Infosys SAP C4C Functional Consultant Interview Questions and Answers

Q1. What is O to c cycle?
Ans. 
Order to Cash (O to C) cycle is the process of receiving and fulfilling customer orders.
• Includes order entry, order processing, order fulfillment, and invoicing

• Starts with customer placing an order and ends with payment received

• Involves multiple departments like sales, warehouse, and finance

• Ensures timely delivery of products/services to customers
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Q2. What is IRSO ? and their setup and configuration.
Ans. 
IRSO stands for Inventory Replenishment Supply Order. It is used in Oracle SCM for managing inventory replenishment orders.
• IRSO is used to automatically generate supply orders based on inventory levels and demand forecasts.

• Setup involves defining replenishment rules, lead times, and order policies.

• Configuration includes setting up approval workflows, notification rules, and integration with other SCM modules.

• Example: S...read more
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Q3. Explain Dropshipment process ?
Ans. 
Dropshipment process involves direct shipment from supplier to customer without passing through the retailer.
• Supplier ships the product directly to the customer on behalf of the retailer

• Retailer acts as an intermediary between supplier and customer

• Retailer does not handle the physical product

• Retailer earns a commission for facilitating the transaction
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Q4. What are the key functionality of inventory
Ans. 
Key functionalities of inventory include tracking stock levels, managing reorder points, and optimizing inventory turnover.
• Tracking stock levels to ensure availability of products

• Managing reorder points to avoid stockouts

• Optimizing inventory turnover to reduce carrying costs

• Implementing barcode scanning for accurate inventory counts

• Utilizing demand forecasting to plan inventory levels
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Q5. Can you explain how the bill to and ship to addresses are populate in the sales order form ??
Ans. 
The bill to and ship to addresses in the sales order form are populated based on the customer's default addresses and any overrides specified during order entry.
• Bill to address is typically the default address associated with the customer account

• Ship to address can be the same as bill to or a different address specified during order entry

• Users can override the default addresses for specific orders if needed
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Q1. Resume overview
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Q2. Expected ctc and location
Ans. 
Expected ctc and location
• Research typical salary range for Functional Consultants in the industry

• Consider cost of living in the desired location

• Negotiate based on your experience and skills
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Q1. Accounting questions
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Q2. Previous work experience questions
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Q1. It was a gaming round related to reasoning and decision making skill
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Q1. Question related to accounting terminology
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Q2. Question related to accounting standards
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Q3. Advanced Excel formula
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Q1. Basic personal information
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Q2. Accounting and tax related questions
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The cloud system is beneficial.

Q1. What is STO, Explain one step and 2 step.
Ans. 
STO stands for Stock Transport Order. It is used to transfer goods from one plant to another within the same company code.
• One step STO involves creating a purchase order directly from the receiving plant to the supplying plant.

• Two step STO involves creating a stock transport order and then a goods receipt at the receiving plant.

• STO helps in tracking the movement of goods between plants and ensures proper inventory mana...read more
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Q2. Pricing procedure
Ans. 
Pricing procedure in SAP MM determines the conditions for pricing materials and services in purchase orders and invoices.
• Pricing procedure is a set of condition types that are used to determine the prices of materials and services in procurement processes.

• It is configured in SAP MM using transaction code M/08.

• Pricing procedure is assigned to a purchasing document type in customizing settings.

• It consists of various step...read more
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Q1. How to verify login page.
Ans. 
Verify login page by checking for correct credentials and error messages.
• Enter valid username and password to ensure successful login

• Enter invalid username or password to check for error message

• Check for password strength requirements if applicable
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Q1. Tell me about yourself
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Q2. Your Challenges
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Q1. Real scenario and basics
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Q1. Salary discussion
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