IBM Consulting Customer Support Executive Interview Questions and Answers

Q1. Tell me about your self
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Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently

Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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Q1. Please response your this job interview
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Q2. I am ready for this job and opportunity
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Q3. Please reply me
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Q4. Kya interview mein Ghar se hi de sakte ho
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Q1. Self Brief Introduction
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Q1. Moderate level Questions
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Q1. Typing test Required Score 30
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Q1. Tell me about yourself
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Q2. Education and experience
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Q1. Any random topic
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Q1. Self Introduction
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Q2. Experience
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Amcat test from cellphone

Q1. Self explorations
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Q2. Process knowledge
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Q1. Salary expectation
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Q2. Process knowledge
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Q1. Tell me about your self ?
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Q2. Tell me about your last weekend ?
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Q3. Where do you see yourself in 5 years ?
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Q4. What do you know about online transaction ?
Ans. 
Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
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Q5. What do you know about paytm?
Ans. 
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
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