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ICICI Bank Officer Interview Questions and Answers

Updated 20 May 2025

6 Interview questions

An Officer was asked
Q. Explain NEFT, RTGS, etc.
Ans. 

NEFT and RTGS are electronic fund transfer systems used for interbank transactions in India.

  • NEFT stands for National Electronic Funds Transfer and is used for transferring funds up to Rs. 2 lakhs.

  • RTGS stands for Real Time Gross Settlement and is used for transferring funds above Rs. 2 lakhs.

  • NEFT transactions are settled in batches while RTGS transactions are settled individually.

  • Both NEFT and RTGS require the send...

An Officer was asked
Q. Explain the deceased claim process.
Ans. 

Deceased claim process is the process of filing a claim for a policyholder who has passed away.

  • The claimant must provide a death certificate as proof of death.

  • The policy documents must be reviewed to determine the coverage and beneficiaries.

  • The claim is then processed and the beneficiaries receive the payout.

  • If there are any disputes, they are resolved through legal means.

  • The process may vary depending on the type...

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An Officer was asked
Q. If someone breaks your windows, what will you do?
Ans. 

I would report the incident to the police and file an insurance claim.

  • Call the police and report the incident

  • Take pictures of the damage as evidence

  • File an insurance claim if applicable

  • Consider installing security measures to prevent future incidents

An Officer was asked
Q. If customers become angry, what will you do?
Ans. 

I will remain calm and listen to their concerns, apologize for any inconvenience, and offer a solution to resolve the issue.

  • Remain calm and composed

  • Listen actively to their concerns

  • Apologize for any inconvenience caused

  • Offer a solution to resolve the issue

  • Ensure customer satisfaction

  • Maintain a positive attitude

What people are saying about ICICI Bank

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wonderfulclown
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ICICI Bank
I'm considering a career need your insights
I'm considering a career switch from my current role as Deputy Manager II in ICICI's Credit and Policy group, where I have 4 years of experience, to a position as a business analyst. My current CTC is 6.8 LPA. What salary range should I expect?
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An Officer was asked
Q. How do you acquire customers?
Ans. 

To get customers, focus on building a strong brand, providing excellent customer service, and utilizing effective marketing strategies.

  • Create a strong brand identity that resonates with your target audience

  • Provide exceptional customer service to build loyalty and positive word-of-mouth

  • Utilize social media and online advertising to reach a wider audience

  • Offer promotions and discounts to incentivize new customers

  • Par...

🔥 Asked by recruiter 2 times
An Officer was asked
Q. What does ICICI stand for?
Ans. 

ICICI stands for Industrial Credit and Investment Corporation of India.

  • ICICI is a leading private sector bank in India.

  • It was founded in 1994 and has its headquarters in Mumbai.

  • ICICI offers a wide range of banking and financial services to its customers.

  • It has a network of over 5,000 branches and 15,000 ATMs across India.

  • ICICI also has a presence in 17 other countries.

  • Some of the services offered by ICICI include ...

ICICI Bank Officer Interview Experiences

8 interviews found

Officer Interview Questions & Answers

user image Anonymous

posted on 20 May 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a dedicated professional with a passion for service, strong leadership skills, and a commitment to community engagement.

    • Background: I hold a degree in Public Administration, which has equipped me with essential skills in governance and community service.

    • Experience: I have worked in various leadership roles, including as a team leader in community outreach programs, enhancing my organizational skills.

    • Skills: I poss...

  • Answered by AI
  • Q2. Customer atrocities

Officer Interview Questions & Answers

user image Dushyanta Meher

posted on 30 Mar 2022

I applied via Company Website and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Ans. 

    I bring a unique blend of skills, experience, and passion that aligns perfectly with your organization's goals and values.

    • Proven leadership skills demonstrated through my role as a team lead in previous projects, where I successfully managed a diverse group.

    • Strong problem-solving abilities, evidenced by my initiative in streamlining processes that resulted in a 20% increase in efficiency.

    • Excellent communication skills,...

  • Answered by AI
  • Q3. Where do you see yourself in 5 years?
  • Ans. 

    In five years, I envision myself as a skilled officer, leading initiatives and contributing to community safety and well-being.

    • I aim to advance to a leadership position, such as a team leader or supervisor, where I can mentor new officers.

