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EXL Service Customer Support Executive Interview Questions and Answers

Updated 25 Jun 2024

EXL Service Customer Support Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Brief Introduction
Round 2 - Behavioral 

(1 Question)

  • Q1. Moderate level Questions
Round 3 - Typing Test 

(1 Question)

  • Q1. Typing test Required Score 30
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What's your favourite place and what would you like to change about it.
  • Q2. Hilly areas where herbs are grown should be legalized to get maximum benefit in term of financial and mental health of locals instead of mining, construction. Money could be used in for economy instead of ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Show confidence and be talkative with good or normal command on English.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself ?
  • Q2. What was your last ctc?
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why you left your last job?
  • Q3. Why you didn't try for ijp?

Interview Preparation Tips

Topics to prepare for EXL Service Customer Support Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - If you have alot of time to waste please go there. Very bad interview experience. They made us wait for 2 days .First day they made us wait for the entire day and then had the first round just introduce yourself and that interview took place in front of everyone sitting there. Totally unprofessional. They called us for the 2nd round on the 2nd day at 3pm and made us wait till 7 and then had the interview and still haven't got any reply if selected or not . They don't really care about the people coming there for interview so have alot of time to waste there.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths questions and english test

Round 2 - One-on-one 

(1 Question)

  • Q1. One on one round with manager on tableau, sql and projects in your resume.
Round 3 - HR 

(1 Question)

  • Q1. Basic questions and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear on what skills and projects are written in your cv.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Oops concept programing for c#.net, bython basics

Round 2 - Aptitude Test 

My self family and friends

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone have life struggle means make it solve ur self only everyone life success means share with others
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Pagination technical

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Language test for 3 hours

Round 2 - One-on-one 

(1 Question)

  • Q1. Interview with 2 managers
  • Ans. I explained end to end editing and answered their questions
  • Answered by Vanisri Gopal
Round 3 - HR 

(1 Question)

  • Q1. Telephonic round

Interview Preparation Tips

Interview preparation tips for other job seekers - Should answer their question even for a single line related to the questions
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
No response

I applied via Approached by Company and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

More boring than any other interview

Round 2 - Coding Test 

Very worst experience in coding section

Round 3 - HR 

(5 Questions)

  • Q1. Too worst than other
  • Q2. Very worst than other
  • Q3. Too worst than other company
  • Q4. Very worst than other company
  • Q5. Too too worst than other company

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont attend interview this company
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
  • Q2. Find percentage of a number (I did not remember the exact number)
  • Ans. 

    To find the percentage of a number, multiply the number by the percentage and divide by 100.

    • To find 25% of 80, multiply 80 by 25 and divide by 100: (80 x 25) / 100 = 20

    • To find 75% of 120, multiply 120 by 75 and divide by 100: (120 x 75) / 100 = 90

  • Answered by AI
  • Q3. Situational base questions

Interview Preparation Tips

Interview preparation tips for other job seekers - According to me l really like the company, my experience was very good. If I'm talking about the interview that was easy they wanted to check my communication skill.

EXL Service Interview FAQs

How many rounds are there in EXL Service Customer Support Executive interview?
EXL Service interview process usually has 2-3 rounds. The most common rounds in the EXL Service interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in EXL Service Customer Support Executive interview?

Some of the top questions asked at the EXL Service Customer Support Executive interview -

  1. Hilly areas where herbs are grown should be legalized to get maximum benefit in...read more
  2. Moderate level Questi...read more
  3. Typing test Required Score...read more

Tell us how to improve this page.

EXL Service Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
EXL Service Customer Support Executive Salary
based on 34 salaries
₹1.5 L/yr - ₹5.5 L/yr
12% more than the average Customer Support Executive Salary in India
View more details

EXL Service Customer Support Executive Reviews and Ratings

based on 13 reviews

4.1/5

Rating in categories

3.4

Skill development

3.8

Work-life balance

3.2

Salary

4.0

Job security

3.7

Company culture

3.2

Promotions

3.2

Work satisfaction

Explore 13 Reviews and Ratings
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