Infosys Call Quality Analyst Interview Questions and Answers

Q1. What are the seven quality control tools?
Ans. 
The seven quality control tools are essential for analyzing and solving quality-related issues in a systematic manner.
• Check sheets: Used for collecting and organizing data, such as defect counts or frequency of occurrences.

• Pareto charts: Helps in identifying the most significant factors contributing to a problem by displaying them in descending order.

• Cause-and-effect diagrams (Fishbone diagrams): Used to identify and a...read more
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Q2. What is the feedback procedure?
Ans. 
Feedback procedure involves collecting, analyzing, and acting upon feedback from customers or stakeholders.
• Collect feedback through surveys, interviews, or suggestion boxes

• Analyze feedback to identify trends, patterns, and areas for improvement

• Act upon feedback by implementing changes or addressing concerns

• Follow up with customers or stakeholders to ensure their feedback was addressed

• Document feedback and actions taken
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Q1. What are the Key Result Areas (KRA) for an auditor?
Ans. 
Key Result Areas (KRA) for an auditor include compliance with regulations, accuracy of financial statements, and identification of risks.
• Ensuring compliance with regulations and standards

• Accuracy of financial statements and reports

• Identification and assessment of risks

• Effective communication with stakeholders

• Continuous improvement of audit processes
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Q2. Scenario based questions about quality analyst.
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Basic aptitude question.

Basic coding question.

Q1. How the skill you specified in resume
Ans. 
I have strong problem-solving skills and attention to detail.
• I have experience in root cause analysis to identify and resolve quality issues.

• I am proficient in statistical analysis to improve processes and reduce defects.

• I have a track record of implementing quality control measures to ensure product reliability.

• I pay close attention to detail in all aspects of my work to maintain high quality standards.
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Q2. About the coding language you mention
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Q3. Asking to slove coding question
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Q1. General basic question
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Q2. Scenario based question
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Q1. Roles and responsibilities in current project.
Ans. 
As a Quality Engineer in my current project, my roles and responsibilities include ensuring compliance with quality standards, conducting quality audits, analyzing data to identify areas for improvement, and implementing corrective actions.
• Ensuring compliance with quality standards and regulations

• Conducting quality audits to identify areas for improvement

• Analyzing data to track quality metrics and trends

• Implementing co...read more
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Q2. Difference between smoke and sanity testing?
Ans. 
Smoke testing is a quick test to check if the software build is stable, while sanity testing is a more thorough test to check specific functionalities.
• Smoke testing is done to ensure the critical functionalities of the software are working fine after a build, while sanity testing is done to verify specific features or functionalities.

• Smoke testing is usually done before detailed testing, while sanity testing is done af...read more
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Q3. Your role in bug triage meeting.
Ans. 
In bug triage meetings, I analyze reported bugs, prioritize them based on severity and impact, assign them to appropriate team members, and track their resolution.
• Analyze reported bugs to understand the root cause and impact

• Prioritize bugs based on severity and impact on users

• Assign bugs to appropriate team members for resolution

• Track the progress of bug resolution and ensure timely closure
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Q4. How do you handle when there is a conflict between Dev and QA team on bugs raised?
Ans. 
Address conflicts by facilitating open communication, understanding both perspectives, and finding a mutually agreeable solution.
• Encourage open communication between Dev and QA teams to understand each other's perspectives

• Review the bug reports together to identify the root cause of the conflict

• Facilitate discussions to reach a mutually agreeable solution, considering the impact on the project timeline and quality

• Estab...read more
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Q1. How do you handle when there's a requirement change nearing to the end of a sprint
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Q2. Reason for leaving current organization
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a more challenging role

• Seeking opportunities for professional development

• Company restructuring or downsizing

• Relocation to a new area
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Q3. Tell me about anything you haven't mentioned in your resume.
Ans. 
I have experience in implementing lean manufacturing principles in a previous role.
• Implemented 5S methodology to improve organization and efficiency in the workplace

• Led Kaizen events to identify and eliminate waste in production processes

• Trained team members on lean principles and continuous improvement techniques
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Q1. What is the average rating for a company like Cognizant from your side
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Q2. What is the annual child birth ratio of an average Indian ?
Ans. 
The annual child birth ratio of an average Indian is approximately 2.3 children per woman.
• The total fertility rate in India is around 2.3 children per woman.

• This rate varies across different states and regions in India.

• Factors such as education, socio-economic status, and cultural norms influence the fertility rate.

• For example, states like Bihar and Uttar Pradesh have higher fertility rates compared to Kerala and Tamil
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Q3. What are the ways through which a company can startup or switch on with their collaborating projects?
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Q4. What are the general concepts which we can apply when there is a crisis happens to our company ?
Ans. 
During a crisis, general concepts to apply include effective communication, quick decision-making, adaptability, and teamwork.
• Effective communication is crucial to keep all stakeholders informed and aligned.

• Quick decision-making is necessary to address the crisis promptly and minimize its impact.

• Adaptability is key to adjusting strategies and plans as the situation evolves.

• Teamwork is essential for pooling resources an
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Q5. When does an employer renew his/her contract after the notice period or before the notice period
Ans. 
Employers typically renew contracts before the notice period.
• Employers usually renew contracts before the notice period to ensure continuity in the work relationship.

• Renewing the contract before the notice period allows both parties to plan ahead and make necessary arrangements.

• In some cases, employers may choose to renew the contract during the notice period if negotiations are ongoing.

• It is important for employers to...read more
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MCQ BASED - medium to difficult

Assignment based on your profile , scenario based must

Q1. About your previous company work and programming related questions
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Q2. Oops concept , dsa , sql , debugging a problem in your code
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Q1. About healthcare
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Q1. Question on API testing
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Q2. Question on java
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Q1. Local and instance variable diffrence?
Ans. 
Local variables are declared within a method and have limited scope, while instance variables are declared in a class and can be accessed throughout the class.
• Local variables are only accessible within the method they are declared in.

• Instance variables are accessible throughout the class they are declared in.

• Local variables are created when the method is called and destroyed when the method ends.

• Instance variables are ...read more
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Q2. Selenium basic question
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