    • I plan to enhance my skills through specialized training in areas like crisis negotiation or community policing.

    • I hope to be actively involved in community outreach programs, building...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a dedicated professional with a passion for leadership, problem-solving, and community service, eager to contribute to the team.

    • Background: I have a degree in Business Administration and have worked in various leadership roles.

    • Experience: I led a team of 10 in a project that increased efficiency by 30%.

    • Skills: Strong communication and interpersonal skills, demonstrated through organizing community outreach program...

  • Answered by AI
  • Q5. What are your strengths and weaknesses?
  • Ans. 

    I possess strong analytical skills and adaptability, but I sometimes struggle with delegation and can be overly critical of myself.

    • Strength: Strong analytical skills - I excel at breaking down complex problems and finding effective solutions, as demonstrated in my previous role.

    • Strength: Adaptability - I thrive in dynamic environments and can quickly adjust to new challenges, such as when I took on additional responsib...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in answering all the questions. Your speaking skills are judge the most.

Officer Interview Questions & Answers

user image amrit kumar

posted on 22 Nov 2021

I applied via Shine and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Explain about neft rtgs etc
  • Ans. 

    NEFT and RTGS are electronic fund transfer systems used for interbank transactions in India.

    • NEFT stands for National Electronic Funds Transfer and is used for transferring funds up to Rs. 2 lakhs.

    • RTGS stands for Real Time Gross Settlement and is used for transferring funds above Rs. 2 lakhs.

    • NEFT transactions are settled in batches while RTGS transactions are settled individually.

    • Both NEFT and RTGS require the sender an...

  • Answered by AI
  • Q2. Explain Deceased claim process

Interview Preparation Tips

Interview preparation tips for other job seekers - During interview u should talk politely and show your attitude towards the sales

Officer Interview Questions & Answers

user image Anonymous

posted on 24 Oct 2021

I appeared for an interview in Apr 2021.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated professional with a passion for leadership and community service, eager to contribute to the team.

    • Background: I have a degree in Criminal Justice and have worked in various law enforcement roles.

    • Experience: I served as a community liaison officer, improving relations between the police and local residents.

    • Skills: Strong communication and problem-solving skills, demonstrated through conflict resolution ...

  • Answered by AI
  • Q2. Your past achivement
  • Q3. Why are you wanting to join the ICICI Bank
  • Ans. 

    I want to join ICICI Bank to contribute to its innovative banking solutions and grow professionally in a dynamic environment.

    • ICICI Bank is known for its innovative banking solutions, such as digital banking and mobile apps, which I admire.

    • The bank's commitment to customer service aligns with my values, and I want to be part of a team that prioritizes client satisfaction.

    • ICICI Bank offers extensive training and developm...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm. And tell them about yourself in simple sentences.

Officer Interview Questions & Answers

user image Anonymous

posted on 6 Oct 2021

I applied via Company Website and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about urselg

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say truth. They judge for positive attitude only. And they select who has positive attitude.

Officer Interview Questions & Answers

user image Anonymous

posted on 18 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. Tell me something about urself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Officer Interview Questions & Answers

user image Anonymous

posted on 12 May 2021

Interview Questionnaire 

1 Question

  • Q1. Banking and sales related questions asking

Officer Interview Questions & Answers

user image Satya narayan

posted on 1 Nov 2021

I applied via Other and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. If someone is broken your windows what you will do?
  • Ans. 

    I would report the incident to the police and file an insurance claim.

    • Call the police and report the incident

    • Take pictures of the damage as evidence

    • File an insurance claim if applicable

    • Consider installing security measures to prevent future incidents

  • Answered by AI
  • Q2. How to get customers
  • Ans. 

    To get customers, focus on building a strong brand, providing excellent customer service, and utilizing effective marketing strategies.

    • Create a strong brand identity that resonates with your target audience

    • Provide exceptional customer service to build loyalty and positive word-of-mouth

    • Utilize social media and online advertising to reach a wider audience

    • Offer promotions and discounts to incentivize new customers

    • Partner ...

  • Answered by AI
  • Q3. If customers become angry what you will do?
  • Ans. 

    I will remain calm and listen to their concerns, apologize for any inconvenience, and offer a solution to resolve the issue.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for any inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Maintain a positive attitude

  • Answered by AI
  • Q4. Why you want to join the Organisation
  • Q5. ICICI full form
  • Ans. 

