TCS Oracle SCM Functional Consultant Interview Questions, Process, and Tips

Order to Cash (O to C) cycle is the process of receiving and fulfilling customer orders.

• Includes order entry, order processing, order fulfillment, and invoicing

• Starts with customer placing an order and ends with payment received

• Involves multiple departments like sales, warehouse, and finance

• Ensures timely delivery of products/services to customers

IRSO stands for Inventory Replenishment Supply Order. It is used in Oracle SCM for managing inventory replenishment orders.

• IRSO is used to automatically generate supply orders based on inventory levels and demand forecasts.

• Setup involves defining replenishment rules, lead times, and order policies.

• Configuration includes setting up approval workflows, notification rules, and integration with other SCM modules.

• Example: S...read more

Dropshipment process involves direct shipment from supplier to customer without passing through the retailer.

• Supplier ships the product directly to the customer on behalf of the retailer

• Retailer acts as an intermediary between supplier and customer

• Retailer does not handle the physical product

• Retailer earns a commission for facilitating the transaction

Key functionalities of inventory include tracking stock levels, managing reorder points, and optimizing inventory turnover.

• Tracking stock levels to ensure availability of products

• Managing reorder points to avoid stockouts

• Optimizing inventory turnover to reduce carrying costs

• Implementing barcode scanning for accurate inventory counts

• Utilizing demand forecasting to plan inventory levels

The bill to and ship to addresses in the sales order form are populated based on the customer's default addresses and any overrides specified during order entry.

• Bill to address is typically the default address associated with the customer account

• Ship to address can be the same as bill to or a different address specified during order entry

• Users can override the default addresses for specific orders if needed