill development

2.1

Work-life balance

2.2

Salary

2.2

Job security

2.2

Company culture

1.9

Promotions

2.0

Work satisfaction

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