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ICICI Bank Phone Banking Officer Interview Questions and Answers for Freshers

Updated 21 Feb 2025

ICICI Bank Interview Experiences

19 interviews found

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why do you want to join?
  • Q2. What were you doing for 2 years after graduation?
  • Q3. Do you what are the work responsibilities of this post?
  • Q4. Are you willing to relocate?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest! They are only checking the candidate personality not knowledge. They only asked me the decision making question. whatever is the question just say truth. Dont get anxious it is just conversation.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Asking some questions regarding your job roll

Round 3 - HR 

(1 Question)

  • Q1. Why you r switching your job? Whats your salary expectation?

Phone Banking Officer Interview Questions Asked at Other Companies for undefined

asked in ICICI Bank
Q1. How will you do sales?
Q2. What is the difference between Retail Banking operations and Cred ... read more
asked in Axis Bank
Q3. How will you sell any products?
asked in Yes Bank
Q4. how can you sell any product
asked in HDFC Bank
Q5. What are the difference between banking and nbfc companies

I applied via Walk-in and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

65

Interview Preparation Tips

Interview preparation tips for other job seekers - You should work hard it's very important

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The questions asked for me was only to check my communication skills I haven't thought that I'll be selected for this role...

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to get panic the interview will nit be so tough nor easy but the people were too cool and friendly nature..

ICICI Bank interview questions for designations

 Senior Phone Banking Officer

 (2)

 Junior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Banking Operations Officer

 (1)

 Retail Banking Officer

 (1)

I applied via Company Website and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. What are your strengths and weaknesses?
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Why should we hire you?
  • Q6. Tell me about yourself.
  • Q7. About job profile Tell me about ICICI Bank

Interview Preparation Tips

Topics to prepare for ICICI Bank Phone Banking Officer interview:
  • Fluent in English
Interview preparation tips for other job seekers - Must be fluent in English and Hindi, if we don't also we have to yes I know and then start speaking in that language anything what u know, once you select in only u wil learn so be confident.

I applied via Company Website and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself, about your family background etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was good. Just one round was there. It's a normal interview like the others. Ask about myself, my family background, my experiences and obviously they test the language speaking proficiency in English and specially in hindi. Bcz most of the customer speak in hindi..

But if I am talking about this job experience it's totally like hell. In training period it was ok. But what we learn in training that's nothing to do with post training. It's totally a sales job. If you are good in sales, convincing people well then go for it.

Only one park is there and that salary. I am saying this bcz if u join as a fresher there you can get more than 15k which is not given by other companies to any fresher.

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How will you do sales?
  • Ans. 

    I will do sales by understanding the customer's needs and offering them suitable products and services.

    • Listen actively to the customer's requirements

    • Provide relevant information about the products and services

    • Highlight the benefits of the products and services

    • Handle objections and provide solutions

    • Close the sale by asking for the customer's commitment

    • Follow up with the customer to ensure satisfaction and build long-ter

  • Answered by AI
  • Q2. If you know the policy and offer of any product. So we can sell it. Can't burn.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview wanted to test both my knowledge and communication skills. Most of the question asked to me were related to my graduation and experience related.

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. All basic details about banking and products etc

Interview Preparation Tips

Interview preparation tips for other job seekers - for getting in phone banking one should have atleast some knowledge of the various product and should be fluent in English and Hindi , should have a better communication skills.

I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. Speak about yourself your education background and family
  • Answered Anonymously
Round 3 - HR 

(1 Question)

  • Q1. What are your strengths and weaknesses?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. If you are fresher just talk about your recent experience in college have you done any assignments or have programmed in any specific courses. And if your experience just about your experiences and challanges onboard you faced. Don't be scared just be confident what your speaking about.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview for freshers?
ICICI Bank interview process for freshers usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process for freshers are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview for freshers?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview for freshers -

  1. How will you do sal...read more
  2. Comfortable with rotational shi...read more
  3. What is your knowledge in phone banking in b...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Interview Process

based on 6 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹0.7 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 663 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 663 Reviews and Ratings
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