Mphasis Customer Support Executive Interview Questions and Answers

Q1. Tell me about urself
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Q1. Mannerism , How we speak
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Q1. Tell me about your self
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Q2. What you know about sutherland
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Online test, where needed to type an email

Q1. Tell me about yourself. And your past experience
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Q2. Why should we hire you
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Q1. Regarding customer queries
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Q2. Regarding my experience with previous company
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Q1. Explain about the infrastructure,Admin and Management.
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Q2. Tell something about your institution and day today activity.
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Q3. What is the Progress Report on Daily Basis and Updates.
Ans. 
Daily progress reports and updates are essential for effective customer support.
• Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

• Updates should be provided regularly to keep customers informed of any changes or developments.

• Reports and updates should be clear, concise, and easy to understand.

• Examples of updates include status updates on ongoing issues, new prod...read more
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Q1. Explain the benefits of the educational institutions
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Educational institutions provide numerous benefits to individuals and society as a whole.
• Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

• They provide opportunities for socialization and networking.

• Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

• They promote research and innovation, leading...read more
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Q2. Explain the beautiful timein your institution.
Ans. 
The most beautiful time in my institution was during the annual cultural fest.
• The entire campus was decorated with colorful lights and vibrant decorations.

• Students from different departments came together to showcase their talents in various competitions.

• There were dance performances, music concerts, and even a fashion show.

• The atmosphere was filled with excitement and enthusiasm.

• It was a great opportunity for students...read more
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Q1. Mock call will be taken by HR
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Q2. Why should I hire you
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Q3. What is ur strength
Ans. 
My strength is my ability to build strong relationships with clients and close deals.
• Excellent communication and interpersonal skills

• Strong negotiation and persuasion abilities

• Proven track record of meeting and exceeding sales targets

• Ability to understand customer needs and provide tailored solutions

• Effective time management and organizational skills

• Adaptability and resilience in a fast-paced sales environment
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Q4. Tell me about yourself
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Q5. Talk any random topic
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The importance of effective communication in sales
• Effective communication builds trust and rapport with customers

• Listening skills help understand customer needs and provide tailored solutions

• Clear and concise communication helps convey product benefits and value

• Non-verbal communication, such as body language, impacts sales interactions

• Active communication fosters long-term customer relationships
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