    ICICI stands for Industrial Credit and Investment Corporation of India.

    • ICICI is a leading private sector bank in India.

    • It was founded in 1994 and has its headquarters in Mumbai.

    • ICICI offers a wide range of banking and financial services to its customers.

    • It has a network of over 5,000 branches and 15,000 ATMs across India.

    • ICICI also has a presence in 17 other countries.

    • Some of the services offered by ICICI include perso...

  • Answered by AI
  • Q6. Date of Establishment of comany?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident aware about company and products , keep cool , eye contact, don't hesitate to speak don't tell lie.

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about your self in description?
  • Ans. 

    Experienced manager with a proven track record in leading teams and achieving results.

    • 10+ years of management experience

    • Strong leadership and communication skills

    • Proven ability to motivate and inspire teams

    • Track record of achieving targets and driving growth

    • Experience in strategic planning and decision-making

    • Ability to adapt to changing environments and handle challenges

    • Excellent problem-solving and decision-making ski...

  • Answered by AI
  • Q2. Tell me article 3,17,28 in UCP 600?
  • Q3. What is FDI ,procedure how to settle the fund & why FDI need to report to RBI?
  • Ans. 

    FDI stands for Foreign Direct Investment. It is the process of investing in a foreign country and establishing business operations there.

    • FDI refers to the investment made by a company or individual from one country into another country.

    • The procedure to settle the fund involves various steps such as obtaining necessary approvals, opening a bank account, and complying with regulatory requirements.

    • For example, if a compan...

  • Answered by AI
  • Q4. What is EDPMS & IDPMS ?
  • Q5. What is BG ,tell me section 28,& countineous clause ?
  • Ans. 

    The question is related to legal terms and refers to BG, Section 28, and continuous clause.

    • BG stands for 'Bonded Guarantee' which is a type of financial guarantee provided by a bank or insurance company to a contractor.

    • Section 28 refers to a specific section in the Indian Contract Act, 1872 which deals with the rights and obligations of parties in a contract.

    • Continuous clause is a legal provision that allows a contract...

  • Answered by AI
  • Q6. When we called overdue bill of entry & caution listed shipping bill?
  • Q7. What is GR waiver

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to answer in full confidence & attempt only those answers that you have idea about ,don't try to make them fool.

Interview Questionnaire 

3 Questions

  • Q1. My personal experience to face business clients and corporate leads
  • Q2. Past performance in Jana small finance bank details
  • Ans. 

    I have consistently met and exceeded performance targets at Jana Small Finance Bank.

    • Achieved 120% of sales target in Q1

    • Received Employee of the Month award for exceptional customer service

    • Successfully led a team to implement a new customer onboarding process

  • Answered by AI
  • Q3. I can prove my self without anybody support

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resume profile shortlist to this job

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Officer interview?
ICICI Bank interview process usually has 2 rounds. The most common rounds in the ICICI Bank interview process are Resume Shortlist and HR.
What are the top questions asked in ICICI Bank Officer interview?

Some of the top questions asked at the ICICI Bank Officer interview -

  1. If someone is broken your windows what you will ...read more
  2. If customers become angry what you will ...read more
  3. How to get custom...read more
What are the most common questions asked in ICICI Bank Officer HR round?

The most common HR questions asked in ICICI Bank Officer interview are -

  1. What are your strengths and weakness...read more
  2. Where do you see yourself in 5 yea...read more
  3. What is your family backgrou...read more

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Overall Interview Experience Rating

4/5

based on 4 interview experiences

Difficulty level

Easy 67%
Hard 33%

Duration

Less than 2 weeks 33%
2-4 weeks 33%
More than 8 weeks 33%
View more
ICICI Bank Officer Salary
based on 394 salaries
₹1.6 L/yr - ₹3.8 L/yr
45% less than the average Officer Salary in India
View more details

ICICI Bank Officer Reviews and Ratings

based on 305 reviews

4.5/5

Rating in categories

4.2

Skill development

4.0

Work-life balance

4.0

Salary

4.4

Job security

4.3

Company culture

4.0

Promotions

4.0

Work satisfaction

Explore 305 Reviews and Ratings
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