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IFB Service Executive Interview Questions and Answers

Updated 10 Mar 2024

IFB Service Executive Interview Experiences

1 interview found

Service Executive Interview Questions & Answers

user image AHMAD MOHD AZIM

posted on 17 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic detail asked
Round 2 - Technical 

(1 Question)

  • Q1. Technical about air conditioning

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. Explain Discharge supe heat.
  • Ans. 

    Discharge superheat is the temperature difference between the refrigerant's saturation temperature and the actual temperature at the outlet of the compressor.

    • Discharge superheat is a critical parameter in refrigeration systems to ensure proper compressor operation.

    • It is calculated by subtracting the refrigerant's saturation temperature at the discharge pressure from the actual temperature at the compressor outlet.

    • High ...

  • Answered by AI
  • Q2. How to calculate chiller approach.
  • Ans. 

    Chiller approach can be calculated by subtracting the leaving chilled water temperature from the entering condenser water temperature.

    • Calculate the entering condenser water temperature (ECWT)

    • Calculate the leaving chilled water temperature (LCWT)

    • Subtract ECWT from LCWT to get the chiller approach

  • Answered by AI
  • Q3. Why join blue star?.
  • Ans. 

    Blue Star offers a dynamic work environment, opportunities for growth, and a strong reputation in the industry.

    • Blue Star is a well-established company with a strong reputation in the industry.

    • The company provides opportunities for career growth and development.

    • Blue Star offers a dynamic work environment with a focus on innovation and customer satisfaction.

  • Answered by AI
  • Q4. What is your future plan?.
  • Ans. 

    My future plan is to continue growing in my role as a Service Executive, taking on more responsibilities and eventually moving into a leadership position.

    • Continue developing my skills and knowledge in customer service and problem-solving

    • Seek opportunities for professional growth and advancement within the company

    • Work towards becoming a team leader or manager in the service department

  • Answered by AI
  • Q5. What is expected salary in CTV
  • Ans. 

    Expected salary in CTV varies depending on factors such as experience, location, and company size.

    • Expected salary in CTV can range from $50,000 to $150,000 per year.

    • Factors such as experience, location, and company size can influence the salary offered.

    • Candidates with specialized skills or certifications may command higher salaries.

    • Researching industry standards and negotiating effectively can help in determining a fai

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Blue Star Service Executive interview:
  • Refrigeration
  • Heat Load Calculation
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Things are going well for the company.
  • Q2. Things are going well for the company.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What is sub cooling and super heat
  • Q2. The chiller condenser outlet line to super heat work and evaporator to compressor before sub cooling work
Round 2 - HR 

(2 Questions)

  • Q1. Refrigeration basic cycle
  • Q2. 1.Compressor to condenser 2.Condenser to expansion valve 3.Expansion valve to evaporator 4.Evaporator to compressor
Round 3 - Technical 

(2 Questions)

  • Q1. The split unit E6 error how to resolve
  • Q2. Check the Indore to outdoor communication cable continuity continuous not coming means cable is failure and cable continuity is coming na board failure
Round 4 - Group Discussion 

Manager and technical officer

Round 5 - Aptitude Test 

One split AC installation work explain

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. About your experience
  • Q2. Responsibility in customer service
  • Q3. How can we convert frustrated customer
  • Ans. 

    By actively listening, empathizing, offering solutions, and following up.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's frustration and show understanding

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the customer to ensure their satisfaction and resolve any remaining concerns

  • Answered by AI
  • Q4. What are kpi in customer service executive
  • Ans. 

    KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.

    • KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.

    • Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.

    • KPIs are used to set goals, m...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence on yourself
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good be preapred technical queations are there

Round 2 - Technical 

(2 Questions)

  • Q1. Introduce your self
  • Q2. Tell me about your previous
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Refrigeration cycle
  • Q2. Washing machine operation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more technical information
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Service Engineer
  • Q2. My name is Umesh and i have electronics company service Engineer jaquar lighting company electronics Manufacturing company 2years experience electronics service engineer
Round 3 - One-on-one 

(2 Questions)

  • Q1. I'm service Engineer
  • Q2. Electronics Service
Round 4 - HR 

(2 Questions)

  • Q1. Service Engineer
  • Q2. I have 4 year experience in electronics service engineer and field service Engineer jaquar lighting company electronics Manufacturing company
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Relative of technical
  • Q2. Opposite relative
  • Q3. Mostly important
  • Q4. My introduction
  • Q5. Realtive self questions and introduction
Round 3 - Coding Test 

Computer science and technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Any job have i provide
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Arithmatic and advance

Round 3 - Technical 

(5 Questions)

  • Q1. Transformer and switchgear protection
  • Q2. Breaker and maintainance
  • Q3. Electrical equipment knowledge
  • Q4. Meter test and punching
  • Q5. Generation and power plant base quiz

Interview Preparation Tips

Interview preparation tips for other job seekers - I got build in knowledge and comfortable job .

IFB Interview FAQs

How many rounds are there in IFB Service Executive interview?
IFB interview process usually has 2 rounds. The most common rounds in the IFB interview process are HR and Technical.
How to prepare for IFB Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IFB. The most common topics and skills that interviewers at IFB expect are Customer Service, Business Development, Customer Satisfaction, Franchisee Management and Network Development.
What are the top questions asked in IFB Service Executive interview?

Some of the top questions asked at the IFB Service Executive interview -

  1. Technical about air condition...read more
  2. Basic detail as...read more

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IFB Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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IFB Service Executive Salary
based on 35 salaries
₹3 L/yr - ₹7.3 L/yr
45% more than the average Service Executive Salary in India
View more details

IFB Service Executive Reviews and Ratings

based on 15 reviews

3.4/5

Rating in categories

3.2

Skill development

2.9

Work-life balance

3.2

Salary

3.8

Job security

2.4

Company culture

2.8

Promotions

2.5

Work satisfaction

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