Mphasis Customer Support Executive Interview Questions and Answers

Q1. Mock call will be taken by HR
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Q2. Why should I hire you
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Q3. What is ur strength
Ans. 
My strength is my ability to build strong relationships with clients and close deals.
• Excellent communication and interpersonal skills

• Strong negotiation and persuasion abilities

• Proven track record of meeting and exceeding sales targets

• Ability to understand customer needs and provide tailored solutions

• Effective time management and organizational skills

• Adaptability and resilience in a fast-paced sales environment
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Q4. Tell me about yourself
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Q5. Talk any random topic
Ans. 
The importance of effective communication in sales
• Effective communication builds trust and rapport with customers

• Listening skills help understand customer needs and provide tailored solutions

• Clear and concise communication helps convey product benefits and value

• Non-verbal communication, such as body language, impacts sales interactions

• Active communication fosters long-term customer relationships
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Q1. Explain about the infrastructure,Admin and Management.
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Q2. Tell something about your institution and day today activity.
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Q3. What is the Progress Report on Daily Basis and Updates.
Ans. 
Daily progress reports and updates are essential for effective customer support.
• Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

• Updates should be provided regularly to keep customers informed of any changes or developments.

• Reports and updates should be clear, concise, and easy to understand.

• Examples of updates include status updates on ongoing issues, new prod...read more
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Q1. Explain the benefits of the educational institutions
Ans. 
Educational institutions provide numerous benefits to individuals and society as a whole.
• Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

• They provide opportunities for socialization and networking.

• Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

• They promote research and innovation, leading...read more
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Q2. Explain the beautiful timein your institution.
Ans. 
The most beautiful time in my institution was during the annual cultural fest.
• The entire campus was decorated with colorful lights and vibrant decorations.

• Students from different departments came together to showcase their talents in various competitions.

• There were dance performances, music concerts, and even a fashion show.

• The atmosphere was filled with excitement and enthusiasm.

• It was a great opportunity for students...read more
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Q1. Tell me about urself
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Q1. Tell me about your self
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Q2. What you know about sutherland
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Online test, where needed to type an email

Q1. Regarding customer queries
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Q2. Regarding my experience with previous company
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What is an essential need of a cu stomer?

How should one treat a customer?

Q1. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative solutions to enhance customer satisfaction.
• Leading a team of customer support executives

• Implementing innovative solutions to enhance customer satisfaction

• Continuously improving customer support processes

• Developing strong relationships with customers

• Contributing to the growth and success of the company
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Q2. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a role that offers more opportunities for professional growth and development.

• Interested in taking on new challenges and expanding my skill set.

• Want to work in a company that aligns more closely with my values and goals.

• Desire to explore different industries and gain diverse experience.

• Looking for a supportive and collaborative work environment.
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Q3. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further during the interview process.
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Q4. Share details of your previous job.
Ans. 
I worked as a Customer Support Executive at XYZ Company.
• Handled customer inquiries and provided solutions

• Resolved customer complaints and issues

• Assisted customers in navigating the company's products and services

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to resolve complex customer problems
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Q5. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer support.

• I am highly skilled in resolving customer issues and ensuring customer satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am a quick learner and can adapt to new te...read more
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Q6. What is your family background?
Ans. 
My family background is diverse and has shaped my values and perspectives.
• My family consists of individuals from different cultural and professional backgrounds.

• We value education and have a strong emphasis on continuous learning.

• My parents have instilled in me the importance of empathy and compassion.

• Growing up, I was exposed to various languages and traditions, which has made me adaptable and open-minded.

• My family ha...read more
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Q7. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer support software an...read more
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Q8. What are your salary expectations
Ans. 
I am open to discussing salary based on the responsibilities and benefits offered.
• I am flexible and open to negotiation.

• I am looking for a fair and competitive salary.

• I value the opportunity for growth and development.

• I am willing to consider other compensation factors such as benefits and bonuses.

• I am confident that we can reach a mutually beneficial agreement.
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Q9. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer support in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

• I am empathetic and p...read more
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Q10. Im confident about my job, i give my 100℅ involvement regarding work being honest towards it.
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Q1. Where do you see yourself after 5years
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.
• Leading a team of customer support executives

• Contributing to the company's growth through excellent customer service

• Continuously improving my skills and knowledge in customer support

• Building strong relationships with customers and ensuring their satisfaction

• Taking on additional responsibilities and c...read more
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