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ICICI Bank Customer Service Manager Interview Questions and Answers for Experienced

Updated 12 Mar 2025

ICICI Bank Customer Service Manager Interview Experiences for Experienced

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What would my first month look like if I were hired for this position? What do you like most about working here? How do you measure success in this role? What qualities do outstanding employees at this com...
  • Ans. 

    Your first month will involve training, shadowing experienced team members, familiarizing yourself with company policies and procedures, and starting to build relationships with customers and team members.

    • Training sessions to learn about company products, services, and customer service protocols

    • Shadowing experienced team members to observe best practices in action

    • Reviewing company policies and procedures

    • Starting to int...

  • Answered by AI
  • Q2. Customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Sure, here are some tips for job seekers:

1. **Identify your career goals**: Before you start your job search, it's important to have a clear idea of what you want to achieve in your career. This will help you focus your search and find the right opportunities².

2. **Dedicate time to the search**: Job hunting can be a full-time job in itself. Set aside time each day to research job openings, tailor your resume and cover letter, and apply for positions².

3. **Don’t limit your search to online resources**: While online job boards and company websites are great resources, don't forget to network with people in your industry and attend job fairs and other events²³.

4. **Make networking part of your everyday life**: Networking is one of the most effective ways to find a job. Reach out to former colleagues, attend industry events, and join professional organizations².

5. **Keep yourself busy**: While you're looking for a job, consider volunteering or taking on freelance work. This will help you stay active and engaged in your field, and can also help you build your network².

6. **Optimize your LinkedIn profile**: LinkedIn is a powerful tool for job seekers. Make sure your profile is up-to-date.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. What you know about customer care
  • Q2. General topic given to speak about for their communication skills

Customer Service Manager Interview Questions Asked at Other Companies for Experienced

Q1. How to handle customer and dealer channels
Q2. tell me about bank / and tell me about Indusind
Q3. What was the turnaround time (TAT) for customer queries in your p ... read more
asked in SleepyHead
Q4. What is your definition of customer service, and how do you inten ... read more
asked in SGL Carbon
Q5. Tell us about the costing of various products of graphite

I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. Tell me about your current job and responsibilities?
  • Q3. Tell me something you haven't mentioned in your resume?

Interview Preparation Tips

Interview preparation tips for other job seekers - I'll advice you to that don't try to make your interview shorter. Take a time think before you saying

Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About previous role, location, languages known,

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer them confidently

Interview Questionnaire 

1 Question

  • Q1. Banking related

I applied via Recruitment Consultant and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Normal questions asked by hr..
  • Q2. Like Hr question
  • Q3. Tell me something about yourself
  • Q4. Hobbies
  • Q5. Based on college time' questions whenever in college
  • Q6. About msf What is bank
  • Q7. What is commercial bank Slr
  • Ans. 

    A commercial bank is a financial institution that accepts deposits, offers loans, and provides other financial services to individuals and businesses.

    • Commercial banks are for-profit institutions that generate revenue through interest on loans and other fees.

    • They offer a range of services including checking and savings accounts, credit cards, mortgages, and business loans.

    • Examples of commercial banks include JPMorgan Ch...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to worry about interview just be calm.....and preparing for some questions like banking term..... prepared and go for interview...

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my work profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine and honest

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell interesting thing about you??
  • Q2. Why would like to join us??

Interview Preparation Tips

Interview preparation tips for other job seekers - Candidates must be confident, and clear about what he/she .mention in cv

I applied via Company Website and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why your can join kotak bank. How you can work very well please explain this...

Interview Preparation Tips

Interview preparation tips for other job seekers - You have banking skills very well then you can join kotak bank...

Interview Questionnaire 

1 Question

  • Q1. How to introduce about yourself? Why you joined banking industry? What is your strength? Why should I hire you? What is financial ratio? Types of ratios? Basics of finance?

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Customer Service Manager interview for experienced candidates?
ICICI Bank interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process for experienced candidates are Resume Shortlist and HR.
What are the top questions asked in ICICI Bank Customer Service Manager interview for experienced candidates?

Some of the top questions asked at the ICICI Bank Customer Service Manager interview for experienced candidates -

  1. General topic given to speak about for their communication ski...read more
  2. What you know about customer c...read more
  3. Customer serv...read more

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ICICI Bank Customer Service Manager Interview Process for Experienced

based on 2 interviews

Interview experience

4
  
Good
View more
ICICI Bank Customer Service Manager Salary
based on 452 salaries
₹1.1 L/yr - ₹9.5 L/yr
19% less than the average Customer Service Manager Salary in India
View more details

ICICI Bank Customer Service Manager Reviews and Ratings

based on 251 reviews

4.3/5

Rating in categories

4.2

Skill development

4.0

Work-life balance

4.0

Salary

4.4

Job security

4.1

Company culture

4.0

Promotions

3.9

Work satisfaction

Explore 251 Reviews and Ratings
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