ICICI Bank Telecalling Executive Interview Questions and Answers

Building rapport with the customer is the most useful trick in sales.

• Listen actively to the customer's needs and concerns.

• Show empathy and understanding towards the customer.

• Be honest and transparent about the product or service being sold.

• Provide personalized solutions to the customer's problems.

• Follow up with the customer to ensure satisfaction and build long-term relationships.

A savings account is a type of bank account where you can deposit money and earn interest on it.

• Savings accounts are typically used for long-term savings goals, such as buying a house or saving for retirement.

• They usually offer lower interest rates than other types of accounts, but they are also less risky.

• Some savings accounts have minimum balance requirements or fees for withdrawals.

• Interest earned on savings account...read more

HDFC Bank should select me for my strong sales skills, customer service experience, and ability to meet targets.

• Proven track record of exceeding sales targets in previous roles

• Excellent communication and interpersonal skills for building relationships with customers

• Strong understanding of financial products and services offered by HDFC Bank

• Ability to work well under pressure and meet deadlines

• Passion for providing exce...read more

Cross sale refers to selling additional products or services to existing customers. Types of cross sales include complementary, upgrade, and add-on sales.

• Cross sale involves selling additional products or services to existing customers.

• Complementary sales involve offering products or services that complement the customer's original purchase.

• Upgrade sales involve offering higher-end or advanced versions of the customer'...read more

A Personal Banker is responsible for providing personalized financial advice and services to customers.

• Assisting customers in opening and managing bank accounts

• Providing information and guidance on various banking products and services

• Helping customers with loan applications and credit card requests

• Building and maintaining relationships with customers to ensure their financial needs are met

• Identifying opportunities for...read more