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IBM Technical Support Engineer Interview Questions, Process, and Tips
Top IBM Technical Support Engineer Interview Questions and Answers
- Q1. 1.How will you address the customer
- Q2. 2.what if you are not able to convince cx
- Q3. 1.HOw will you trobleshoot problems
IBM Technical Support Engineer Interview Experiences
9 interviews found
Interview Questionnaire
2 Questions
- Q1. 1.how will you help cx
- Ans.
I will help CX by providing prompt and effective technical support.
Listen actively to their concerns and issues
Provide clear and concise instructions for troubleshooting
Offer alternative solutions if initial troubleshooting does not work
Follow up to ensure issue has been resolved to their satisfaction
Provide education and resources to prevent future issues
- Q2. 1.HOw will you trobleshoot problems
- Ans.
I will troubleshoot problems by identifying the root cause and applying appropriate solutions.
Gather information about the problem from the user
Identify the root cause of the problem
Apply appropriate solutions to resolve the problem
Test the solution to ensure it resolves the problem
Document the problem and solution for future reference
Interview Preparation Tips
2.be level headed
Selected
I applied via campus placement at Amrita Vishwa Vidyapeetham, Amritapuri Campus and was interviewed in May 2024. There were 3 interview rounds.
Hackerrank medium - hard lavel questions
(2 Questions)
- Q1. DSA question of finding the largest element and it's occurrence. Along with time complexity.
- Q2. OOP, DBMS and all fundamentals
(2 Questions)
- Q1. Project related question and why IBM?
- Q2. Explain the issues handled in previous project
Interview Preparation Tips
- DBMS
- DSA
- OOP
(2 Questions)
- Q1. Tell me about your self
- Q2. Why should I hired you
What people are saying about IBM
Selected
I applied via campus placement at Indian Institute of Information Technology (IIIT), Sri City and was interviewed in Sep 2023. There were 3 interview rounds.
2 question easy level
(1 Question)
- Q1. Dsa questions Linux Os DBMS Docker
IBM interview questions for designations
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. TCP ip Osi model Troubleshooting situational IP addressing Mac address DNS DHCP
(1 Question)
- Q1. Tell me about yourself Why should we hire you Salary expectations
Interview Preparation Tips
If you don't know any answer tell you will go through it later
And be confident
Interview Questionnaire
2 Questions
- Q1. 1.How will you address the customer
- Ans.
I will address the customer with respect and empathy, actively listening to their concerns and providing clear and concise solutions.
Greet the customer with a friendly and professional tone
Listen actively to their concerns and ask clarifying questions
Provide clear and concise solutions to their technical issues
Empathize with their frustration and offer reassurance
Thank them for their patience and for choosing our compa
- Q2. 2.what if you are not able to convince cx
- Ans.
If unable to convince CX, try to understand their perspective and offer alternative solutions.
Listen actively to CX's concerns and objections.
Acknowledge their perspective and empathize with their situation.
Offer alternative solutions that address their concerns.
Provide clear and concise explanations for your recommendations.
Follow up with CX to ensure their satisfaction with the resolution.
Interview Preparation Tips
2.Have good communication skills
Interview Preparation Tips
Experience: Any Genral Topic Fresher Dont Even Attend This Interview Despite Your Good Language Skills They Will Only Move Forward With Candidate Who Has Experience In CS Field.
I was interviewed in Dec 2016.
Interview Preparation Tips
Tips: It was only to check your communication skills. It was not about what you said. Rather how you said it.
Duration: 2 hours
Round: Versant
Experience: Some topics like "tell me about yourself" or some random questioning like "what are your thoughts on punctuality"
Tips: Again, focus was on communication
Round: Technical + HR Interview
Tips: General questions about computer basics. Like what's IP address? Which OS do you use and questions related to that. Basics that a computer science engineer would learn in first year of engineering
Skills: Communication And Confidence
College Name: Atria Institute Of Technology
KaaShiv Venkat
Interview questions from similar companies
Technical Support Engineer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 25 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Advantage and disadvantage of smart phones
- Ans.
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
Advantage: Convenient access to information, communication, and entertainment
Advantage: Enhanced productivity with apps and tools
Disadvantage: Potential distractions from notifications and social media
Disadvantage: Privacy concerns with data collection and security risks
- Q2. Advantage and disadvantage of online education
- Ans.
Online education offers flexibility but lacks in-person interaction.
Advantage: Flexibility to study at own pace and schedule.
Advantage: Access to a wide range of courses and resources from anywhere.
Disadvantage: Lack of in-person interaction with teachers and peers.
Disadvantage: Potential for distractions and lack of motivation without a structured environment.
Disadvantage: Limited hands-on learning experiences for cer
(2 Questions)
- Q1. Tell about yourself
- Ans.
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Proficient in troubleshooting hardware and software issues
Strong communication and problem-solving skills
- Q2. What makes you a suitable candidate for this position?
- Ans.
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
Extensive experience in troubleshooting technical issues
Strong knowledge of various operating systems and software applications
Excellent communication skills to effectively assist customers
Proven track record of resolving complex technical problems efficiently
Interview Preparation Tips
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IBM Technical Support Engineer Interview Process
based on 5 interviews
Interview experience
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